Manager of Youth Hub Programs

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

The Manager of Youth Hub Programs oversees the daily operations and implementation of strategic direction at the Richmond Hill Youth Hub including Connections emergency housing, and Home Base Drop-in center. The Manager will foster a safe, empowering and supportive space for both staff, youth and families. Duties include leading a diverse staff team, financial management of the Connections and Home Base budgets, maintaining positive relationships with the funders and partners, developing and maintaining program policies, proposal writing and assistance in funding procurement. This role requires strong leadership, organizational, and communication skills to create a compassionate and responsive environment that promotes inclusions well-being and developing and empowering staff and youth.

Schedule

Monday to Friday, between the hours of 9:00 am to 5:00 pm

Key Responsibilities

• Ensures the successful implementation of the mission, strategic direction, goals, and operating principles for Connections Emergency Housing and the Home Base Drop-In Center, aligning operations and programs with the approved Strategic Plan of 360°kids.
• Effectively manages and supports teams during change initiatives, fostering a culture of resilience and ensuring alignment with organizational goals.
• Champions the advancement of prevention services and plays a key role in optimizing prevention services.
• Collaborates with diverse interested parties (e.g. funders, community partners, local businesses and residents, donors) to create and foster effective partnerships.
• Collaborates with the Management Team to ensure seamless communication and integration of all programs at the Community Hub.
• Serves as the liaison for contractors, vendors, and donors (including   Housing York Inc. staff and security specialists), making decisions on required services and ensuring smooth coordination.
• Ensures that programs and activities adhere to internal plans, relevant standards, and legal requirements.
• In the event of a crisis or critical incident, exercises sound judgment and initiative in managing communication with the Senior Manager of Housing Programs, relevant Ministries, governing bodies, and other key interested parties.
• Develops and implements protocols for addressing challenging situations or disruptive behaviour.
• Oversee regular audits of program operations, services, and documentation to ensure compliance with regulatory and accreditation requirements.
• Oversee the health and safety of clients and staff, ensuring the physical environment is clean, secure, and welcoming.
• Ensures access to essential services such as food, clothing and hygiene.
• While the Team Leads report to Manager of Hub, the Manager leads and manages a diverse staff team by overseeing recruitment, selection, training, coaching, developing and all aspects of performance management, and retention efforts to ensure the program is staffed with skilled, experienced, and effective professionals, thereby supporting the ongoing success and growth of the program.
• Drives high performance by empowering staff, fostering team collaboration, providing coaching and mentorship, and motivating employees to achieve their full potential.
• Manages conflicts between youth or staff, ensuring a safe and respectful environment for everyone involved.
• Collaborates with the Senior Manager to prepare the annual operating budgets, aligning with the program's needs and 360°kids' objectives, for submission to funders and/or the Board of Directors.
• Responsible for effective financial management and ensures proper controls are in place for the program's budget. Manages program budgets, ensuring efficient use of resources while meeting program objectives.
• Keeps informed on policy changes related to homelessness and social services and ensure that the program adapts accordingly.

Education & Skills required

• Bachelor’s or Master’s degree in Social Work or Child/youth related field (e.g., Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or the equivalent combination of education and experience working with youth.
• Minimum of 5 years of leadership experience in a dynamic, multi-disciplinary program setting, including delegation, coaching/mentoring and empowering
• Current First Aid and CPR certification would be an asset.
• Current Broad Record Check is a requirement or would need to be acquired (criminal background check).
• Motivates and inspires team members, igniting passion and fostering a strong sense of purpose and commitment
• Demonstrates flexibility and adaptability in responding to changing and unpredictable environments, ensuring effective solutions to evolving needs.
• Demonstrates extensive knowledge of working with youth, including understanding of the regulatory environment (e.g., CYFSA).
• Demonstrates knowledge of employment legislation, including relevant regulations, policies, and best practices.
• Excellent communication, facilitation skills and interpersonal skills including superior presentation and public speaking skills.
• Demonstrates empathy and a deep understanding of the needs and challenges of the population served, with a strong belief in the principles of dignity and empowerment
• Experience in developing funding proposals and managing accountability to funders.
• Relationship building and management skills, to support relationships with peers, staff, partners and ministry officials and other interested parties.
• Broad knowledge of community resources, including trends and gaps.
• Excellent administrative and organizational skills, finance and budgeting experience.
• Ability to effectively perform job duties with minimum supervision.
• Ability to work as a team member in a dynamic, complex environment and organize time and workload effectively with demonstrated problem-solving ability.

This job posting is for an existing vacancy within our organization.  Apply Today – We Review Applications as they come in!

360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities and individuals with lived experience of homelessness.

We recognize that lived experiences shape the way individuals navigate the workplace, and we are committed to fostering an inclusive and equitable environment. If you are a member of an equity-deserving group and feel comfortable sharing this with us, we welcome you to do so. This information is completely voluntary and will be used solely to help us improve our hiring practices and workplace inclusivity.

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted. The use of artificial intelligence is not used to screen, assess, or select applicants. All hiring decisions are made by our managers and People & Culture team.