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Added 4 hours ago
S
Security Architect
Systematix
Regina, SK
- Contract
Systematix is currently seeking a Network Security Specialist – Security Architect to support our client’s enterprise infrastructure security and operational improvement initiatives. This…
Added 4 hours ago
BH
Client & Sales Specialist
BeWell Health Centres
Hamilton, ON · Mississauga, ON
- Full-time
We are looking for a highly motivated, personable, and sales-driven Client & Sales Specialist to join our growing mental health clinic. This is a sales-focused client care role responsible…
Added 7 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 10 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 12 hours ago
BS
Responsable des comptes recevables bilingue (français et anglais requis)
Bilingual Source
Montreal, QC · Greater Montreal, QC
- $55,000 to $70,000 CAD / year
- Full-time
Our client, a company in the distribution sector located in eastern Montréal, is looking for a Bilingual Accounts Receivable Specialist to manage customer accounts and support daily…
Added 14 hours ago
GF
LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client is currently seeking a LEAD SPECIALIST MINING ENGINEER - CORPORATE DEVELOPMENT.
Added 14 hours ago
GF
PRINCIPAL SPECIALIST RESOURCE GEOLOGIST – CORPORATE DEVELOPMENT
Gold Fields Windfall
Montreal, QC
- Full-time
Our client, Gold Fields, a globally diversified gold producer, is currently seeking a PRINCIPAL SPECIALIST RESOURCE GEOLOGIST - CORPORATE DEVELOPMENT.
Added 21 hours ago
BT
Senior Staff Accountant, Assurance
Baker Tilly Canada
Dartmouth, NS
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 21 hours ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
Client profile: US corporations, Canadian companies with US operations
Added 1 day ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 1 day ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
…boards, helping them understand how AI can transform their…
Added 1 day ago
Senior Payroll Specialist - Canada - On Site
Vensure Employer Solutions
Westmount, QC
The Senior Payroll Specialist helps support our payroll function for our growing client base. This position will be responsible for all payroll-related processing activities
Added 1 day ago
S
Spécialiste en applications ERP / ERP Application Specialist
Smardt
Dorval, QC
- Full-time
Expérience dans le support des opérations ERP et des utilisateurs métier.
Added 1 day ago
CT
Retail Advisor - Part Time
Clutch Technologies Inc.
Halifax, NS
- Part-time
As a Part-Time Retail Advisor (Inbound Field Specialist), you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online -…
Added 1 day ago
Q
Power Systems Specialist III
Qualus
Bolton, ON
- Full-time
Perform updates to client electrical drawings including one lines, wiring diagrams, and schematics –with AutoCAD or Bluebeam (PDF Markups).
Added 1 day ago
SS
Client Service and Operations Specialist - Security Services
Securiguard Services Ltd.
Ottawa, ON
- Full-time
We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Service and Operations Specialist to oversee the day-to-day operations of our Ottawa Region.…
Added 1 day ago
AC
Spécialiste De La Chaîne Dapprovisionnement / Supply Chain Specialist
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $38 to $48 CAD / hour
- Contract
Baccalauréat en gestion de la chaîne dapprovisionnement, opérations, administration des affaires ou domaine connexe.
Added 2 days ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Our client, an established manufacturing organization, is seeking an experienced Microsoft Dynamics 365 Finance Functional Consultant to provide hands-on support during an active Dynamics…
Added 2 days ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Minimum 4 to 7 years’ experience within a client service/business operations environment. Experience needs to span across multiple platforms and product lines and include both business and…
Added 2 days ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Minimum 4 to 7 years’ experience within a client service/business operations environment. Experience needs to span across multiple platforms and product lines and include both business and…
Added 2 days ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Minimum 4 to 7 years’ experience within a client service/business operations environment. Experience needs to span across multiple platforms and product lines and include both business and…
Added 2 days ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
…refunds, fare rules, hotel and ground transportation bookings, and client account management. You will serve as the operational lead, escalation point, mentor, and subject matter expert for…
Added 2 days ago
BB
Associé(e) aux ventes - Mobile (Temps partiel) / Mobile Sales Associate (Part Time)
Best Buy Canada
Montreal, QC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 2 days ago
BB
Associé(e) aux ventes - Mobile (Saisonnier(ère)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 2 days ago
D
GenAI & Python Specialist - Operate (Future Opportunity)
Deloitte
Toronto, ON
- Full-time
…capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We…

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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