Manager HOPE Program

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

The Manager of HOPE Program oversees all aspects of the HOPE program. Duties include: managing the day-to-day operations (e.g. provision of recreation, community supports, outreach, etc.); leading a diverse staff team; financial management of the program’s budgets; proposal writing; and assistance with funding procurement.

Key Responsibilities

• Delivers on the HOPE program’s overall mission, strategic direction, goals, and operating principles for the HOPE program in accordance with the approved Strategic Plan of 360°kids.
• Develops, directs, and implements approved strategies and plans that will result in the achievement of the program’s goals and objectives.
• Responsible for developing and managing all program delivery, including day-to-day operations, staffing coverage, service coordination, quality assurance, and continuous improvement of all operational components.
• Ensures program services are delivered using youth-centred, trauma-informed, anti-oppressive, culturally responsive, and inclusive practices.
• Collaborates with a broad range of stakeholders in the creation and facilitation of effective partnerships.
• Works to ensure effective communication and integration of all programs at HOPE.
• Upholds licensing standards set by the Ministry of Children, Community and Social Services.
• Manages the program’s established formal relationships, as well as procures new partnerships to support the program.
• Ensures that all program activities comply with internal program plans, organizational policies and procedures, applicable standards, licensing requirements, and laws.
• Reviews, implements, and supports the ongoing improvement of program policies, procedures, and operational practices.
• Promotes a safe work and service environment by supporting health and safety practices, risk mitigation, incident reporting, and appropriate follow-up.
• In the event of a crisis or critical incident, exercises judgment and initiative in managing contact with the Senior Manager of Housing Programs, appropriate Ministries, and other interested parties.
• In conjunction with the Team Lead, participates in intake assessments of potential clients.
• Provides leadership to a diverse staff team, including recruitment and selection, onboarding, training, development, engagement, and retention of program staff to ensure ongoing competent, experienced, and effective delivery of the program.
• Supports the supervision of HOPE Youth Workers, in conjunction with the Team Lead of HOPE.
• Manages for high performance by empowering staff, team building, coaching/mentoring, motivating employees, and addressing performance concerns in a timely and documented manner.
• Conducts regular supervision, performance reviews, attendance management, goal setting, and follow-up with staff in alignment with organizational policies and Human Resources practices.
• Ensures staffing schedules, shift coverage, vacation approvals, and vacancy planning support safe and effective program operations.
• Ensures that appropriate policies and procedures are utilized by program staff and that all staff complete mandatory recording and reporting.
• In consultation with the Senior Manager of Housing Programs and People and Culture, hires and terminates staff for all program positions; recruits and supervises volunteers and students.
• Participates in the 360°kids’ on-call rotation outside of core working hours (evenings, weekends, and holidays) to provide support for staff and program operations in emergency situations.
• Assumes accountability for sound financial management and appropriate controls of the program’s budget.
• Participates with the Senior Manager of Housing Programs in preparing annual operating budgets in accordance with the needs of both the program and 360°kids for submission to the funder and/or the Board of Directors.
• Informs the Senior Manager of Housing Programs of the financial needs to meet program objectives. 
• Responsible for relations with the communities being served by the program and with the general public.
• Provides reports and related information, as required, to the Senior Manager of Housing Programs, COO, CEO, Board of Directors, other designated organizations, and appropriate regulatory agencies. 

Knowledge and Skills Required 

• Leadership skills, including motivation, delegation, coaching/mentoring, empowerment, and the ability to motivate staff.
• Demonstrated extensive knowledge of working with youth, including understanding of the regulatory environment (e.g. CYFSA).
• Excellent communication, facilitation skills, and interpersonal skills, including superior presentation and public speaking skills.
• Experience in developing funding proposals and managing accountability to funders.
• Relationship building and management skills to support relationships with peers, staff, partners, Ministry officials, and other stakeholders.
• Broad knowledge of community resources, including trends and gaps.
• Excellent administrative, organizational, financial, and budgeting skills and experience.
• Demonstrated experience with MS Office with the ability to prepare and write reports/records and maintain same.
• Ability to effectively perform job duties with minimal supervision.
• Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively with demonstrated problem solving ability.
• Bachelor’s or Master’s degree in Social Work or Child/youth related field (e.g. Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
• Minimum of 5 years management experience working in the not-for-profit sector preferred.
• Current First Aid and CPR certification an asset.
• Current Broad Record Check (criminal background check

360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.

We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted. The use of artificial intelligence is not used to screen, assess, or select applicants. All hiring decisions are made by our managers and People & Culture team.

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