Dental Receptionist - Springdale Dental Centre
- Brampton, ON, Canada
$27 to $29 CAD / hour · Full-time
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Job details
- Pay
- $27 to $29 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 3 years of dental office experience, preferably in reception, front desk administration, or recare coordination.
- Posting language
- English
- Posted
Original job description
Springdale Dental Centre is a dedicated dental practice committed to providing exceptional oral healthcare services. Our team values professionalism, patient-centered care, and a welcoming environment for both staff and patients.
Job Overview
We are seeking a highly organized and personable Dental Receptionist/Recare Coordinator to join our team. The ideal candidate will excel in managing front desk operations, coordinating patient recare appointments, and ensuring a smooth patient experience. This role requires excellent communication skills, proficiency with dental software, and a strong understanding of dental terminology.
Key Responsibilities
Benefits:
Job Overview
We are seeking a highly organized and personable Dental Receptionist/Recare Coordinator to join our team. The ideal candidate will excel in managing front desk operations, coordinating patient recare appointments, and ensuring a smooth patient experience. This role requires excellent communication skills, proficiency with dental software, and a strong understanding of dental terminology.
Key Responsibilities
- Manage the recare program, identifying and contacting patients due or overdue for hygiene appointments.
- Schedule and confirm appointments; follow up with overdue patients and missed appointments by phone, text, and email.
- Maintain accurate patient records, recall lists, and appointment schedules in the practice management software.
- Monitor recare reports and work with the dental team to maximize hygiene bookings and minimize cancellations.
- Greet patients, manage check-ins and check-outs, and provide a welcoming, professional front desk experience.
- Answer phone calls, respond to inquiries, manage voicemail, and coordinate appointments.
- Update patient information and review follow-up appointments and recommended treatment with patients as appropriate.
- Process payments, issue receipts, and assist with billing and dental insurance inquiries.
- Manage daily schedules, cancellations, and short-notice openings.
- Promote the importance of routine dental examinations and preventive care.
- Assist with general administrative duties, including filing, scanning, and patient correspondence.
- Maintain patient confidentiality and collaborate with the dental team to ensure excellent patient care.
- Minimum of 3 years of dental office experience, preferably in reception, front desk administration, or recare coordination.
- Strong knowledge of dental office procedures, hygiene recare, scheduling, and treatment follow-ups.
- Proficiency in dental practice management software.
- Experience with patient payments, dental insurance claims, predeterminations, and billing inquiries.
- Knowledge of dental terminology, hygiene procedures, and Ontario dental insurance processes.
- Excellent verbal and written communication skills with a professional, patient-focused approach.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Comfortable making outbound calls and proactively following up with patients.
- Excellent customer service, interpersonal, and problem-solving skills.
- Ability to maintain accurate records and protect confidential patient information in accordance with applicable privacy legislation.
- Reliable, proactive, and self-motivated, with the ability to work independently and as part of a team.
- A friendly, supportive, and collaborative team environment.
- Competitive compensation based on experience.
- A positive workplace that values patient care, teamwork, and work-life balance.
Benefits:
- Company events
- Dental care
- On-site parking
- Dental Reception: 3 years (required)
More about this job
Responsibilities
Coordinate the dental recare program by contacting patients due or overdue for hygiene visits, scheduling and confirming appointments, and maintaining accurate records and schedules. Manage front desk operations, including greeting patients, handling calls and payments, assisting with billing and insurance inquiries, and supporting a welcoming patient experience.
Requirements
At least three years of dental office experience is required, preferably in reception, front desk administration, or recare coordination. Candidates should have knowledge of dental procedures, hygiene recare, scheduling, dental software, Ontario dental insurance processes, and patient confidentiality, along with strong communication, organizational, and customer service skills.
Skills
- Dental Reception
- Recare Coordination
- Appointment Scheduling
- Patient Communication
- Dental Terminology
- Patient Records Management
- Dental Insurance and Billing
- Payment Processing
- Outbound Calling
- Customer Service
- Organization
- Attention to Detail
- Multitasking
- Patient Confidentiality
- Problem-Solving
Benefits
- Company Events
- Dental Care
- On-Site Parking
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Administrative
- Customer Service & Support
Keywords
- Dental Reception
- Recare Program
- Hygiene Appointments
- Appointment Scheduling
- Patient Follow-Up
- Practice Management Software
- Patient Records
- Recall Lists
- Dental Terminology
- Dental Office Procedures
- Treatment Follow-Ups
- Dental Insurance Claims
- Predeterminations
- Billing Inquiries
- Patient Payments
- Preventive Care
- Patient Confidentiality
- Privacy Legislation
- Front Desk Operations
- Appointment Confirmations