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Added 8 mins ago
CC
Shopper Marketing Specialist (12-Month Contract) - (Hybrid)
Carlton Cards
Mississauga, ON
- $70,000 to $75,000 CAD / year
- Contract
You love to learn. You understand the importance of personal development and that continuous growth is the foundation for your future success.
Added 8 mins ago
D
Consultant/Senior Consultant, Digital Real Estate Advisory & Implementation
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 8 mins ago
MC
Director, Supply Chain Management (Hybrid)
Merck Canada
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Business Alignment, Business Alignment, Business Process Improvements, Competency Management, Cross-Cultural Awareness, Customer-Focused, Expectation Management, Materials Procurement,…
Added 8 mins ago
C
Event Coordinator – Rockies, AB
Cantrav
Canmore, AB
- Full-time
Assist with proposal preparation, research, and other business development initiatives as required.
Added 8 mins ago
BG
Responsable territoire - Matériel lourd - Bâtiment et sylviculture | Territory Manager - Heavy Equipment - Construction & Forestry (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
…details on a day to day basis. The TM will also identify other business opportunities within the AOR that may be served by other areas of Brandt - Parts & Service, Sales of other products…
Added 8 mins ago
BK
Manager, Graphic Design, Burger King, Canada
Burger King
Toronto, ON
- Full-time
…visual and motion identity of the brand across the Canadian…
Added 8 mins ago
C
Event Coordinator – Montreal, QC
Cantrav
Montreal, QC
- Full-time
Assist with proposal preparation, research, and other business development initiatives as required.
Added 8 mins ago
AM
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
- Full-time
Certification: Must hold a valid Ontario Personal Support Worker (PSW) Certificate. An additional healthcare/business related degree or diploma is an asset.
Added 8 mins ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
HOURS: Monday through Friday, within business operating hours. Normal hours are between 8:00AM – 5:00 PM MST with the potential of billable OT during shutdowns.
Added 8 mins ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Manage business requests and issues efficiently, ensuring timely resolution and communication of ticket lifecycle.
Added 8 mins ago
F
Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business.
Added 23 mins ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
Toronto, ON
- $19.7 to $23.2 CAD / hour
…opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on…
Added 39 mins ago
GC
May 2027 Mechanical Engineering Co-op
Glencore Canada
Sparwood, BC
- $4,867 to $6,167 CAD / month
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 39 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 39 mins ago
T
E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
The E-commerce & Analytics Manager will ensure data is used to drive business decisions and continually improve the online customer experience.
Added 39 mins ago
B
Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions; may include campaign planning, content and creative development, monitoring/optimization and campaign…
Added 39 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 53 mins ago
DC
Senior Environmental Consultant
Dillon Consulting Limited
Ottawa, ON
- Full-time
Build client relationships through identifying market opportunities, client communications, preparation of proposals, and business development activities
Added 53 mins ago
X
Engineer - Reporting, Insights and Data-in
Xero
Remote, Canada
- Full-time
- Remote
The team helps customers understand business performance and prepare financial statements, while enabling product areas such as Payroll, Tax and Inventory to build on shared reporting…
Added 53 mins ago
RB
Equipment Finance Associate
Royal Bank of Canada
Burlington, ON
- Full-time
Provides after sales support by liaising with internal partners (including Business Development Officer (BDO)), vendors, customers, other financial institutions and other internal partners…
Added 53 mins ago
RB
Financial Planner
Royal Bank of Canada
Richmond Hill, ON
- Full-time
Business Development, Client Centricity, Communication, Long Term Planning
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
Added 53 mins ago
T
E-Commerce Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Full-time
…browse our website every day. You’ll work closely with our Development, UX/UI, Marketing, and Digital teams to shape an online shopping experience that reflects the boldness of our brand:…
Added 53 mins ago
PC
Cybersecurity Generalist Senior Associate
Pwc Canada
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…application, network and cloud security, vulnerability management, business resilience and third-party risk, with awareness of AI-related security…
Added 1 hour ago
MP
Junior Real Estate Agent – Dubai (Training Provided)
McCone Properties
Ottawa, ON
- Full-time
Discipline - you are building your own business here

0229f850-4aff-4275-beb3-9bf6c8fb1f1c

Inside Sales Representative

Ajax, ON, Canada
Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.
Posting language: English
Posted: Oct 28, 2026

Original job description

This is an in office positon and can be located in either Ajax, ON or Mississauga, ON

A fair market pay estimate for this position is: $31.25 -36.06 CAD per hour.

This position is bonus eligible.

JOB SUMMARY:

Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

Service Contract Renewals

Manage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.
Achieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.
Address customer questions and objections to secure commitments for contract renewals.

Customer Relationship Management

Build and maintain strong relationships with existing customers to promote retention and loyalty.
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Partner with customer success and support teams to resolve any service-related concerns.

Revenue Growth

Identify opportunities to upsell or cross-sell additional products or services during the renewal process.
Collaborate with the sales and marketing teams to promote new offerings that enhance customer value.

Data Management and Reporting

Accurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.
Provide regular reports on renewal rates, customer feedback, and upsell success to leadership.
Use data to identify trends and recommend strategies to improve renewal outcomes.

Collaboration and Process Improvement

Work closely with the sales operations and finance teams to streamline the renewal process.
Provide feedback on processes, systems, and tools to improve efficiency and effectiveness.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in Business, Sales, or a related field (preferred but not required).

EXPERIENCE:

2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.

SKILLS:

Proven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.
Strong communication and negotiation skills, with the ability to handle objections and close deals.
Proficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.
Excellent organizational skills and attention to detail.
Ability to work independently while contributing to team goals.

COMPETENCIES:

Customer-Vendor relations & solutions focused
Excellent Listening, verbal & written communication skills and interpersonal savvy
Action Oriented
Problem Solving
Drive for Results
Ensures Accountability
Attention to detail
Product and technical knowledge

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand for extended periods of time
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
Ability to perform repetitive keyboarding activities and operate general office equipment.
Extra hours and some travel may be required

Apply About employer

More about this job

Responsibilities

The Inside Sales Representative will manage the end-to-end renewal process for service contracts to ensure high retention rates and identify upsell opportunities. They will also maintain strong customer relationships and provide regular reports on renewal activities and performance metrics.

Requirements

Candidates should have at least 2 years of experience in inside sales or account management, preferably within a subscription-based business. A bachelor's degree in business or a related field is preferred, along with proficiency in CRM software and strong negotiation skills.

Skills

Inside sales
Account management
Contract renewals
Customer retention
Upselling
Cross-selling
CRM
Salesforce
Microsoft Office
Google Workspace
Negotiation
Communication
Data management
Reporting
Problem solving

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Service Contracts
Renewals
Customer Retention
Upsell
Cross-sell
CRM
Salesforce
Microsoft Office
Google Workspace
Account Management
Recurring Revenue
Subscription-based
Data Management
Reporting
Negotiation
Customer Success
Lead Generation
Sales Operations
Business Development

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