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Added 10 mins ago
SB
Customer Supply Chain Intern (Jan-Sept 2027)
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Customer Supply Chain Intern, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Customer Supply Chain.
Added 10 mins ago
SB
Channel Marketing Coordinator
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Channel Marketing Coordinator, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Category Manager. This is an entry-level role designed to build…
Added 25 mins ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Ensure files are placed in the correct physical or electronic queue and are easy for the next team member to locate.
Added 25 mins ago
B
Senior Law Clerk
Brookfield
Toronto, ON
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 25 mins ago
TO
Triage Quality Specialist (PT/OT)
The Ottawa Hospital
Ottawa, ON
- Full-time
The role is part of the Operations Team of the Ontario Workers Network (OWN). The Triage Quality Specialist is a key member of the OWN team that is responsible for ensuring quality…
Added 25 mins ago
VA
Captain, CRJ (Domestic)
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (CRJ) will report to the Director, Flight Operations and will be responsible for the safe and efficient operation of our Domestic…
Added 25 mins ago
BA
Senior Law Clerk
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 37 mins ago
SC
Financial Services Representative
Souris Credit Union Limited
Souris, PE
- Full-time
…than just a place to bank - we are a local, community-focused team dedicated to helping our neighbors reach their financial goals. With over $148 million in assets and 3,500 member-owners,…
Added 40 mins ago
Senior Financial Analyst
Rogers Communications
Brampton, ON
Support the financial operations of the business through the preparation and review of month-end journal entries, forecasts, and budgets.
Added 40 mins ago
Manager, Finance
Rogers Communications
Toronto, ON
Provide support to strategic initiatives/projects including decision support on business cases for CEX key areas of business: Customer Care, Billing & Payment, Credit Operations and CEX…
Added 1 hour ago
VA
Domestic Captain, Dash 8-300
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Flight Operations team, the Captain (DASH 8 300) will report to the Director, Flight Operations, and will be responsible for the safe and efficient operation of our…
Added 1 hour ago
BC
Registered Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 1 hour ago
GE
Lead Dispatcher
GFL Environmental Inc.
Coquitlam, BC
- Full-time
Team Leadership: Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team…
Added 2 hours ago
V
Sales Associate PT (Seasonal)
Vessi
Richmond, BC
- Part-time
Our team and community are out in the world spreading kindness, cold plunging, cleaning up coastlines and #makingwaves. With our growing retail presence, more people than ever can…
Added 2 hours ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
…for the provision of end-user computer software and hardware support to all schools and district staff. The incumbent will be an active member of the Information Technology team and will be…
Added 3 hours ago
KS
Temporary Associate
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- Part-time
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Added 3 hours ago
VR
Rental Associate
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Whistler, BC
- Full-time
A Rental Associate team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the…
Added 3 hours ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
· Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 3 hours ago
AG
Ingénieur mécanique lead – Fiabilité et opérations (Industrie hydroélectrique) / Lead Mechanical Engineer - Fleet Reliability and Operations (Hydroelectric industry)
Alstom Grid
Brossard, QC
- Full-time
Within GE Vernova’s Hydro division - specifically the Reliability and Operations Site Support team - the Lead Engineer works on the rehabilitation of hydroelectric turbines and generators,…
Added 3 hours ago
IF
310T or 310J Licensed Diesel Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 3 hours ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 3 hours ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
Other support duties as required to support operations. These could include but are not limited to Service Island support.
Added 4 hours ago
PR
Program Support Partner, Case Costing
Peterborough Regional Health Centre
Peterborough, ON · ON
- Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 4 hours ago
PR
Medical Radiation Technologist, Nuclear Medicine
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 4 hours ago
PR
Pharmacist
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

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Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About the Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply About employer

More about this job

Responsibilities

The Senior Manager, Clinic IT Services leads the end-to-end IT support function, focusing on service quality, responsiveness, and SLA performance across a national network. This role is responsible for transforming IT operations by standardizing tools, processes, and transitioning from an MSP-led model to corporate ownership.

Requirements

Candidates must have a bachelor's degree in IT or a related field and at least 8 years of experience in IT service delivery and team leadership. Strong expertise in ITSM, vendor management, and experience in a multi-site distributed environment are essential for this role.

Skills

IT Service Management
Team Leadership
Service Desk Management
ITIL
Vendor Management
Strategic Planning
Change Management
Project Management
Microsoft 365
Entra ID
Intune
Process Improvement
SLA Management
Budget Management
Stakeholder Management
Automation

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
FreshService
Microsoft 365
Entra ID
Intune
MSP Management
Service Desk
SLA
CSAT
Incident Management
Problem Management
Change Management
PMP
PRINCE2
Prosci
Healthcare IT
Dental Support Organization
Transformation
Automation
Budgeting
Reporting
Infrastructure
Endpoint Management
Identity Management
Operations Management
Leadership
Strategy
Distributed Systems
Continuous Improvement

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