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Added 19 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Coordinate and monitor vendor and partner deliverables, including commitments associated with contracts and statements of work.
Added 3 mins ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Monitor legislative developments and emerging trends to ensure clients receive proactive and relevant advice.
Added 3 mins ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
…monitored 7 days a week between 9am – 5pm. Should they be unable to monitor this email for 24hrs or more, an out-of-office autoreply should be imposed. An alternate point of contact should…
Added 33 mins ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…execution, and a smooth flow of service. The Server is expected to monitor assigned tables and service areas, maintain cleanliness and organization, and assist fellow team members as…
Added 33 mins ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor and assign seating in a fair and consistent manner.
Added 33 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product and supply levels throughout the shift and proactively replenish items to support uninterrupted beverage service.
Added 33 mins ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product levels and communicate shortages or additional preparation requirements to the Chef or Supervisor.
Added 33 mins ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…execution, and a smooth flow of service. The Server is expected to monitor assigned tables and service areas, maintain cleanliness and organization, and assist fellow team members as…
Added 33 mins ago
GE
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…drains and filters of the sinks and the machines. They must monitor and ensure all chemicals required for cleaning and sanitizing purposes are at the proper level required for the machine…
Added 33 mins ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor guest needs on a continual basis ensuring all requests will be promptly fulfilled
Added 48 mins ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
Monitor program metrics and performance with analysis
Added 48 mins ago
J&
Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Monitor provincial political, legislative, regulatory, reimbursement and health system developments across the assigned region. Share relevant intellig
Added 1 hour ago
Senior Manager, Data Product Management
Scotiabank
Toronto, ON
Develop and monitor key performance indicators (KPIs) for data products, including usage, quality, and business value
Added 1 hour ago
F
School Supervisor
Fitzrovia
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Added 1 hour ago
SD
Supervisor
School District 51 Boundary
Grand Forks, BC
- Full-time
Monitor students inside and outside of school.
Added 1 hour ago
C
Automation Testing | API & UI Testing (US Based Role - TN Visa)
Capgemini
Mississauga, ON
- Full-time
Monitor system health and application performance using observability tools.
Added 1 hour ago
BG
Senior Project Manager (Construction)
BTY Group
Calgary, AB
- Full-time
Monitor change management processes and workflows.
Added 1 hour ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Maintain training records and monitor employee completion of required training.
Added 2 hours ago
M
RQ11861 - Systems Administrator/Operations Support Specialist - Junior
Maarut
Toronto, ON
- Contract
requested changes are implemented, monitor computer workload trends and
Added 2 hours ago
M
RQ11580 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Added 3 hours ago
NB
Senior Data Scientist
National Bank of Canada
Montreal, QC
- Full-time
Monitor technological, mathematical and sector advances in order to improve models, systems and work processes on an ongoing basis.
Added 3 hours ago
NB
Branch Administrator
National Bank of Canada
AB · Edmonton, AB
- Full-time
Closely monitor budgets related to branch activities
Added 3 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Prescribe and monitor psychiatric medications.
Added 3 hours ago
P
Project Manager
Promation
Oakville, ON
- $100,000 to $125,000 CAD / year
- Full-time
Monitor project progress, proactively identify risks, and implement effective solutions.
Added 3 hours ago
NB
Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
Monitor portfolio quality and contribute to annual reviews, risk assessments, and corrective action plans where required.
Added 3 hours ago
AG
Account Executive, Insurance - Toronto
American Global
ON · Ontario
- Full-time
Manage annual book of business and proactively monitor upcoming expirations

360insights

Customer Success Program Manager

Whitby, ON, Canada

$57,000 to $80,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $57,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Nov 8, 2026

Original job description

About the role

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

This is an existing vacancy.

What you'll do2

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager will act as the primary client contact to manage program operations, ensure SLA compliance, and drive client satisfaction. They will also lead client meetings, analyze performance metrics, and collaborate with internal teams to support integrations and growth opportunities.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are essential for this role.

Skills

Client Program Management
Customer Success
Client Operations
Data Analysis
Operational Reporting
Escalation Management
Relationship Building
Strategic Planning
SLA Management
Technical Support
Project Coordination
Training Development
Documentation
Stakeholder Management
Root Cause Analysis
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
EBR
Integrations
API
SFTP
SharePoint
Confluence
Data Analysis
Root Cause Analysis
Escalation Management
Stakeholder Management
Training
SOW
Business Requirements
Client Engagement

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