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Added 23 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one - because the steps you take today define your tomorrow.
Added 23 mins ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
● Sales Targets - Achieving growth and hitting sales targets by successfully managing the sales and reservations program.
Added 24 mins ago
Product Marketing Manager (B2C FinTech)
Talencore
Toronto, ON
Our client, a Series B fintech with a team of 70+ members and 100%+ YoY growth, is hiring a Product Marketing Manager in Toronto. They’re building a financial platform that helps U.S. real…
Added 24 mins ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 24 mins ago
Partner Relationship Manager
Property Law Firm CB LLP
Oakville, ON
…strong relationships should ultimately translate into business…
Added 24 mins ago
Partner Relationship Manager
Property Law Firm CB LLP
Calgary, AB
…strong relationships should ultimately translate into business…
Added 39 mins ago
MC
Commercial Analyst
Meridian Credit Union
St. Catharines, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 39 mins ago
MC
Commercial Analyst
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 39 mins ago
MC
Commercial Analyst
Meridian Credit Union
Owen Sound, ON · Barrie, ON
- $52,000 to $75,000 CAD / year
- Full-time
…penetration. A fast-paced and exciting environment in a high growth segment of our business will challenge successful…
Added 39 mins ago
U
Sr Community Developer - For Honor
Ubisoft
Montreal, QC
- Full-time
As a key strategic partner, they will prioritize global business growth opportunities by collaborating with transversal stakeholders as they lead the global community strategy, creating and…
Added 1 hour ago
W
(CAN) Préposé aux caisses libre-service
Walmart
Sainte-Agathe-des-Monts, QC
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.
Added 1 hour ago
SR
Commercial Roofing Project Manager
Supers Recruitment Inc
Vancouver, BC
- $80,000 to $120,000 CAD / year
- Full-time
This is a Commercial Project Manager role with a top BC Roofing Contractor. Despite the name, you will handle both commercial and multi-family roofing projects (no single-family projects).…
Added 1 hour ago
F
School Supervisor
Fitzrovia
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
…recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous…
Added 2 hours ago
G
Social Media Manager
GRADIENT
Montreal, QC
- Full-time
…practical, high-impact training that supports long-term professional growth. Gradient positions itself as a movement shaping the future of barbering and hair architecture, providing a…
Added 2 hours ago
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Temiskaming Shores, ON
- Other
…this is the place. Your success leads to our success, your growth leads to our…
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OR
Wireless Sales Associate - 5878 Saskatoon S
OSL Retail Services Inc
Saskatoon, SK
- Other
Career Growth with Opportunities to Promote from Within
Added 2 hours ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
…& Account Management Representative to help accelerate our growth throughout Manitoba and…
Added 2 hours ago
C&
Senior Immigration Case Manager/Client Experience & Transformation
Caron & Partners LLP
Calgary, AB
- Full-time
Contribute to practice growth and client engagement, including webinars, newsletters, client events, educational content and other market-facing initiatives
Added 3 hours ago
NB
Senior AI Scientist
National Bank of Canada
Montreal, QC
- Full-time
Within the Model Risk Management sector, you are part of a specialized growth team and report to the Senior Manager – AI Model Risk Management. Our team stands out for its combination of…
Added 3 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
We're looking for a driven, technically skilled, and results-oriented Project Manager to join our growing team in Oakville, Ontario. In this role, you will lead the planning, coordination,…
Added 3 hours ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
…and providing sound recommendations that support profitable growth while protecting the Bank's…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
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Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
Current Team: 1 Family Physician + 1.5 MOAs + Office Manager
Added 3 hours ago
W
Maintenance Manager (Manufacturing) - Sudbury, ON.
Wonderbrands
Sudbury, ON
- Other
The Maintenance Manager assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment, execution of…

360insights

Customer Success Program Manager

Whitby, ON, Canada

$57,000 to $80,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $57,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Nov 8, 2026

Original job description

About the role

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

This is an existing vacancy.

What you'll do2

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager will act as the primary client contact to manage program operations, ensure SLA compliance, and drive client satisfaction. They will also lead client meetings, analyze performance metrics, and collaborate with internal teams to support integrations and growth opportunities.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are essential for this role.

Skills

Client Program Management
Customer Success
Client Operations
Data Analysis
Operational Reporting
Escalation Management
Relationship Building
Strategic Planning
SLA Management
Technical Support
Project Coordination
Training Development
Documentation
Stakeholder Management
Root Cause Analysis
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
EBR
Integrations
API
SFTP
SharePoint
Confluence
Data Analysis
Root Cause Analysis
Escalation Management
Stakeholder Management
Training
SOW
Business Requirements
Client Engagement

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