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0
Inside Sales Representative
0229f850-4aff-4275-beb3-9bf6c8fb1f1c
Ajax, ON · Mississauga, ON
- Full-time
Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be…
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0229f850-4aff-4275-beb3-9bf6c8fb1f1c

Inside Sales Representative

Ajax, ON, Canada
Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.
Posting language: English
Posted: Oct 28, 2026

Original job description

This is an in office positon and can be located in either Ajax, ON or Mississauga, ON

A fair market pay estimate for this position is: $31.25 -36.06 CAD per hour.

This position is bonus eligible.

JOB SUMMARY:

Proactive and results-driven Inside Sales Representative to focus on renewing service contracts and maintaining strong relationships with existing customers. In this role, you will be responsible for ensuring a high rate of contract renewals, identifying upsell opportunities, and reducing customer churn. Your efforts will directly impact recurring revenue and customer satisfaction.

ESSENTIAL JOB FUNCTIONS

Service Contract Renewals

Manage the end-to-end process of renewing service contracts, ensuring timely communication with customers ahead of expiration dates.
Achieve and exceed individual renewal rate targets by proactively engaging with customers via phone, email, and other channels.
Address customer questions and objections to secure commitments for contract renewals.

Customer Relationship Management

Build and maintain strong relationships with existing customers to promote retention and loyalty.
Act as a trusted advisor, providing insights into the value and benefits of continued service contracts.
Partner with customer success and support teams to resolve any service-related concerns.

Revenue Growth

Identify opportunities to upsell or cross-sell additional products or services during the renewal process.
Collaborate with the sales and marketing teams to promote new offerings that enhance customer value.

Data Management and Reporting

Accurately update and maintain records of customer interactions and renewal activities in the CRM system or excel.
Provide regular reports on renewal rates, customer feedback, and upsell success to leadership.
Use data to identify trends and recommend strategies to improve renewal outcomes.

Collaboration and Process Improvement

Work closely with the sales operations and finance teams to streamline the renewal process.
Provide feedback on processes, systems, and tools to improve efficiency and effectiveness.

EDUCATION/ SPECIAL LICENSES OR CERTIFICATION:

Bachelor’s degree in Business, Sales, or a related field (preferred but not required).

EXPERIENCE:

2+ years of experience in inside sales, account management, or a similar role, preferably in a recurring revenue or subscription-based business.

SKILLS:

Proven track record of meeting or exceeding sales targets, particularly in renewals or customer retention.
Strong communication and negotiation skills, with the ability to handle objections and close deals.
Proficiency in CRM tools (e.g., Salesforce) and basic knowledge of Microsoft Office or Google Workspace.
Excellent organizational skills and attention to detail.
Ability to work independently while contributing to team goals.

COMPETENCIES:

Customer-Vendor relations & solutions focused
Excellent Listening, verbal & written communication skills and interpersonal savvy
Action Oriented
Problem Solving
Drive for Results
Ensures Accountability
Attention to detail
Product and technical knowledge

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand for extended periods of time
Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
Ability to perform repetitive keyboarding activities and operate general office equipment.
Extra hours and some travel may be required

Apply About employer

More about this job

Responsibilities

The Inside Sales Representative will manage the end-to-end renewal process for service contracts to ensure high retention rates and identify upsell opportunities. They will also maintain strong customer relationships and provide regular reports on renewal activities and performance metrics.

Requirements

Candidates should have at least 2 years of experience in inside sales or account management, preferably within a subscription-based business. A bachelor's degree in business or a related field is preferred, along with proficiency in CRM software and strong negotiation skills.

Skills

Inside sales
Account management
Contract renewals
Customer retention
Upselling
Cross-selling
CRM
Salesforce
Microsoft Office
Google Workspace
Negotiation
Communication
Data management
Reporting
Problem solving

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Service Contracts
Renewals
Customer Retention
Upsell
Cross-sell
CRM
Salesforce
Microsoft Office
Google Workspace
Account Management
Recurring Revenue
Subscription-based
Data Management
Reporting
Negotiation
Customer Success
Lead Generation
Sales Operations
Business Development

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