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Added 20 mins ago
AS
office mananger
A Smith Plumbing Drain & Heating
Toronto, ON
- Full-time
Role Description The Office Manager is a full-time, hybrid role based in Toronto, ON, with a combination of in-office work and some work-from-home flexibility. This role oversees daily…
Added 20 mins ago
ED
Branded Retail Account Manager
Equator Design
Toronto, ON
- $30 to $40 CAD / hour
- Full-time
About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30…
Added 36 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 36 mins ago
A
Oncology, Therapeutic Specialist (Ontario West & MB/SK)
AbbVie
Toronto, ON
- $112,000 to $162,000 CAD / year
- Full-time
…products and clinical expertise. Share this market intelligence information with National Sales Manager, cross-functional colleagues and respective team members, to achieve alignment, to…
Added 50 mins ago
J
Safety & Systems Technical Program Manager
Jobgether
Canada
- $129,000 to $191,000 CAD / year
- Full-time
The Safety & Systems Technical Program Manager will drive the planning and execution of safety-critical engineering programs for advanced autonomous vehicle platforms. This role brings…
Added 50 mins ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
…Thales Canada. In this role you will also provide infrastructure support and application deployment assistance to Engineering software support team as well as support for…
Added 1 hour ago
VP
Accounting Assistant
Venise Peintre
Rosemère, QC
- Full-time
…and regulatory compliance. Ensures the integrity of financial information and prepares the data management relies on to make decisions, in collaboration with the external…
Added 1 hour ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 1 hour ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
The IT Manager will lead an existing IT team and own the secure, reliable, and cost-effective delivery of internal technology services. This is a hands-on leadership role covering employee…
Added 1 hour ago
PC
Transfer Pricing - Financial Transactions, Manager
Pwc Canada
Toronto, ON
- Full-time
Use data and insights to inform conclusions and support decision-making, and embrace leveraging technology to help us deliver efficiently
Added 1 hour ago
A
Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
…products and clinical expertise. Share this market intelligence information with district manager and respective team members, in order to achieve alignment, to anticipate environmental…
Added 1 hour ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Support the QA Audit Lead Sr. Manager in coordinating regulatory, SQF certification, customer, third-party, and internal audits, taking responsibility for ensuring facility readiness,…
Added 2 hours ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…clients on growth strategies - translating data into actionable…
Added 2 hours ago
W
Manager, Project Controls
Worley
Markham, ON
- Full-time
Support internal reviews, project assurance activities and audits by providing complete, accurate and traceable project controls information.
Added 2 hours ago
W
Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
We are currently recruiting for a Manager, Project Systems & Information Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in…
Added 2 hours ago
F
Contracts Manager- Mining
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 2 hours ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Added 2 hours ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Added 2 hours ago
H
Consultant Business Systems
HSBC
Toronto, ON
- Full-time
…and used internally by HSBC TREATS sites. It is designed to support the HSBC Group's treasury dealing activities in foreign exchange, money markets loans and deposits, swaps, negotiable…
Added 2 hours ago
PV
Permanent full-time (7.5 hrs per day) Administrative Assistant
Prairie Valley School Division
White City, SK
- Full-time
The Administrative Assistant is responsible for providing general administrative assistance and support to the Principal and Vice-Principal and organizing and maintaining an efficient…
Added 2 hours ago
NH
Medical Laboratory Technologist, Laboratory (Casual)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
Reporting to the Manager, Laboratory Services and accountable to the Laboratory Medical Director, the Medical Laboratory Technologist is responsible for all laboratory procedures.
Added 2 hours ago
QL
Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
…inspection, and certification organization that serves the building, technology, and construction industries (among others) with cost-effective solutions through our in-house…
Added 2 hours ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
Our team helps our clients optimize cash flow and reduce risk by managing challenges related to indirect taxes. You’ll support our clients with all aspects of indirect taxation related to…
Added 2 hours ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business…
Added 2 hours ago
PC
Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
…perform readiness assessments, and leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our…

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About The Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply About employer

More about this job

Responsibilities

Lead national clinic IT support across Tier 1 and Tier 2, managing service quality, escalations, incidents, staff, vendors, budgets, and performance reporting. Transform and standardize support systems and processes, improve service outcomes, and transition appropriate operations from MSP-led delivery to corporate ownership.

Requirements

Requires a bachelor’s degree in IT, business, or a related field, or equivalent experience, and 8+ years in IT support or service delivery, including leadership experience. Candidates should bring ITSM/ITIL expertise, experience transforming support in a distributed organization and managing MSPs, strong people and executive stakeholder leadership, and working knowledge of Microsoft 365, Entra ID, and Intune.

Skills

IT Service Delivery
Service Desk Leadership
ITSM
ITIL
Incident Management
Problem Management
SLA And KPI Management
Vendor And MSP Management
Service Reporting And Metrics
Process Standardization
Automation
People Leadership
Stakeholder Management
Microsoft 365
Entra ID And Intune

Visa sponsorship

Not detected in the job text

Keywords

Technology Services
Clinic IT Support
Service Desk
Tier 1 Triage
Tier 2 Helpdesk
ITSM
ITIL
FreshService
Microsoft 365
Entra ID
Intune
Service-Level Agreements
Key Performance Indicators
Major-Incident Management
Problem Management
Knowledge Base
Self-Service
Automation
Service Metrics
Customer Satisfaction
Managed Service Providers
Vendor Management
Insourcing
Change Management
PMP
PRINCE2
Prosci
Multi-Site Operations
Healthcare

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