Customer Relations Specialist

Founded in 2005, 21st Century Bearings is a leading distributor of bearings and linear motion with over 35 years of global trade experience. We continue to stock premium bearings in our 12,000 square feet warehouse and a modern office in Mississauga, Ontario. We pride ourselves on exceptional customer service, offering 24/7 support to maintain valuable relationships. Our expanding inventory includes premium brands and specialized items, ensuring quality maintenance for our customers. With expert product knowledge and an extensive network of global suppliers, we provide access to large inventories with quick and simple shipping times.

Visit our website at www.21stcenturybearings.com

Our work environment includes:

• Modern office setting
• Growth opportunities

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relation Specialist. You will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities

• Communicate with customers via phone, email, and chat to assist with inquiries, orders, and concerns

• Provide product information and recommendations to customers

• Create quotes with the help of customer service team

- Upsell products and services to maximize sales opportunities

• Analyze customer feedback and provide suggestions for improvement

• Resolve customer complaints in a professional and timely manner

• Maintain customer records and update information as needed

• Email/Call new prospects introducing company products and services

• Follow up and negotiate with existing customers quotes and inquiries

• Manage sales performance metrics and provide regular reports to the senior management

Qualifications:

• Fluent in English (multilingual skills are a plus)

• Excellent Computer and Microsoft Office skills

• Strong data entry skills with high accuracy

• Excellent customer service skills with the ability to communicate effectively

• 5 years customer relations or related experience is required

• Analytical mindset to identify customer needs and provide appropriate solutions

• Knowledge of phone etiquette and professional communication

• Strong analytical and mathematical skills

• Strong organizational and time management skills

• Proven track record in sales and customer service