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Added 19 mins ago
C
Solutions Designer
Cisco
Toronto, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 19 mins ago
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Solutions Designer
Cisco
Mississauga, ON
- Full-time
Technical Sales Leadership: Partner with Account Executives and cross-functional teams throughout the pre-sales cycle. Serve as the technical lead for discovery, solution design, customer…
Added 34 mins ago
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Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
…offering in Canada. The role acts as a trusted advisor and executive liaison, dedicated to cultivating deep and long term relationships with Workday's most strategic clients. We seek to…
Added 49 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 1 hour ago
Manager, Fire Prevention and Preparedness
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
Added 2 hours ago
J
Partner Development Manager, Ecosystem Partnerships
Jobgether
Canada
- Full-time
Develop account plans, monitor partner health, map executive relationships, strengthen partner advocacy, and address operational, risk, and compliance considerations.
Added 3 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Coquitlam, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 3 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Vancouver, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 3 hours ago
CW
B2B Sales Executive
City Wide Facility Solutions
Burnaby, BC
- $50,000 to $100,000 CAD / year
- Full-time
City Wide Facility Solutions is looking for a motivated and confident B2B Sales Executive to join our Vancouver sales team.
Added 4 hours ago
C
Représentant(e) des ventes bilingue - Solutions de sécurité
Convergint
Laval, QC · CA QC Laval
- Full-time
Added 4 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive – Enterprise Solutions (Security Systems), to join our amazing…
Added 4 hours ago
C
Account Executive - Enterprise Solutions (Security Systems)
Convergint
Brantford, ON · Oldcastle, ON · CA ON Brantford
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Account Executive – Enterprise Solutions (Security Systems), to join our amazing…
Added 4 hours ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Executive - Building Automation Systems to join our amazing culture…
Added 5 hours ago
SF
Commercial Account Manager
Summit Fleet
Leduc, AB
- Full-time
5+ years of successful B2B sales, commercial account management, business development, or strategic sales experience.
Added 5 hours ago
SF
Account Executive - Leasing & Fleet Services
Summit Fleet
Leduc, AB
- Full-time
As an Account Executive - Rental Portfolio, Leasing & Fleet Services, you will be responsible for managing and growing an established portfolio of commercial rental accounts while…
Added 5 hours ago
E
Brand, Marketing and Communications (BMC) - Specialist - Service Lines (3 months contract)
EY
Toronto, ON
- Contract
Support lead generation and pipeline acceleration through targeted campaigns, event follow‑up programs, and account‑based or segment‑specific activations.
Added 5 hours ago
T
Major Account & Marketplace Manager
tentree
Vancouver, BC
- Full-time
5+ Years of Proven Sales Success in Major Account Sales, Wholesale Account Management, or Business Development within lifestyle apparel, outdoor, or consumer goods
Added 5 hours ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
…Network Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 5 hours ago
A
Head of Sales
Anchorbase
Toronto, ON
- Full-time
Build and scale a best-in-class sales development organization and Account Executive program
Added 6 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 8 hours ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.
Added 9 hours ago
C
VP Consulting Services, Banking & Financial Services
CGI
Montreal, QC
- Full-time
…with a major Canadian financial institution. You will combine executive client leadership, business development, technology and business consulting, delivery oversight, P&L accountability…
Added 9 hours ago
A
Senior AI Architect
AltaML
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
You will partner closely with industry vertical leaders, engineering teams, and executive stakeholders.
Added 10 hours ago
AG
Account Executive, Insurance - Toronto
American Global
ON · Ontario
- Full-time
We are seeking a skilled and experienced Account Executive to join our dynamic Insurance team in Toronto, Ontario, Canada (Oakville).
Added 11 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Named-account campaigns: we pick accounts with our sellers, identify the buyer and a credible business problem, and reach them through content, organic LinkedIn, email, the website and…

360insights

Customer Success Program Manager

Whitby, ON, Canada

$57,000 to $80,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $57,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Nov 8, 2026

Original job description

About the role

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

This is an existing vacancy.

What you'll do2

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager will act as the primary client contact to manage program operations, ensure SLA compliance, and drive client satisfaction. They will also lead client meetings, analyze performance metrics, and collaborate with internal teams to support integrations and growth opportunities.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are essential for this role.

Skills

Client Program Management
Customer Success
Client Operations
Data Analysis
Operational Reporting
Escalation Management
Relationship Building
Strategic Planning
SLA Management
Technical Support
Project Coordination
Training Development
Documentation
Stakeholder Management
Root Cause Analysis
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
EBR
Integrations
API
SFTP
SharePoint
Confluence
Data Analysis
Root Cause Analysis
Escalation Management
Stakeholder Management
Training
SOW
Business Requirements
Client Engagement

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