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Added 56 mins ago
SD
Education Assistant 2 - 25 Hours
School District 57 (Prince George)
Prince George, BC
- Internship
Administers medication to students as assigned by an administrator.
Added 1 hour ago
SD
Education Assistant 2 - 25 Hours
School District 57 (Prince George)
Prince George, BC
- Internship
Administers medication to students as assigned by an administrator.
Added 2 hours ago
IS
Front Desk Receptionist
InVision Staffing Services Inc.
Toronto, ON · Scarborough, ON
- Contract
…systems are actively seeking a dynamic and organized Office Administrator to join their growing team! This role is pivotal in maintaining smooth office operations and supporting the…
Added 3 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Added 3 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Microsoft 365 Certified: Endpoint Administrator Associate
Added 5 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Added 8 hours ago
BS
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- $84,000 to $87,000 CAD / year
- Full-time
Our client, an established organization in the healthcare sector, is looking for a Bilingual Operations Administrator to support its Canadian operations in Mississauga, Ontario.
Added 10 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
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Under the supervision of the Assistant Director General, the Centre Director is the senior administrator of the Board in his/her community and is responsible for all aspects of the…
Added 12 hours ago
EM
Office Administrator (Entry Level)
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- Full-time
We are seeking a reliable, organized, and proactive Office Administrator to join our team. Administrators are vital to the success of our business model, playing a key role in both internal…
Added 13 hours ago
CA
Account Executive - Emerging & Commercial Acc
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- Full-time
Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud Consultant, or Business Analyst)
Added 20 hours ago
GD
Dental Administrator
Gladstone Dental Centre
Halifax, NS
- Full-time
Added 20 hours ago
W
HSE Specialist II
Worley
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Prepare and provide site safety statistical information to HSE Administrator and clients.
Added 20 hours ago
SG
Payroll and Benefits Administrator
S3 Group Ltd.
Swift Current, SK
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Added 20 hours ago
BM
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- Part-time
The Race Administrator will be responsible for the day-to-day communication and administration of the Blue Mountain/Jozo Weider Race and Freestyle program, working closely with the other…
Added 20 hours ago
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Payroll, Accounting & Human Resources Administrator
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Medicine Hat, AB
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Added 21 hours ago
SM
Clinical Coordinator – Abbotsford, BC
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Clinic Coordinator / MOA / Medical Office Assistant / Office Administrator / Administrative Assistant / Customer Service Representative / Coordinator
Added 22 hours ago
BS
Information Security Analyst
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ON · Ontario, Canada
- Contract
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Added 22 hours ago
FC
Azure Virtual Desktop (AVD) Engineer
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Added 23 hours ago
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Director of Education
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- Full-time
Prepare reports, budgets, funding proposals, and other information for the Band Administrator and Chief and Council.
Added 1 day ago
AH
Office Coordinator
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Ottawa, ON
- $22 to $26 CAD / hour
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Added 1 day ago
C
Total Rewards Administrator - Red Deer - Central Alberta Co-op
Co-op
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Our Business Support Centre is looking for an Entry Level Total Rewards Administrator to join our team at our Red Deer Location.
Added 1 day ago
SD
Education Assistant/Lunch Period Monitor/School Meals - Replacement Step #2
School District 60
Fort St. John, BC
- Full-time
Provides instructional support to students to implement educational programs as determined by the teacher/resource team/administrator and provide students with feedback for completion of…
Added 1 day ago
WR
LTO EA Level D - Extended Day After School - 12.5 hrs/wk
Waterloo Region District School Board
Kitchener, ON
- Full-time
Added 1 day ago
YR
Elementary Long Term Occasional (LTO)100 % Grade 5 Homeroom
York Region District School Board
Markham, ON
- Full-time
…as well as two (2) references one of which must be a YRDSB…
Added 1 day ago
WR
LTO EA Level D - Extended Day Before School - 7.5 hrs/wk
Waterloo Region District School Board
Waterloo, ON
- Full-time

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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