Jobs in Canada

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Added 1 hour ago
PT
Senior Project Manager - Business Separation (Canada)
Peterson Technology Partners
Montreal, QC
- Full-time
…ahead of a May 2027 go-live. We are seeking a Canada-based Senior Project Manager to lead assigned workstreams of this business separation (carve-out) program across multiple business and…
Added 1 hour ago
AL
Compliance and Quality Assurance Manager
Advatix LATAM
Toronto, ON
- Full-time
This position can be based in Detroit, Maple Grove, South Bend, Chicago or within driving distance (50 miles) of one of our locations listed
Added 2 hours ago
A
Senior Technical Account Manager
Airwallex
Toronto, ON
- Full-time
At least 5 years experience working in an engineering, technical support, or technical account manager role
Added 2 hours ago
BA
Senior Project Engineer
BNP Associates, Inc.
Toronto, ON
- Full-time
Working under the direction of the Senior Project Manager / Site Support Lead and in coordination with BNP's broader project engineering team, you will provide day-to-day field engineering…
Added 2 hours ago
TU
Program Assistant
The University of British Columbia
Vancouver, BC
- $4,576 to $4,808 CAD / month
- Full-time
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist…
Added 3 hours ago
DO
Financial Operations Manager
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
As Financial Operations Manager, you will lead a team delivering accurate, timely financial services and provide expert strategic and technical advice to senior leaders and stakeholders.…
Added 4 hours ago
Controller
Dentons
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · Calgary, AB
…framework, oversees the Firm’s general accounting, treasury operations and banking relationships, and ensures compliance with applicable financial, tax and regulatory requirements. The role…
Added 5 hours ago
UO
Program Assistant
University of British Columbia
Vancouver, BC · UBCV | Pharmaceutical Sciences Building (PHRM)
- $4,576 to $4,808 CAD / month
- Full-time
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist…
Added 5 hours ago
TT
Gestionnaire de la réussite client - Customer Success Manager
trane technologies
Montreal, QC
- Full-time
…intégrer les analyses et recommandations de BrainBox AI dans les opérations et flux de travail quotidiens de leurs…
Added 6 hours ago
IC
Vice President, Operations
ivari Canada
Toronto, ON
- Full-time
We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will…
Added 7 hours ago
A&
Core Tax Incentives Manager – Technical
Alvarez & Marsal
Vancouver, BC
- Full-time
…issues that affect their business transactions, investments, and…
Added 7 hours ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
Liaise with Equity Office and Office of Research Equity manager to ensure materials and training are available for faculty to support their research and recruiting efforts to facilitate…
Added 7 hours ago
UO
Production Manager
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
The Production Manager leads and contributes senior analytical support to projects and performs research, make appropriate recommendations, ensure alignment of strategy, ensure best…
Added 7 hours ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The…
Added 7 hours ago
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Director, Asset & Wealth Management, Portfolio Management
BMO
Toronto, ON · FCP
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 7 hours ago
M
FOH Management - General Manager
Moxies
Langley (District), BC · Langley, BC
- Full-time
We are looking for an incredible General Manager to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like you to…
Added 7 hours ago
FR
Area General Manager (Construction)
Foresight Recruitment Group
Winnipeg, MB
- $170,000 to $220,000 CAD / year
- Full-time
Our client is an established general contractor with a strong pipeline of work and is looking for an Area General Manager to lead its Manitoba office.
Added 7 hours ago
Solution Delivery Manager
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership…
Added 8 hours ago
AC
Chef Manager
Aramark Canada
Nanaimo, BC
- Full-time
Food Safety certification is required
Added 8 hours ago
BC
Director, Asset & Wealth Management, Portfolio Management
BMO Capital Markets
Toronto, ON
- Full-time
Act as a senior credit and portfolio management lead for Asset & Wealth Manager borrowers and sponsor fund counterparties.
Added 8 hours ago
C
Software Application Developer
CGI
Halifax, NS
- Full-time
Technical Skills – Must Have
Added 8 hours ago
GL
Senior Manager, Customer Service Operations
goeasy Ltd.
Mississauga, ON
- Full-time
The Senior Manager, Customer Service Operations is responsible for leading the frontline service organization while helping shape how Customer Service evolves as goeasy grows. This role…
Added 8 hours ago
GL
Director, Operational Experience & Process Design
goeasy Ltd.
Mississauga, ON
- Full-time
…run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster,…
Added 8 hours ago
S
Regional Delivery Manager
Skip
Toronto, ON
- Full-time
The Regional Delivery Manager is accountable for achieving network KPI & budget targets for the regions they are responsible for. You will be expected to investigate the root cause of…
Added 8 hours ago
A
Senior Study Manager
Ausenco
Burnaby, BC
- Full-time
Our team in Canada is growing, we are currently recruiting for a Senior Study Manager (Minerals & Metals) to join the Vancouver office.

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About The Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead national clinic IT support across Tier 1 and Tier 2, managing service quality, escalations, incidents, staff, vendors, budgets, and performance reporting. Transform and standardize support systems and processes, improve service outcomes, and transition appropriate operations from MSP-led delivery to corporate ownership.

Requirements

Requires a bachelor’s degree in IT, business, or a related field, or equivalent experience, and 8+ years in IT support or service delivery, including leadership experience. Candidates should bring ITSM/ITIL expertise, experience transforming support in a distributed organization and managing MSPs, strong people and executive stakeholder leadership, and working knowledge of Microsoft 365, Entra ID, and Intune.

Skills

IT Service Delivery
Service Desk Leadership
ITSM
ITIL
Incident Management
Problem Management
SLA And KPI Management
Vendor And MSP Management
Service Reporting And Metrics
Process Standardization
Automation
People Leadership
Stakeholder Management
Microsoft 365
Entra ID And Intune

Visa sponsorship

Not detected in the job text

Keywords

Technology Services
Clinic IT Support
Service Desk
Tier 1 Triage
Tier 2 Helpdesk
ITSM
ITIL
FreshService
Microsoft 365
Entra ID
Intune
Service-Level Agreements
Key Performance Indicators
Major-Incident Management
Problem Management
Knowledge Base
Self-Service
Automation
Service Metrics
Customer Satisfaction
Managed Service Providers
Vendor Management
Insourcing
Change Management
PMP
PRINCE2
Prosci
Multi-Site Operations
Healthcare

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Work requirements

Jobs in Canada