Jobs in Canada

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Added 1 hour ago
MI
Senior Controls Engineer
Martinrea International
Brampton, ON
- Full-time
…engineered, value-added Lightweight Structures and Propulsion Systems. We employ approximately 16,000 skilled and currently operate in 57 locations in Canada, the United States, Mexico,…
Added 1 hour ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
The Controller ensures the integrity of the Firm’s financial information, maintains a robust internal control framework, oversees the Firm’s general accounting, treasury operations and…
Added 3 hours ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
A larger, established platform. Join an organization with the infrastructure, systems and resources to support effective project delivery.
Added 3 hours ago
HE
Lead/Senior Lead Gate Automation Technician
Hudson Entry & Automation
London, ON
- $25 to $40 CAD / hour
- Full-time
Experienced Lead/Senior Lead Gate Automation Technician
Added 4 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager leads the development of new capabilities required by the introduction of new systems, tools or processes. Develop productive, collaborative working relationships…
Added 4 hours ago
HT
Quality Assurance Specialist
Hirematic Talent Solutions
ON · Ontario, Canada
- $40 to $45 CAD / hour
- Full-time
…the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design, development, implementation, and…
Added 4 hours ago
Sr. Cyber Security Advisor
Rogers Communications
Brampton, ON · Calgary, AB
We are looking for (two) experienced Senior Cyber Security Risk Advisors to help identify, assess, and manage cybersecurity risks across applications, infrastructure, networks, cloud, SaaS,…
Added 4 hours ago
C
Stage coopératif - Hiver 2027: Développeur(euse) logiciel (4 mois)
CGI
Saguenay, QC
- Full-time
Under the supervision of a senior developer or technical lead, you will have the opportunity to:
Added 5 hours ago
W
Senior Advisor - Safety Risk Management
WestJet
Calgary, AB
- Full-time
WestJet is seeking a Senior Advisor - Safety Risk Management. This role provides timely, evidence-based safety risk insight to operational leaders across the WestJet Group, supporting…
Added 5 hours ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
Lead the identification, prioritization, and delivery of process improvement and automation opportunities using data, customer feedback, and operational insights, translating operational…
Added 6 hours ago
M
Operation Model and Service Transition Analyst, Contact Centre
Miratech
Kitchener, ON
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 6 hours ago
A
Senior Systems Analyst - DocuSign Platform
Akkodis
Toronto, ON
- Contract
Work Model: Hybrid - 3 days per week in office
Added 7 hours ago
SC
Controller
Sureway Construction Group Ltd.
Lake Country, BC
- Full-time
The Controller provides timely, accurate, and meaningful financial information to senior management. The role requires strong technical accounting expertise, effective leadership, and an…
Added 7 hours ago
O
Senior Data Center Support Services Technician
Oracle
Montreal, QC
- $53,900 to $88,500 CAD / year
…techniques, follow established procedures for data center change control, and partner with technical and non-technical teams to identify and address operational…
Added 7 hours ago
M
Operation Model and Service Transition Analyst, Contact Centre
Miratech
Kitchener, ON · Toronto
- Full-time
Working Model: This is a hybrid role requiring 2 days per week in a downtown Toronto office
Added 8 hours ago
JH
General Manager - Remote Resort (Relocation - Mountain Region)
JRoss Hospitality Recruiters
AB · Alberta, Canada
- Full-time
…project management capabilities, and the ability to build and lead teams in a dynamic, multi-phase environment. Working closely with the Executive Director, you will guide daily operations,…
Added 8 hours ago
GC
Senior DevOps Engineer - EA Sports Technology
Game Companies
Vancouver, BC
- Full-time
You will partner with the Operations Development Director and Technical Lead to estimate and complete projects and deliver excellent results. You have demonstrated the ability to work with…
Added 8 hours ago
FS
Senior Project Manager
Focus Systems Inc.
Regina, SK
- Contract
Focus Systems is seeking an experienced Senior Project Manager – Transition to Operations to lead planning and execution of the Transition to Operations project for Phase 2 of a major…
Added 8 hours ago
SE
Tender Manager
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
Control quality and accuracy of the bid and ensure that the optimal solution is submitted to the customer.
Added 8 hours ago
SE
Tender Manager
Schneider Electric
Calgary, AB
- $91,200 to $136,800 CAD / year
- Full-time
Control quality and accuracy of the bid and ensure that the optimal solution is submitted to the customer.
Added 8 hours ago
SE
Tender Manager
Schneider Electric
Dollard-Des Ormeaux, QC
- $91,200 to $136,800 CAD / year
- Full-time
Control quality and accuracy of the bid and ensure that the optimal solution is submitted to the customer.
Added 8 hours ago
B
Team Lead, Power Electricity
BPA
Montreal, QC
- Full-time
…you will mobilize your team, develop emerging leaders, relay senior management directives on the ground, and contribute to the continuous improvement of…
Added 9 hours ago
HR
Manager, Surveillance
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Lead or facilitate meetings with guidance from more senior staff to discuss audit findings and consulting services with top levels of management.
Added 9 hours ago
M
Senior Software Developer, Search
MaintainX
Canada
- Full-time
…evolving it with fast feedback loops. If you enjoy building systems from scratch, obsess over performance and relevance, and want your work to power daily decisions across industries, we’d…
Added 9 hours ago
IG
Senior Manager IT SOX
Insight Global
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
The Senior Manager, IT SOX will lead the end-to-end technology component of the Global Controls Office's ICFR/SOX program.

Closed listing

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Similar jobs hiring now

Added 6 days ago
Reimbursement & Logistics Manager
Pharmacy.ca · Toronto, ON, Canada
$90,000 to $120,000 CAD / year
Added 7 days ago
Senior Credit Analyst
National Bank of Canada · Toronto, ON, Canada
Added 7 days ago
Infrastructure Architect
123Dentist · Toronto, ON, Canada
$150,000 to $175,000 CAD / year
Added 7 days ago
Senior Manager, Clinic IT Services
123Dentist · Toronto, ON, Canada
$150,000 to $175,000 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About the Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

About employer

More about this job

Responsibilities

The Senior Manager leads the clinic IT support function, overseeing service quality, SLA performance, and the transition from MSP-led models to corporate ownership. They are responsible for maturing ITSM processes, managing team performance, and aligning IT support strategies with the company's growth.

Requirements

Candidates must have a bachelor's degree and over 8 years of experience in IT service delivery, including significant leadership experience in multi-site environments. Strong expertise in ITSM, Microsoft-centric environments, and vendor management is required, along with relevant certifications like ITIL or PMP.

Skills

IT Service Delivery
Service Desk Management
ITSM
ITIL
Team Leadership
Vendor Management
Change Management
Project Management
Microsoft 365
Entra ID
Intune
Process Improvement
Automation
Stakeholder Management
Budget Management
Strategic Planning

Visa sponsorship

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Keywords

IT Service Management
ITIL
FreshService
Microsoft 365
Entra ID
Intune
MSP Management
Service Desk
SLA
CSAT
Incident Management
Problem Management
Change Management
PMP
PRINCE2
Prosci
Healthcare IT
DSO
Automation
Strategic Leadership
Budgeting
Operations Management
Endpoint Management
Identity Management
Continuous Improvement
Data-driven Decision Making
Stakeholder Management
Technology Services
Clinic Support
Transformation

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Jobs in Canada