Find work in Canada.

488,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
Reporting to the Senior Project Manager of Streetlighting, the Project Lead is accountable for the delivery of the Street Lighting Agreement and Pedestrian Scale Lighting operations and…
Added 4 mins ago
Director, CX Business Systems
Braze
Toronto, ON
…domain that includes - Expert/Professional Services, Partner Led Delivery, Customer Success, and Customer/Technical Support business functions. This role demands a leader who can lead a…
Added 18 mins ago
AG
Senior Manager, Growth
Adelphi Group
Toronto, ON
- Full-time
Omnicom Media Canada is looking for a Senior Manager, Growth to help bring our most important growth initiatives to life through exceptional project management, coordination and execution.
Added 18 mins ago
OS
Director of Business Development and Membership Services
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
…multidisciplinary team and works collaboratively with the General Manager and fellow…
Added 19 mins ago
C/
Senior Project Manager
CIRO / OCRI
Toronto, ON
- Contract
We are seeking a highly experienced Senior Project Manager to lead the delivery of AI, automation, and enterprise technology initiatives within a dynamic and evolving technology…
Added 34 mins ago
T
KYC Specialist
TD
Toronto, ON
- Full-time
Support project and change delivery within a regulatory-focused environment, ensuring operational, data and control requirements are appropriately understood and addressed.
Added 34 mins ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Shape the future of air navigation services in Canada. Reporting to the Director, ATM and Safety Performance, the Manager, Air Traffic Management (ATM) and Safety Performance Analytics…
Added 49 mins ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
Approximately 3–5 years of relevant experience in digital product management, product ownership, project management, or a related delivery-focused role.
Added 1 hour ago
NH
Senior Project Manager
Niagara Health
St. Catharines, ON
- Temporary
The ePMO team is seeking a highly effective and results-driven Senior Project Manager with deep expertise in project and change management. This individual thrives in fast-paced, evolving…
Added 1 hour ago
SE
Senior Project Manager
Stellarex Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Stellarex Energy is seeking an experienced, highly structured Project Manager to lead the operational execution and baseline delivery of our prototype stellarator facility in the Greater…
Added 1 hour ago
KS
Project Manager
Kumaran Systems
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience supporting enterprise application releases, upgrades, and project delivery
Added 1 hour ago
G
Cost Assurance Specialist/ Cost Manager
Gleeds
Toronto, ON
- Full-time
We are seeking a Cost Assurance Specialist/Cost Manager to support one of our major infrastructure projects in Canada. This role will provide commercial, financial, cost management and cost…
Added 1 hour ago
Partnerships Manager
Infrastructure Ontario
Toronto, ON
The Partnerships Manager works with the Partnerships Team at Infrastructure Ontario to support priority projects and opportunities across IO business lines. You will implement strategies to…
Added 1 hour ago
G
Sales Coordinator
Greatario
Woodstock, ON
- Full-time
Learn the technical and commercial sides of the business. Gain exposure to engineering, estimating, customer relationships, contracting, and project delivery.
Added 1 hour ago
T
Senior Manager, North American Marketing Strategic Initiatives
TD
Toronto, ON
- Full-time
The Senior Manager, North American Marketing Strategic Initiatives will lead complex, high-priority initiatives that advance Marketing’s strategy and operating agenda across Canada and the…
Added 1 hour ago
ÉN
Commercial Manager
Énergie NB Power
Fredericton, NB
- $102,717 to $141,097 USD / year
- Full-time
As part of the Mactaquac Life Achievement Project, the Commercial Manager is responsible for leading and managing the end-to-end commercial functions of the project, ensuring the effective…
Added 1 hour ago
LA
Director of Operations
LISI AEROSPACE NORTH AMERICA
Dorval, QC
- $150,000 to $180,000 CAD / year
- Full-time
Oversees daily operations to ensure the meeting of agreed Company objectives with respect to sales, on-time delivery, EBIT, CAPEX, CIP/LEAP, Inventory Management, Safety, and Quality.
Added 1 hour ago
M
Senior Manager, Signalling
Metrolinx
Canada
- Full-time
Our Project Delivery and Integration team is looking for Senior Manager, Signalling to join the team to lead the delivery of the Lakeshore West Resignalling and ETCS L2 project. You will…
Added 1 hour ago
Cisco Partner Alliance Manager
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Manager will report to the and will be responsible for managing business-to-business relationship with assigned partners and vendors. Individual will manage product…
Added 2 hours ago
Manager Geology
Evolution Mining Limited
Red Lake, ON
The Manager Geology is a new role, responsible for providing strategic leadership and direction to the Geology function at Red Lake Operations, ensuring the safe, efficient, and sustainable…
Added 2 hours ago
M
Engineering Manager, Satellite Mission
MDA
Richmond, BC
- Full-time
Review project assignments and workload regularly to support effective utilization, employee engagement and sustainable delivery.
Added 2 hours ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
Oversight of project documentation, tracking and maintenance of all business requirements throughout project lifecycle.
Added 2 hours ago
AL
Account Manager / Sales Representative
Allweather Landscape
Toronto, ON
- Full-time
We're looking for a confident, people-focused Salesperson / Maintenance Account Manager to grow our landscape maintenance and enhancement division. You'll build relationships with property…
Added 2 hours ago
FH
Hotel Manager
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
As Hotel Manager, you will partner with the General Manager to lead hotel operations, develop our leaders and deliver memorable guest experiences. Your visible leadership, operational…
Added 2 hours ago
A
29954-DTS-071-Project Manager
Amyantek
Winnipeg, MB
- Contract
Job Title: RFR -29954-DTS-071-Project Manager

123Dentist

Senior Manager, Clinic IT Services

Toronto, ON, Canada

$150,000 to $175,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $150,000 to $175,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

Job Title: Senior Manager, Clinic IT Services

Team: Technology Services (Service Desk / Clinic Support)

Reports To: VP, Technology Services

Location: Head Office (Hybrid, remote flexibility); travel to clinics/regions as required

Employment Type: Permanent Full-Time

About 123Dentist

123Dentist is the largest majority Canadian-owned dental support organization, supporting a growing network of 400+ dental practices across the country. As we continue to expand – both organically and through acquisition – our Technology Services team is central to delivering the reliable, consistent, and well-supported technology experience our clinics depend on to care for patients every day.

About the Role

The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for 123Dentist’s clinics across Canada. This is a leadership role charged with establishing the systems, processes, reporting, automation, and service-improvement disciplines needed to drive a step-change in clinic IT support.

Beyond running day-to-day support, this is a transformation mandate: standardizing tools and processes across a large, distributed clinic network, and leading the shift from an MSP-led model toward greater corporate ownership of operations and support. As a member of the Technology & Operations leadership team, you’ll also help shape the future direction of IT, working closely with clinic and regional operations leaders and every layer of the Corporate IT team.

What You’ll Do

Lead the clinic IT support function end-to-end – clinic support, Tier 1 triage/dispatch, and Tier 2 helpdesk – accountable for service quality, responsiveness, and SLA performance across the national clinic network
Line-manage, coach, and develop direct reports, building a high-performing, service-oriented organization with clear career pathways
Establish robust escalation paths, major-incident management, and stakeholder communication for clinic-impacting issues
Establish and mature the systems, processes, and ITSM tooling that underpin clinic support, including queues, workflows, knowledge base, self-service, and automation
Design and deliver meaningful reporting and metrics (ticket volume, response and resolution times, SLA attainment, CSAT) to drive data-led decisions and improvement
Lead problem management and continuous service improvement to remove recurring issues and raise first-contact resolution
Drive a controlled transition toward corporate ownership of clinic IT operations, insourcing capabilities where it improves quality, control, or cost, and manage MSP performance against SLAs and KPIs
Standardize tools, processes, and configurations across clinics to reduce variation and enable the organization to scale
Contribute to and deliver the clinic IT support roadmap aligned to 123Dentist’s growth, and build strong relationships with Clinic Managers, Regional Managers, and VPs of Operations
Manage the function’s budget and resources, and support the standardized onboarding of newly acquired practices into the clinic support model

What You Bring

Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience
8+ years in IT service delivery, service desk, or IT support, including several years leading teams and managing other managers
Proven track record establishing or transforming an IT support function – systems, processes, reporting, automation, and measurable service improvement
Experience in a large, multi-site, distributed environment (healthcare, DSO, retail, or franchise) is strongly preferred
Demonstrated experience managing MSPs / vendors and transitioning services between outsourced and in-house models
Senior people leadership and executive-level stakeholder management, from clinic staff to VPs of Operations
Deep ITSM / service-management expertise (ITIL-aligned), including platform administration (e.g., FreshService), and strong command of support metrics and reporting
Solid working understanding of the Microsoft-centric endpoint, identity, and productivity environment (Microsoft 365, Entra ID, Intune)
ITIL Foundation or higher, and a project or change-management certification (PMP, PRINCE2, or Prosci) is an asset
Strong ownership mindset, data-driven decision-making, and a collaborative, service-first leadership style

Why Join 123Dentist?

Lead a high-impact transformation mandate shaping IT support for clinics across Canada
Sit on the Technology & Operations leadership team, helping shape the future direction of IT
Build and grow a high-performing, multi-tier support organization
Be part of a fast-growing, collaborative national organization

Apply About employer

More about this job

Responsibilities

The Senior Manager, Clinic IT Services leads the end-to-end IT support function, focusing on service quality, responsiveness, and SLA performance across a national network. This role is responsible for transforming IT operations by standardizing tools, processes, and transitioning from an MSP-led model to corporate ownership.

Requirements

Candidates must have a bachelor's degree in IT or a related field and at least 8 years of experience in IT service delivery and team leadership. Strong expertise in ITSM, vendor management, and experience in a multi-site distributed environment are essential for this role.

Skills

IT Service Management
Team Leadership
Service Desk Management
ITIL
Vendor Management
Strategic Planning
Change Management
Project Management
Microsoft 365
Entra ID
Intune
Process Improvement
SLA Management
Budget Management
Stakeholder Management
Automation

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
FreshService
Microsoft 365
Entra ID
Intune
MSP Management
Service Desk
SLA
CSAT
Incident Management
Problem Management
Change Management
PMP
PRINCE2
Prosci
Healthcare IT
Dental Support Organization
Transformation
Automation
Budgeting
Reporting
Infrastructure
Endpoint Management
Identity Management
Operations Management
Leadership
Strategy
Distributed Systems
Continuous Improvement

Report this job