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360.Agency

Product Support Advisor

  • Montreal, QC, Canada

Full-time

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Job details

Job type
Full-time
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Posting language
English
Posted

Original job description

Do you love technology, solving problems and helping people? At 360.Agency, we build technology and marketing solutions that are shaping the automotive industry: websites, CRM and applications our clients use every day.

As a Bilingual Product Support Advisor, you are our clients’ first point of contact. Your mission: answer their requests, make follow-up calls, find solutions quickly and give them the best experience, from first contact to resolution.

If you’re energetic, curious and enjoy turning a complex problem into a positive customer experience, this role is for you!

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YOUR ROLE

  • Answer client calls, emails and requests quickly, with empathy and professionalism
  • Escalate more complex requests to internal teams and follow up until they’re resolved, both internally and with clients
  • Create and update support tickets and handle the related administrative tasks in our client portal
  • Advise clients on web best practices and help them get the most out of our solutions
  • Take part in team meetings and development sessions

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What We’re Looking For

  • Bilingualism (essential): excellent spoken and written French and English
  • Experience in customer service or technical support
  • Energy and confidence on the phone
  • Strong priority management, even when requests pile up
  • Ability to explain technical concepts in simple terms
  • Quick to learn new technologies
  • Analytical mindset, organization, autonomy and team spirit

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What We Offer

  • 🏡 Hybrid work, the flexibility of remote work and the fun of seeing your team at the office.
  • 📍 Modern offices, in one of Montreal’s most vibrant neighbourhoods, steps away from cafés and restaurants.
  • 🤝 Friendly, passionate colleagues, always ready to collaborate.
  • 🍎 Little extras, fresh fruit, a cereal bar and sparkling drinks at the office.
  • 💡 Room to learn and grow, new tools, new technologies and a fast-moving industry.

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READY TO JOIN THE TEAM?

Sounds like you? Send us your application, we can’t wait to meet you!
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More about this job

Responsibilities

Respond to client calls, emails, and requests, provide advice on web best practices, and create and update support tickets. Escalate complex issues to internal teams and follow up with both clients and colleagues until they are resolved.

Requirements

Excellent spoken and written French and English are essential, along with customer service or technical support experience and confidence communicating by phone. The role also requires strong prioritization, clear explanations of technical concepts, quick learning, analytical thinking, organization, autonomy, and teamwork.

Skills

  • Customer Service
  • Technical Support
  • French-English Bilingual Communication
  • Problem Solving
  • Phone Communication
  • Written Communication
  • Empathy
  • Prioritization
  • Explaining Technical Concepts
  • Technology Learning
  • Analytical Thinking
  • Organization
  • Autonomy
  • Teamwork
  • Follow-Up
  • Ticket Management

Benefits

  • Hybrid Work
  • Modern Offices
  • Collaborative Team
  • Fresh Fruit and Office Snacks
  • Learning and Growth Opportunities

Visa sponsorship

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Categories

  • Customer Service & Support
  • Technology
  • Marketing

Keywords

  • Automotive Industry
  • Technology Solutions
  • Marketing Solutions
  • Websites
  • CRM
  • Applications
  • Client Support
  • Customer Service
  • Technical Support
  • French
  • English
  • Support Tickets
  • Client Portal
  • Web Best Practices
  • Issue Escalation
  • Problem Solving
  • Follow-Up
  • Priority Management
  • Technical Communication
  • Hybrid Work

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