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Added 3 mins ago
T
Entry Level Banking Operations Associate | Recent Graduates Encouraged To Apply
TEKsystems
Toronto, ON
- $22 CAD / hour
- Contract
Support account maintenance, onboarding, transfers, and operational transactions.
Added 47 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
…professional services, dispensing medication, and assisting in the maintenance of the…
Added 47 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 47 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
WC
Full-Time Cashier
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Added 1 hour ago
WC
Full-Time Dairy Frozen Associate
Walmart Canada
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Position Summary...Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver…
Added 1 hour ago
WC
(CAN) Stockperson/Cartpusher
Walmart Canada
Brandon, MB
- Full-time
Perform occasional cleaning and maintenance duties, including restrooms, while following established guidelines for chemical handling, proper disposal procedures, and safe use of power…
Added 1 hour ago
Pharmacy Assistant Part-time
Walmart Canada
Pembroke, ON
…when opened and interchangeable drug knowledge and appropriate maintenance/selection of key brands/preferred…
Added 2 hours ago
1P
Information Technology Service Desk
10 Percent Recruiting Ltd.
AB · Greater Edmonton Metropolitan Area
- Contract
Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to…
Added 2 hours ago
W
Part Time Pharmacy Assistant
Walmart
Burnaby, BC
- Part-time
…when opened and interchangeable drug knowledge and appropriate maintenance/selection of key brands/preferred…
Added 2 hours ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Grand Falls-Windsor, NL
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
LC
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Grand Falls-Windsor, NL
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
LC
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Grand Falls-Windsor, NL
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Monitor recruitment performance against study targets and support sites in identifying and resolving recruitment barriers.
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…motivated person to fill the position of full-time Research Associate. The team specializes in genetic white matter diseases, leukodystrophies, and related disorders. Under the direction of…
Added 3 hours ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Fergus, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Woodstock, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
W
(CAN) Maintenance Team Associate
Walmart
Edmonton, AB
- Full-time
To participate in a structured maintenance cleaning program while controlling expenses to ensure a clean and safe shopping and working environment.
Added 4 hours ago
B
Temporary Full-Time Associate Fleet Technician
BCAA
Burnaby, BC
- Full-time
Every day brings something new in this fast-paced, hands-on role. As a Temporary Full-Time Associate Fleet Technician, you’ll use your mechanical expertise and problem-solving skills to…
Added 5 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
W
Full-Time Dairy Frozen Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Full-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 5 hours ago
W
Full-Time General Merchandise Associate
Walmart
Yarmouth Indian Reserve No. 33, NS
- Full-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 6 hours ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Grand Falls-Windsor, NL
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 6 hours ago
SD
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Grand Falls-Windsor, NL
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…

10 Percent Recruiting Ltd.

Information Technology Service Desk

AB, Canada
Greater Edmonton Metropolitan Area, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 1, 2026
Experience: Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Title: Service Desk Level 2 Specialist

Location: Multi-site Edmonton, Alberta (On-Site)

Type: 3-Month Contract with possibility of extension

All applicants must be legally entitled to work in Canada.

The Position:

Our client is seeking a Service Desk Level 2 Technician to provide responsive technical support within a multi-site environment. You will work closely with end users and technical teams to ensure technology services remain reliable, secure, functional, and accessible.

You will play a key role in technical support, troubleshooting, device deployment, inventory management, documentation, user training, and technology operations while helping deliver excellent customer service to end users.

What You'll Do:

Technical Support & Service Delivery

Provide Level 2 technical support through phone, email, remote access tools, and in person.
Troubleshoot hardware, software, access, account, printing, and connectivity issues.
Support desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Record, track, and update requests and incidents within the ticketing system.

Device Management & Asset Control

Install, configure, maintain, update, and troubleshoot end-user technologies.
Perform device deployments, replacements, upgrades, repairs, and maintenance activities.
Maintain inventory records, asset documentation, warranty information, and device lifecycle records.
Assist with inventory audits and asset management activities.

Documentation, Training & Continuous Improvement

Develop and maintain user guides, support documentation, and knowledge base articles.
Deliver end-user technology training and assistance.
Escalate complex issues as required.
Support cybersecurity, privacy, and information management requirements.
Contribute to technology projects and operational improvements.

Mandatories:

High school diploma or equivalent.
Minimum 3 years of experience in a Service Desk, Technical Support, or IT Support environment.
Strong knowledge of Windows and macOS operating systems.
Strong knowledge of hardware, software, cloud technologies, networking, and user account management.
Experience with ServiceNow, Jira Service Management, or similar ticketing systems.
Experience supporting desktops, laptops, Chromebooks, tablets, printers, interactive display technologies, and related peripherals.
Experience with technology asset management, inventory controls, audits, and device lifecycle management.
Working knowledge of cybersecurity, privacy, confidentiality, and secure data-handling practices.
Strong analytical, troubleshooting, organizational, and customer-service skills.
Excellent verbal and written communication skills.
Must possess two (2) or more of the following certifications, whether current or expired:
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional (VCP)
CompTIA Security+
CompTIA Network+

Assets:

Two-year post-secondary diploma in Information Technology or a related discipline.
Experience supporting educational, training, or shared-user technology environments.
Experience delivering end-user training.

WE APPRECIATE YOUR INTEREST IN 10 PERCENT RECRUITING LTD.

We invite you to become one of our satisfied candidates! 10 Percent Recruiting Ltd. believes in transparency with our candidates and our employers; we understand that open communication and collaboration are fundamental to our success.

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support across multiple sites, troubleshooting user devices, software, accounts, printing, and connectivity while recording and managing incidents in a ticketing system. Deploy and maintain devices, manage technology inventory and documentation, train users, escalate complex issues, and support cybersecurity and operational improvements.

Requirements

Requires a high school diploma or equivalent, at least three years of IT or service desk support experience, strong knowledge of Windows and macOS, and experience with ticketing systems, end-user devices, asset management, and secure data handling. Applicants must hold at least two listed certifications; a two-year IT-related diploma, experience in educational or shared-user environments, and end-user training experience are assets.

Skills

Level 2 Technical Support
Hardware And Software Troubleshooting
Windows
macOS
Cloud Technologies
Networking
User Account Management
Ticketing Systems
Device Deployment
Technology Asset Management
Inventory Control
Device Lifecycle Management
Cybersecurity
Privacy And Secure Data Handling
End-User Training
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Level 2 Support
Windows
macOS
ServiceNow
Jira Service Management
Google Chromebooks
Microsoft 365
Networking
Cloud Technologies
User Account Management
Ticketing Systems
Device Deployment
Asset Management
Inventory Audits
Device Lifecycle Management
Printers
Interactive Display Technologies
Cybersecurity
Privacy
Secure Data Handling
ITIL
Google IT Support Professional Certificate
Microsoft 365 Certified: Fundamentals
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Security, Compliance and Identity Fundamentals
Cisco Certified Support Technician
VMware Certified Professional
CompTIA Security+

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