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Added 35 mins ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
…experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with…
Added 3 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Report target-account attendance, held meetings, MQLs, seller response and opportunity progression at 30, 60 and 90 days with the Senior Marketing Manager, Sales and the RevOps lead.
Added 4 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
…real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong…
Added 5 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 6 hours ago
EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Reporting to the Director of Federal Sector, the person in this role provides senior-level customer success and account leadership for complex, high-value Department of National Defence…
Added 6 hours ago
EC
Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 11 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 12 hours ago
Account Manager
Amrize
AB · Calgary, AB
The Accounts Manager is responsible for building and maintaining relationships with the market’s midsized strategic account holders, while also providing pricing, technical sales support,…
Added 18 hours ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
…2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business Development Manager plays a key role in driving revenue growth within the Prince…
Added 20 hours ago
T
Account Manager
TransPerfect
Montreal, QC
- Full-time
Interest in or experience with strategic business development, client services, or account management
Added 21 hours ago
T
Account Manager
TransPerfect
Toronto, ON
- Full-time
Interest in or experience with strategic business development, client services, or account management
Added 1 day ago
XT
Business Development Manager
Xcite Tech
Calgary, AB
- Full-time
This role is focused on growing an established customer base through hands-on device training, increased technology utilization, consumable sales, and strategic account development.
Added 1 day ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
…meeting, with clear follow-up actions documented for ongoing account and opportunity management. All customer activity, actions, and next steps are to be maintained in the CRM system to…
Added 1 day ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
Senior Manager Business Human Resources (BHR) serves as a trusted partner to the business, helping to shape our culture, supporting our business strategies, and delivering the talent and…
Added 1 day ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
We are currently recruiting for a Private Client Account Manager on behalf of a boutique brokerage in the Greater Toronto Area.
Added 1 day ago
NB
Manager Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
Negotiate credit terms and conditions with the Credit Risk Management as needed and confirm the availability of financing for the Commercial Account Manager
Added 1 day ago
A
Therapeutic Specialist – Gynecology & Gastroenterology (BC & SK)
AbbVie
Vancouver, BC
- $93,000 to $143,000 CAD / year
- Full-time
Our Therapeutic Specialists develop robust business/account plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer…
Added 1 day ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Developing and executing Key Account Development strategies for key physicians and centers.
Added 1 day ago
Parts Manager (Heavy Duty)
Velocity Vehicle Group
Surrey, BC
The Parts Manager oversees the daily operations of the Parts ( Heavy Duty ) Department, ensuring budget goals are met, expenses are managed, and customer relationships are maintained. This…
Added 1 day ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to…
Added 1 day ago
CO
Supervisor of Cultural Services
City of Niagara Falls
Niagara Falls, ON
- Full-time
…internally through the Workday Jobs Hub app of your Workday account in order for your application to be processed as an internal…
Added 1 day ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
…retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer…
Added 1 day ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
The District Marketing Manager is responsible for driving critical business initiatives, including the activation of corporate marketing and consumer insights programs; the creation and…
Added 1 day ago
NS
Sr. Account Manager (PR)
North Strategic
Toronto, ON
- Temporary
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 1 day ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Ottawa, ON
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)

360insights

Customer Success Program Manager

Whitby, ON, Canada

$57,000 to $80,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $57,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Nov 8, 2026

Original job description

About the role

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

This is an existing vacancy.

What you'll do2

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager will act as the primary client contact to manage program operations, ensure SLA compliance, and drive client satisfaction. They will also lead client meetings, analyze performance metrics, and collaborate with internal teams to support integrations and growth opportunities.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are essential for this role.

Skills

Client Program Management
Customer Success
Client Operations
Data Analysis
Operational Reporting
Escalation Management
Relationship Building
Strategic Planning
SLA Management
Technical Support
Project Coordination
Training Development
Documentation
Stakeholder Management
Root Cause Analysis
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
EBR
Integrations
API
SFTP
SharePoint
Confluence
Data Analysis
Root Cause Analysis
Escalation Management
Stakeholder Management
Training
SOW
Business Requirements
Client Engagement

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