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Added 17 mins ago
GT
Assistant Manager
Golf Town
Laval, QC
- Full-time
As an Assistant Manager, your main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture,…
Added 46 mins ago
HM
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- Full-time
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CK
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- Full-time
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VD
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IP
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BU
office assistant
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TH
Assistant Professor, Teaching Stream ...
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123Dentist

Dental Receptionist

Dieppe, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About the Role:

The Dental Receptionist plays a critical role in ensuring the smooth operation of a dental practice by managing front desk activities and serving as the first point of contact for patients. This position requires handling appointment scheduling, patient inquiries, and insurance claims processing with accuracy and professionalism. The Dental Receptionist is responsible for maintaining patient records, posting payments, and coordinating communication between patients and dental staff. By efficiently managing administrative tasks and providing excellent customer service, the receptionist contributes to a positive patient experience and supports the overall efficiency of the dental office. This role demands strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Minimum Qualifications:

High school diploma or equivalent.
Proven experience as a receptionist or administrative assistant, preferably in a dental or healthcare setting.
Familiarity with dental terminology and insurance claim procedures.
Proficiency in using office software and dental practice management systems.
Excellent communication and interpersonal skills.
Bilingual abilities mandatory: French and English

Preferred Qualifications:

Certification in dental office administration or related field.
Experience with Canadian dental insurance plans and billing practices.
Knowledge of privacy regulations related to patient information (e.g., PIPEDA).
Ability to handle heavy phone usage in a professional and courteous manner.
Bilingual abilities mandatory: French and English

Responsibilities:

Greet patients warmly and manage patient check-in and check-out processes.
Schedule, confirm, and reschedule dental appointments using office management software.
Answer high volumes of phone calls promptly, addressing patient inquiries and directing calls as necessary.
Process insurance claims accurately, verify patient insurance coverage, and follow up on claim status.
Post payments and handle billing tasks, ensuring accurate financial records are maintained.
Maintain and update patient records, including dental terminology and treatment details.
Operate office equipment such as copy machines and manage correspondence.
Coordinate with dental staff to ensure smooth patient flow and timely communication of dental services.

Skills:

Exceptional communication skills, ability to connect with patients, show empathy and compassion.

Organizational skills, multitasking, problem solving.

Technical proficiency, telephone etiquette, attention to detail and accurate handling of information.

Teamwork, unifier, uplifting, encouraging, bubbly personality.

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More about this job

Responsibilities

Greet patients, manage check-in and check-out, schedule appointments, answer calls, and coordinate communication between patients and dental staff. Process insurance claims, verify coverage, post payments, handle billing, and maintain accurate patient and financial records.

Requirements

A high school diploma or equivalent and proven receptionist or administrative assistant experience are required, preferably in a dental or healthcare setting. Candidates must be bilingual in French and English, familiar with dental terminology and insurance claims, proficient with office and practice management software, and have strong communication and organizational skills; dental office administration certification and Canadian insurance experience are preferred.

Skills

Patient Communication
Appointment Scheduling
Insurance Claims Processing
Insurance Verification
Billing
Payment Posting
Patient Records Management
Dental Terminology
Office Software Proficiency
Telephone Etiquette
Organization
Multitasking
Attention To Detail
Problem Solving
French And English Bilingualism

Visa sponsorship

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Keywords

Dental Receptionist
Dental Practice
Patient Check-In
Patient Check-Out
Appointment Scheduling
Appointment Confirmation
Patient Inquiries
Dental Terminology
Insurance Claims
Insurance Coverage Verification
Canadian Dental Insurance
Billing Practices
Payment Posting
Patient Records
Office Software
Office Equipment
Telephone Etiquette
Patient Privacy
PIPEDA
French
English
Customer Service
Communication
Multitasking

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