Intermediate Application Support Specialist
- Toronto, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Our Toronto-based client is hiring an Intermediate Application Support Specialist for a 13-month onsite contract opportunity.
Must Have
- Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
- Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
- Demonstrated experience with providing support for a digital system or website
- Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to non technical users
- Advanced verbal and written communication skills (in both English and French for Bilingual agents)
- Excellent analytical, problem-solving, and decision-making skills
Nice to Have
- Experience and understanding of the public sector and government's role in providing services to the public
More about this job
Responsibilities
Support end users with IT, website, and digital system issues, using IVR software and digital tools to track inquiries. Report complex application issues to technical teams, help identify solutions, and communicate findings to non-technical users.
Requirements
Candidates must have prior help desk experience, experience supporting digital systems or websites, and familiarity with IVR software and digital inquiry-tracking tools. They must also demonstrate strong communication, analytical, problem-solving, and decision-making skills; bilingual agents must communicate in both English and French.
Skills
- Help Desk Support
- End-User Support
- Interactive Voice Response (IVR) Software
- Digital Inquiry Tracking
- Digital System Support
- Website Support
- IT Troubleshooting
- Issue Reporting
- Application Support
- Technical Team Collaboration
- Verbal Communication
- Written Communication
- Analytical Skills
- Problem-Solving
- Decision-Making
- English and French
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Government & Public Sector
Keywords
- Application Support
- Help Desk
- End-User Support
- Interactive Voice Response (IVR)
- Digital Tools
- Inquiry Tracking
- Digital Systems
- Website Support
- IT Issues
- Technical Team
- Troubleshooting
- Problem-Solving
- Decision-Making
- Analytical Skills
- English
- French
- Public Sector
- Government Services