Sales Coordinator

Grow with us...

Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet - one hotel at a time - and we’re defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.).

About Us:

1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering.

1 HOTELS IS...

• Natural. Nature guides everything we do.
• Modern. Of the time, with an eye on the past and a foot in the future.
• Conscious. Mindful of how our hotels are created and how our guests are treated.
• Discovery. Explorations of surrounding locales.
• Imperfect. Still evolving - we don’t have all the answers.
• Committed. Bettering ourselves and bettering the industry.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!

Vacancy Status: This posting represents an active vacancy for which we are currently hiring.

MAIN DUTIES

The Sales Coordinator at 1 Hotel Toronto provides administrative and operational support to the Sales team to support the coordination of client inquiries, group business, meetings, and events. This role serves as a key point of contact for clients and assists with preparing proposals, reports, client materials, and presentations, as well as coordinating schedules, appointments, site tours, and other sales-related activities. The Sales Coordinator works collaboratively with internal departments, clients, and suppliers to ensure a seamless and professional client experience while supporting the Sales team in achieving departmental goals.

This position will be part of the Hotel’s Sales & Marketing team, and requires on-site presence 5 days a week, in an office located in our Hotel.

GENERAL DUTIES

• Answer incoming telephone calls and assist with guest inquiries, providing accurate and helpful information regarding hotel facilities and services, including hours of operation, room types and rates, packages, promotions, entertainment, dining options, and other property offerings.
• Serve as a primary point of contact for clients, responding to inquiries and requests professionally and promptly via phone and email.
• Generate reports, prepare proposals and collection details, and coordinate with clients and suppliers to support sales initiatives.
• Gather, organize, and prepare materials and information packages, including brochures, promotional materials, sales kits, welcome kits, amenities, and other client-facing materials.
• Provide administrative support to the Sales team, including managing schedules, maintaining organized files and records, and communicating relevant information in a timely manner.
• Coordinate and arrange meetings, events, appointments, and other sales-related activities.
• Prepare, record, transcribe, and distribute meeting minutes and follow-up items as required.
• Conduct hotel site tours for prospective clients, showcasing the property’s facilities, amenities, and offerings.
• Monitor, screen, respond to, and appropriately distribute incoming communications and correspondence.
• Handle all guest, team member, and hotel information with discretion and maintain strict confidentiality at all times.
• Perform other duties and responsibilities as assigned.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A post-secondary diploma or degree and 1+ years of experience in a comparable position and/or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Strong administrative, organization, and technical skills. Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.)
• Must be detail oriented and accurate.
• Ability to manage multiple priorities, goal oriented and must meet deadlines.
• Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
• Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.
• Fluency in a second language other than English is an asset.
• Must be legally eligible to work in Canada

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment
• Health & Wellness - Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

We thank all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.