Dental Receptionist
- Dieppe, NB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About the Role:
The Dental Receptionist plays a critical role in ensuring the smooth operation of a dental practice by managing front desk activities and serving as the first point of contact for patients. This position requires handling appointment scheduling, patient inquiries, and insurance claims processing with accuracy and professionalism. The Dental Receptionist is responsible for maintaining patient records, posting payments, and coordinating communication between patients and dental staff. By efficiently managing administrative tasks and providing excellent customer service, the receptionist contributes to a positive patient experience and supports the overall efficiency of the dental office. This role demands strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Minimum Qualifications:
Exceptional communication skills, ability to connect with patients, show empathy and compassion.
Organizational skills, multitasking, problem solving.
Technical proficiency, telephone etiquette, attention to detail and accurate handling of information.
Teamwork, unifier, uplifting, encouraging, bubbly personality.
The Dental Receptionist plays a critical role in ensuring the smooth operation of a dental practice by managing front desk activities and serving as the first point of contact for patients. This position requires handling appointment scheduling, patient inquiries, and insurance claims processing with accuracy and professionalism. The Dental Receptionist is responsible for maintaining patient records, posting payments, and coordinating communication between patients and dental staff. By efficiently managing administrative tasks and providing excellent customer service, the receptionist contributes to a positive patient experience and supports the overall efficiency of the dental office. This role demands strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience as a receptionist or administrative assistant, preferably in a dental or healthcare setting.
- Familiarity with dental terminology and insurance claim procedures.
- Proficiency in using office software and dental practice management systems.
- Excellent communication and interpersonal skills.
- Bilingual abilities mandatory: French and English
- Certification in dental office administration or related field.
- Experience with Canadian dental insurance plans and billing practices.
- Knowledge of privacy regulations related to patient information (e.g., PIPEDA).
- Ability to handle heavy phone usage in a professional and courteous manner.
- Bilingual abilities mandatory: French and English
- Greet patients warmly and manage patient check-in and check-out processes.
- Schedule, confirm, and reschedule dental appointments using office management software.
- Answer high volumes of phone calls promptly, addressing patient inquiries and directing calls as necessary.
- Process insurance claims accurately, verify patient insurance coverage, and follow up on claim status.
- Post payments and handle billing tasks, ensuring accurate financial records are maintained.
- Maintain and update patient records, including dental terminology and treatment details.
- Operate office equipment such as copy machines and manage correspondence.
- Coordinate with dental staff to ensure smooth patient flow and timely communication of dental services.
Exceptional communication skills, ability to connect with patients, show empathy and compassion.
Organizational skills, multitasking, problem solving.
Technical proficiency, telephone etiquette, attention to detail and accurate handling of information.
Teamwork, unifier, uplifting, encouraging, bubbly personality.
More about this job
Responsibilities
Welcome patients and manage check-in and check-out, appointments, phone inquiries, and communication with dental staff. Process insurance claims, verify coverage, post payments, maintain accurate patient and financial records, and handle office correspondence and equipment.
Requirements
A high school diploma or equivalent and receptionist or administrative assistant experience are required, preferably in dental or healthcare settings. Candidates must be bilingual in French and English, familiar with dental terminology and insurance claims, and proficient with office software and dental practice management systems; dental administration certification and Canadian insurance experience are preferred.
Skills
- Patient Communication
- Appointment Scheduling
- Insurance Claims Processing
- Patient Record Management
- Billing and Payment Posting
- Dental Terminology
- Office Software
- Telephone Etiquette
- Organization
- Multitasking
- Problem Solving
- Attention to Detail
- Customer Service
- Teamwork
- French and English Bilingualism
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Dental Receptionist
- Dental Office Administration
- Patient Check-In
- Patient Check-Out
- Appointment Scheduling
- Appointment Confirmation
- Dental Terminology
- Insurance Claims
- Insurance Verification
- Canadian Dental Insurance
- Billing
- Payment Posting
- Patient Records
- Patient Privacy
- PIPEDA
- Office Software
- Telephone Etiquette
- Customer Service
- French
- English
- Dental Staff Coordination
- Office Equipment
- Correspondence