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Added 29 mins ago
W
(CAN) Associé, marchandise générale
Walmart
Gatineau, QC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 2 hours ago
Part-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
WC
Full-Time General Merchandise Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Renfrew, ON
- Contract
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 4 hours ago
R-
Fashion Associate (Part time) - Windsor Crossing Premium Outlets
RCL - Reitmans Canada Ltd/Ltée
Windsor, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 5 hours ago
R(
Fashion Associate (Part time) - Windsor Crossing Premium Outlets
Reitmans (Canada) Ltée/Ltd
Windsor, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 6 hours ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Is empowered to provide excellent customer service within guidelines.
Added 6 hours ago
W
(CAN) General Merchandise Associate
Walmart
Renfrew, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 7 hours ago
HE
Entry level Marketing Associate
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
We bring brands to life through face-to-face marketing, promotional events, and customer engagement campaigns. We help our clients connect with their audiences through real conversations,…
Added 7 hours ago
W
Part-Time General Merchandise Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 7 hours ago
W
Full-Time General Merchandise Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Full-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 10 hours ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
Is empowered to provide excellent customer service within guidelines.
Added 12 hours ago
TH
Lumber Sales Associate: Part Time - LANGFORD
The Home Depot
Victoria, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 15 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Truro, NS
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 15 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 15 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 hours ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Saint-Léonard, NB · St Leonard, NB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 21 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Markham, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 23 hours ago
W
(CAN) General Merchandise Associate
Walmart
Markham, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
MD
Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…calls and emails. Specialists in this position will provide service to internal and external customers necessary to determine proper compliance with all provisions of the Minnesota Income…
Added 1 day ago
W
(CAN) Associé, marchandise générale
Walmart
Montreal, QC
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Saint-Constant, QC · St Constant, QC
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 1 day ago
W
(CAN) Associé, marchandise générale
Walmart
Saint-Constant, QC
- Full-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 day ago
TH
Sales Associate Part-Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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