Account Manager

Company Description 2Web Design Inc., founded in 2004, specializes in creating stylish, functional, and user-focused websites tailored to the needs of modern organizations. The company partners with a broad range of clients, including start-ups, small and medium-sized businesses, enterprises, non-profits, educational institutions, and government organizations. The team focuses on helping clients plan, build, grow, learn, and succeed online by delivering clear, transparent, and high-value web solutions. 2Web Design Inc. aims to empower clients with online platforms they fully understand and own, acting as an extension of their business to fulfill their digital vision.

Role Description This is a full-time, on-site Account Manager role based in Saskatoon, SK. The Account Manager will serve as the primary point of contact for clients, managing relationships, understanding business goals, and translating them into web project requirements. Daily responsibilities include coordinating project timelines, facilitating communication between clients and internal design/development teams, and monitoring project progress to ensure deliverables meet expectations. The role involves preparing proposals and presentations, managing budgets, identifying opportunities for upselling or cross-selling services, and supporting clients throughout the lifecycle of their online initiatives. The Account Manager will also gather feedback, track key account metrics, and contribute to continuous improvement of client service processes.

Qualifications

• Strong client relationship management skills, including communication, negotiation, and conflict resolution abilities.
• Experience in project coordination or account management within web design, digital marketing, or technology services.
• Ability to understand and explain web design, development, and online strategy concepts in clear, client-friendly language.
• Organizational and time-management skills to handle multiple accounts, deadlines, and priorities.
• Comfort with using CRM tools, project management software, and basic office productivity applications.
• Analytical skills to interpret client needs, business objectives, and project performance metrics.
• Collaborative mindset and ability to work closely with designers, developers, and other team members.
• Post-secondary education in business, marketing, communications, or a related field, or equivalent experience.
• Previous experience working with a diverse client base (e.g., SMEs, non-profits, public sector) is an asset.
• Knowledge of digital marketing, website usability, and online customer experience best practices is beneficial.