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Added 17 mins ago
C
Estate Planning Assistant, Wood Gundy-Bilingual
CIBC
Montreal, QC
- Full-time
Client Service – Distribute client anniversary statements and notifications to the appropriate Investment Advisor on a timely basis. Follow-up with the Investment Advisors to ensure timely…
Added 17 mins ago
MK
MK Ottawa Centre - Seasonal Sales Assistant
Michael Kors
Ottawa, ON · Kanata
- Part-time
Act as a fashion advisor while demonstrating product knowledge
Added 17 mins ago
PL
Airport Retail Sales Associate FT-Early Morning Opening Shift (Between 4:15AM and 2:00PM)
Paradies Lagardère
Edmonton, AB
- Full-time
…North American offering specialty brands such as M.A.C, Trip Advisor, CNBC, PGA TOUR, Brooks Brothers, Brighton Collectibles, Pandora, Spanx, and Travel Essential gift stores…
Added 46 mins ago
Trainee, Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Ucluelet, BC
We’re searching for a Trainee, Insurance Advisor. Are you searching for new possibilities?
Added 47 mins ago
R
Investment Advisor
RBC
Toronto, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 47 mins ago
GF
District Sales Representative
Gordon Food Service - Canada
Ottawa, ON
- Full-time
Consultative Sales: Serve as a food service advisor, providing system design guidance and GFS value-added solutions.
Added 47 mins ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
As an Investment Advisor at RBC Dominion Securities, you can help your clients reach their goals, while we help you reach yours. Maybe you’ve dreamed of starting your own business, but…
Added 47 mins ago
SP
Director, Finance Data Strategy & Stewardship
Salesforce Partner Canada
Toronto, ON
- Full-time
Partner with Finance, IT, and product teams to assess new data requirements and convert them into actionable data delivery roadmaps.
Added 1 hour ago
HR
Beauty Advisor - La Mer
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 1 hour ago
I
Medical Advisor Neuroscience
Ipsen
Mississauga, ON
- Full-time
The Medical Advisor, Neuroscience, will be responsible for the development of the annual national medical affairs strategy and implementation within the Neuroscience therapeutic area. This…
Added 1 hour ago
MK
MK Toronto Premium - Mens - Seasonal Sales Assistant
Michael Kors
Toronto, ON
- Part-time
Act as a fashion advisor while demonstrating product knowledge
Added 1 hour ago
Bilingual Wealth Management Intern (Student/New Grad)
The Canada Life Assurance Company
Montreal, QC
…sales team to focus on generating new sales and growing the advisor base. You will also be part of supporting the implementation of multiple territory business…
Added 1 hour ago
KR
Senior Business Analyst
KTek Resourcing
Toronto, ON
- $90,000 to $1,000,000 CAD / year
- Full-time
Strong knowledge of Branch Banking systems, processes, customer journeys and frontline/advisor workflows.
Added 1 hour ago
WP
Sales Advisor - West 4th Ave
Warby Parker
Vancouver, BC
- Part-time
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles…
Added 1 hour ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- Part-time
Become the trusted advisor to his or her customer by completing training in a timely manner and continually building product knowledge and fashion trend expertise.
Added 1 hour ago
FG
Laline - Seasonal Sales Associate (Seasonal Beauty Advisor) - Scarborough Town Centre
Fox Group Canada Inc.
Toronto, ON · Scarborough, Ontario
- Part-time
As a Seasonal Beauty Advisor / Seasonal Sales Associate, you will join our team during one of the busiest and most exciting times of the year. Reporting to the Store Manager, you will…
Added 2 hours ago
0
Inside Sales Representative
0229f850-4aff-4275-beb3-9bf6c8fb1f1c
Ajax, ON · Mississauga, ON
- Full-time
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Added 2 hours ago
GF
District Sales Representative
Gordon Food Service
Ajax, ON · Ottawa, ON
- Full-time
Consultative Sales: Serve as a food service advisor, providing system design guidance and GFS value-added solutions.
Added 2 hours ago
HG
H&M Sales Advisor
H&M Group
Vancouver, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 2 hours ago
H
H&M Sales Advisor
H&M
Vancouver, BC
- Part-time
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers…
Added 3 hours ago
E
Senior Account Manager
Encircle
Kitchener, ON
- Full-time
renewal and expansion across them, and act as a trusted advisor to customer leadership. You will partner
Added 3 hours ago
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Pacific Centre, Vancouver, BC
ELC Beauty LLC
Vancouver, BC
Added 3 hours ago
A
Regional Service Agent - Boutique
Allstate
Markham, ON
- Full-time
…and accurate manner. This individual provides customers with product knowledge and resolves customers concerns. This individual utilizes functional expertise and knowledge of the business…
Added 3 hours ago
SL
District Manager
Sun Life
Levis, QC · Quebec, QC · Trois-Rivières, QC
- Full-time
Develop and execute on your District recruiting and sales power growth plan in alignment with overall SLFD objectives and advisor succession needs.
Added 3 hours ago
SL
Wealth Sales Representative
Sun Life
Calgary, AB
- Full-time
Organize and execute conferences calls and webcasts to liaison product and practice management

0229f850-4aff-4275-beb3-9bf6c8fb1f1c

Inside Sales Representative

Ajax, ON, Canada
Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.
Posting language: English
Posted: Oct 28, 2026

Original job description

This is an in office positon and can be located in either Ajax, ON or Mississauga, ON

A fair market pay estimate for this position is: $31.25 -36.06 CAD per hour.

This position is bonus eligible.

JOB SUMMARY:

Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

Service Contract Renewals

Manage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.
Achieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.
Address customer questions and objections to secure commitments for contract renewals.

Customer Relationship Management

Build and maintain strong relationships with existing customers to promote retention and loyalty.
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Partner with customer success and support teams to resolve any service-related concerns.

Revenue Growth

Identify opportunities to upsell or cross-sell additional products or services during the renewal process.
Collaborate with the sales and marketing teams to promote new offerings that enhance customer value.

Data Management and Reporting

Accurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.
Provide regular reports on renewal rates, customer feedback, and upsell success to leadership.
Use data to identify trends and recommend strategies to improve renewal outcomes.

Collaboration and Process Improvement

Work closely with the sales operations and finance teams to streamline the renewal process.
Provide feedback on processes, systems, and tools to improve efficiency and effectiveness.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in Business, Sales, or a related field (preferred but not required).

EXPERIENCE:

2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.

SKILLS:

Proven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.
Strong communication and negotiation skills, with the ability to handle objections and close deals.
Proficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.
Excellent organizational skills and attention to detail.
Ability to work independently while contributing to team goals.

COMPETENCIES:

Customer-Vendor relations & solutions focused
Excellent Listening, verbal & written communication skills and interpersonal savvy
Action Oriented
Problem Solving
Drive for Results
Ensures Accountability
Attention to detail
Product and technical knowledge

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand for extended periods of time
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
Ability to perform repetitive keyboarding activities and operate general office equipment.
Extra hours and some travel may be required

Apply About employer

More about this job

Responsibilities

The Inside Sales Representative will manage the end-to-end renewal process for service contracts to ensure high retention rates and identify upsell opportunities. They will also maintain strong customer relationships and provide regular reports on renewal activities and performance metrics.

Requirements

Candidates should have at least 2 years of experience in inside sales or account management, preferably within a subscription-based business. A bachelor's degree in business or a related field is preferred, along with proficiency in CRM software and strong negotiation skills.

Skills

Inside sales
Account management
Contract renewals
Customer retention
Upselling
Cross-selling
CRM
Salesforce
Microsoft Office
Google Workspace
Negotiation
Communication
Data management
Reporting
Problem solving

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Service Contracts
Renewals
Customer Retention
Upsell
Cross-sell
CRM
Salesforce
Microsoft Office
Google Workspace
Account Management
Recurring Revenue
Subscription-based
Data Management
Reporting
Negotiation
Customer Success
Lead Generation
Sales Operations
Business Development

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