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Added 33 mins ago
3
Customer Success Program Manager
360insights
Whitby, ON
- $57,000 to $80,000 CAD / year
…partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and…
Added 33 mins ago
J&
Senior Manager Provincial Government Affairs (Ontario and Western Canada)
Johnson & Johnson Innovative Medicine
AB · Toronto, ON · Vancouver, BC
- Full-time
Lead evidence-based policy positions, advocacy strategies, submissions, consultation responses, briefing materials and stakeholder engagement plans.
Added 1 hour ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Translate requirements into clear payload performance parameters and maintain bidirectional traceability throughout the project lifecycle.
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 3 hours ago
A
Senior Dynamics 365 F&O Functional Consultant-RQ00762
Amyantek
Toronto, ON
- Contract
…parameters, troubleshooting, and fit-to-standard decisions, not just project…
Added 3 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 3 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 4 hours ago
E
Gym Sales & Service Coordinator
ECARPETGALLERY
Montreal, QC
- Full-time
We are seeking an organized and proactive Gym Sales & Service Coordinator to manage service operations, coordinate technician schedules, and support gym equipment sales. This role acts as…
Added 4 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 5 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 5 hours ago
PL
Accounting Manager
Pure Life Machinery
St. Catharines, ON
- Full-time
Own job and project costing for fabrication and machine-build jobs: WIP, labour and overhead absorption, cost-to-complete and revenue recognition on long-lead projects.
Added 6 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 7 hours ago
BG
Director of Marketing & Digital Commerce
Barbecues Galore
Burlington, ON
- Full-time
We are looking for a Director of Marketing & Digital Commerce to lead our entire marketing and e-commerce operations. You will own the website and digital content, build our brand, bring…
Added 8 hours ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 10 hours ago
GE
Shipping/Receiving Team Lead - Day Shift
G&W Electric Co.
Brampton, ON
- Full-time
…aspects of inventory management. The Team Leader will train and lead others in receiving, transacting, delivering, and shipping products and components of a basic to advanced complexity.…
Added 11 hours ago
BG
Senior Renewable Energy Technical Advisor
BTY Group
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
BTY is an award-winning professional consultancy firm, providing complete project solutions in infrastructure, real estate and renewable energy asset planning, development, operations, and…
Added 11 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 12 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 16 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
…structure, standardizes finance and procurement processes, and moves project and fixed asset accounting onto Fusion. We need an Oracle functional lead or project manager with an accounting…
Added 16 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
- Contract
…order processes on one platform. We need a D365 functional lead or project manager with an accounting background who has taken D365 (or Dynamics AX) from design through go-live. You will…
Added 16 hours ago
AC
Supply Chain Manager
Aston Carter
Acheson, AB
- $52 to $62 CAD / hour
- Contract
Build and maintain the procurement schedule, track lead times and flag risks to the project team early.
Added 16 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
…structure, standardizes finance and procurement processes, and moves project and fixed asset accounting onto Fusion. We need an Oracle functional lead or project manager with an accounting…
Added 16 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
AB · Edmonton, Alberta
- $90 to $150 CAD / hour
- Contract
…order processes on one platform. We need a D365 functional lead or project manager with an accounting background who has taken D365 (or Dynamics AX) from design through go-live. You will…
Added 17 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 17 hours ago
Application Engineering, Intermediate
Lakeside Controls
Mississauga, ON
…our customers’ process automation challenges, keeping their operations running…

360insights

Customer Success Program Manager

Whitby, ON, Canada

$57,000 to $80,000 CAD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $57,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Nov 8, 2026

Original job description

About the role

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

This is an existing vacancy.

What you'll do2

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager will act as the primary client contact to manage program operations, ensure SLA compliance, and drive client satisfaction. They will also lead client meetings, analyze performance metrics, and collaborate with internal teams to support integrations and growth opportunities.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are essential for this role.

Skills

Client Program Management
Customer Success
Client Operations
Data Analysis
Operational Reporting
Escalation Management
Relationship Building
Strategic Planning
SLA Management
Technical Support
Project Coordination
Training Development
Documentation
Stakeholder Management
Root Cause Analysis
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
EBR
Integrations
API
SFTP
SharePoint
Confluence
Data Analysis
Root Cause Analysis
Escalation Management
Stakeholder Management
Training
SOW
Business Requirements
Client Engagement

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