Front Office Guide

Grow with us...

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet - one hotel at a time - and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

About Us:

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

1 HOTELS IS...

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolving - we don’t have all the answers.
• Committed. Bettering ourselves and bettering the industry.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Vacancy Status: This posting represents an active vacancy for which we are currently hiring.

MAIN DUTIES

The Front Office Guide is responsible for providing warm, personalized, and efficient service throughout the guest journey, from arrival and check-in through departure and follow-up. The role handles guest requests and inquiries, processes reservations and payments, maintains accurate guest information, and coordinates with hotel departments to ensure a seamless stay. The Front Office Guide creates meaningful guest connections while maintaining high standards of hospitality, professionalism, privacy, and service.

GENERAL DUTIES

• Welcome guests warmly and provide personalized service throughout their stay.
• Support daily Front Office operations, including high-volume arrival and departure periods and special events.
• Respond to guest questions, requests, and concerns and provide appropriate solutions or escalate as required.
• Maintain knowledge of hotel amenities, services, outlets, events, local attractions, and transportation options.
• Coordinate with Housekeeping, Engineering, Food & Beverage, Reservations, and other departments to address guest needs.
• Perform other duties and responsibilities as assigned.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required. A degree or diploma in hospitality management or a related field in an asset.
• 1–2 years of experience in a hotel, hospitality, customer service, or guest-facing environment preferred. Previous Front Desk or hotel experience in a luxury setting is an asset.
• Strong problem-solving and conflict-resolution skills with the ability to handle guest concerns effectively. Strong ability to multitask and prioritize competing guest and operational needs.
• Proficient with Microsoft Office; experience with hotel management system, reservation, and payment systems is an asset.
• Ability to handle confidential guest and financial information with discretion and integrity.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation
• Fluency in a second language other than English is an asset.
• Must be legally eligible to work in Canada

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness - Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

We thank all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.