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Added 9 mins ago
H
Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
Our client is an established multidisciplinary engineering consultancy providing technical advisory, engineering and project management services across the built environment.
Added 9 mins ago
M
Privacy Counsel and Data Protection Officer
Mecka.ai
Richmond Hill, ON
- $150,000 to $180,000 USD / year
- Full-time
…authorities globally. You will have direct access to senior management, appropriate resources to perform the DPO function, and independence in carrying out your statutory…
Added 9 mins ago
MA
B2B Sales & Business Development | Commission Only | Miles Ahead Hosting -
Miles Ahead Hosting
Remote, Canada
- $80,000 to $120,000 CAD / year
- Full-time
- Remote
…payment terms agreed in writing before it begins. Project work, management progression and future salaried employment are not…
Added 9 mins ago
In Store Bakery - Decorator Cake
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Regina, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 9 mins ago
In Store Bakery - Decorator Cake
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Regina, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 40 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 40 mins ago
C
Production Team Leader (Cabico Coaticook)
Cabico&co
Magog, QC
- Full-time
Ensure CCT delivery standards are met at every stage.
Added 40 mins ago
C
Sales Associate - Claire's Intercity Shopping Centre
Claire's
Thunder Bay, ON
- $17 to $18 USD / hour
- Part-time
Added 40 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…support of Husky’s Global Service Business and Customer Success Management strategy. This role provides leadership for financial planning, forecasting, performance analysis, governance, and…
Added 40 mins ago
C
Production Team Leader (Cabico Coaticook)
Cabico&co
Sherbrooke, QC
- Full-time
Ensure CCT delivery standards are met at every stage.
Added 40 mins ago
W
Asset Protection Operations Team Associate
Walmart
Brandon, MB
- Full-time
…and efficiently processes direct and local merchandise for delivery to the sales floor to ensure a positive shopping…
Added 1 hour ago
Deli - Clerk Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 1 hour ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 1 hour ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Support return assembly, signing package preparation, payment/signature coordination, and final client pickup or delivery processes.
Added 1 hour ago
BT
CPA Candidate
Baker Tilly Canada
North Bay, ON
- Full-time
Communicate effectively with team members and clients to support smooth engagement delivery and meet timelines.
Added 1 hour ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Part-time
Support in the delivery of company-directed promotions and programs
Added 1 hour ago
LC
Cashier Part Time Day
Loblaw Companies Limited
Guelph, ON
- Part-time
Support in the delivery of company-directed promotions and programs
Added 1 hour ago
WO
Physiotherapist - Physio Therapy Corporate
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 1 hour ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…
Added 2 hours ago
GE
Buffet Cook - PM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
A Post Secondary education in a recognized Hospitality or Culinary Management program would be an asset.
Added 2 hours ago
GE
Blaze Bar & Grill Line Cook - AM
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…also be asked to clean kitchen equipment, organize produce delivery, train a new cook and complete inventories as required. They should expect to stand all day and work long hours in a hot…
Added 2 hours ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Bridgewater, NS
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 2 hours ago
W
Pharmacy Assistant Part-time
Walmart
Pembroke, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 2 hours ago
LC
Cashier Part Time Day Greenlight Requisition
Loblaw Companies Limited
Edmonton, AB
- Part-time
Support in the delivery of company-directed promotions and programs
Added 2 hours ago
WO
Physiotherapy Assistant/Occupational Therapy Assistant - Physiotherapy Assistant Corporate
William Osler Health System
Brampton, ON
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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