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Added 12 hours ago
IS
Front Desk Receptionist
InVision Staffing Services Inc.
Toronto, ON · Scarborough, ON
- Contract
Our client is a recognized Manufacturer of HVAC and fluid technology systems are actively seeking a dynamic and organized Office Administrator to join their growing team! This role is…
Added 13 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the…
Added 13 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 15 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
…operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the…
Added 22 hours ago
EM
Office Administrator (Entry Level)
Evertz Microsystems Limited
Burlington, ON
- Full-time
We are seeking a reliable, organized, and proactive Office Administrator to join our team. Administrators are vital to the success of our business model, playing a key role in both internal…
Added 23 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
You will work closely with senior members of the Client Services team to co-sell and position our consultancy as the preferred Salesforce partner. This role balances strategic relationship…
Added 1 day ago
W
HSE Specialist II
Worley
Edmonton, AB
- Full-time
…procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we…
Added 1 day ago
AH
Office Coordinator
Assisting Hands of Ottawa
Ottawa, ON
- $22 to $26 CAD / hour
- Full-time
Coordinate replacement caregivers to minimize disruptions to client services.
Added 1 day ago
GC
PROJECT MANAGER (ENGINEERING)
Giffen Consulting Ltd.
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…established in St. John's. Travel will be required to different client sites throughout the area. Working across mining, utilities, and heavy industrial projects, you'll take ownership of…
Added 1 day ago
U&
Civil Engineering Contract Administrator
Urban & Environmental Management Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Contract
Coordination of various sub-consultants & municipal authorities for inspection services
Added 1 day ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
…focused on delivering CRM Platform Implementations and Managed Services solutions to our global…
Added 1 day ago
IR
Office Administrator/Receptionist - In-Office, Toronto (Canada)
Info-Tech Research Group
Toronto, ON
- Full-time
Language Skills: Bilingual proficiency in French, Spanish or German is preferred to support our diverse client base across North America and globally.
Added 1 day ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 2 days ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Assists staff in operationalizing care standards, client care guidelines, protocols, clinical pathways and organizational policies. Works with clients and the team to minimize variances…
Added 2 days ago
W
Project Administrator
Worley
Calgary, AB
- Full-time
The role serves as a central point of coordination between the Client team, Engineering Contractor (EPC/EPCM), Procurement, Construction Management, field supervision, vendors, and other…
Added 2 days ago
RI
Support Services Administrator
Rentokil Initial
Concord, ON
- $45,000 to $45,700 CAD / year
- Full-time
Re-scheduling any services that may not have been completed
Added 2 days ago
FC
Administrateur système et réseau
FOP Consultants
Quebec, QC
- Full-time
The Windows and Azure Systems Administrator supports our client’s technology infrastructure. Specialized in Windows Server and Microsoft Azure environments, the administrator manages…
Added 2 days ago
MD
MNJIS Director, Criminal History & Biometrics - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager
Added 2 days ago
MD
APEX Accelerator Area Manager - State Program Administrator Intermediate
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Intermediate
Added 2 days ago
B
Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
The Facility Supervisor ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 2 days ago
B
Facility Manager III
BGIS
Mississauga, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 2 days ago
MI
Life Insurance Administrator
Masters Insurance
Vaughan, ON
- Full-time
…the construction industry, built on a foundation of strong client advocacy and longstanding industry…
Added 2 days ago
KH
Supervisor, Nutrition Services
Kensington Health
Toronto, ON
- Full-time
The Supervisor, Nutrition Services is responsible for the daily operations of the Food Service Department in the assigned area(s), such as production, internal catering, resident/client…
Added 2 days ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 2 days ago
GR
Windows Systems Administrator - L3
Global Relay
Vancouver, BC
- Full-time
The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams. The…

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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