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Added 5 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 1 hour ago
M
Manager, Tax
MNP
Vancouver, BC
- Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 2 hours ago
AC
Supply Chain Manager
Aston Carter
Acheson, AB
- $52 to $62 CAD / hour
- Contract
…growing quickly, with several large projects heading toward delivery. They need a Supply Chain Manager to lead procurement and own the material plan, from the bill of materials through to…
Added 3 hours ago
Marketing Specialist
Cosmetic Physician Partners
Montreal, QC
…deployment, performance reporting, and stakeholder communication. The Manager operates as the strategic lead for clinic growth by setting direction, driving accountability across internal…
Added 5 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 5 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 5 hours ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Senior Product Manager, Enterprise AI will provide end-to-end product leadership for priority AI initiatives, from opportunity identification and intake through prioritization,…
Added 8 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 11 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 11 hours ago
PS
Financial Planning and Analysis Manager
Professional Staffing
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
POSITION SPECIFICATION: MANAGER, FINANCIAL PLANNING & ANALYSIS (FP&A)
Added 12 hours ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Working closely with the Commercial Financing Transformation Program Manager (Pillar 5), pillar leaders, initiative owners and delivery teams, you contribute to the operation and evolution…
Added 13 hours ago
F
Project Manager
FISPAN
Vancouver, BC
- Full-time
Develop repeatable and scalable processes to improve project quality and delivery
Added 13 hours ago
C
Project Manager / EV infrastructure Specialist
Chargnex
Montreal, QC
- Full-time
Role Description The Project Manager / EV Infrastructure Specialist is a full-time, on-site role based in Montreal, QC, responsible for overseeing EV charging infrastructure projects from…
Added 15 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
We are looking for a Senior Manager, Cybersecurity Technology Transformation Services who will lead and deliver complex cybersecurity engagements across both assessment and implementation…
Added 17 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 18 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Leading day-to-day project delivery, owning alignment across teams and stakeholders
Added 20 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie Canada is seeking a Senior Manager, Business Human Resources to join our HR team.
Added 20 hours ago
LS
Bilingual Events & Engagement Manager, Anticipatory Opportunities - Contract - 19574
LRO Staffing
Ottawa, ON
- Contract
We are building a talent pipeline for upcoming Bilingual Events & Engagement Manager contract opportunities with our clients in Ottawa. While there is no immediate opening at this time, we…
Added 20 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
LRO Staffing is partnering with a well-established national member-based organization to recruit a Manager, Events & Engagement for a full-time, permanent opportunity in Ottawa. This is an…
Added 20 hours ago
L
Interior Architect & Project Manager/Architecte d’intérieur & Gestionnaire de projets
Lodgo
Montreal, QC
- Full-time
As we grow, we are seeking an Interior Architect & Project Manager to lead interior design, renovation, and space transformation projects.
Added 20 hours ago
CH
Program Manager, Capital Projects – Minor
Covenant Health Canada
AB · Edmonton, AB
- Temporary
As a Program Manager, Capital Projects - Minor with Covenant Health's Capital Management team, you will provide leadership and oversight for a provincial Project Management Office (PMO)…
Added 20 hours ago
TE
Junior Hydrogeologist
True Environmental
Whitehorse, YT
- Full-time
Reporting to the Manager - Hydrogeology, the Junior Hydrogeologist is responsible for the delivery of groundwater monitoring programs, as well as supporting the implementation of drilling…
Added 20 hours ago
BH
Senior Manager, Pharmacy Operations
Bayshore HealthCare
Markham, ON
- Full-time
Reporting to the Director of Pharmacy Operations, the Senior Manager, Pharmacy Operations will serve as the on-site Designated Manager under the Ontario College of Pharmacists (OCP). This…
Added 20 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 21 hours ago
S
Speech Language Pathologist, Neuromotor - BC Children’s Hospital & Sunny Hill Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…practice and treatment team in partnership with the Program Manager and/or Professional Practice…
Added 21 hours ago
TH
Project Manager - Garron Family Centre for Cancer & Blood Disorders
The Hospital for Sick Children
Toronto, ON
- Full-time
The Project Manager will develop practical project plans, manage assigned budgets and timelines, anticipate risks and dependencies, and track project progress. The Project Manager will work…

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About The Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply About employer

More about this job

Responsibilities

Lead national clinic IT support across Tier 1 and Tier 2, managing service quality, escalations, incidents, staff, vendors, budgets, and performance reporting. Transform and standardize support systems and processes, improve service outcomes, and transition appropriate operations from MSP-led delivery to corporate ownership.

Requirements

Requires a bachelor’s degree in IT, business, or a related field, or equivalent experience, and 8+ years in IT support or service delivery, including leadership experience. Candidates should bring ITSM/ITIL expertise, experience transforming support in a distributed organization and managing MSPs, strong people and executive stakeholder leadership, and working knowledge of Microsoft 365, Entra ID, and Intune.

Skills

IT Service Delivery
Service Desk Leadership
ITSM
ITIL
Incident Management
Problem Management
SLA And KPI Management
Vendor And MSP Management
Service Reporting And Metrics
Process Standardization
Automation
People Leadership
Stakeholder Management
Microsoft 365
Entra ID And Intune

Visa sponsorship

Not detected in the job text

Keywords

Technology Services
Clinic IT Support
Service Desk
Tier 1 Triage
Tier 2 Helpdesk
ITSM
ITIL
FreshService
Microsoft 365
Entra ID
Intune
Service-Level Agreements
Key Performance Indicators
Major-Incident Management
Problem Management
Knowledge Base
Self-Service
Automation
Service Metrics
Customer Satisfaction
Managed Service Providers
Vendor Management
Insourcing
Change Management
PMP
PRINCE2
Prosci
Multi-Site Operations
Healthcare

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