Find work in Canada.

331,422 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 5 mins ago
Forestry Superintendent
Canfor
Cranbrook, BC
…manufacturing facilities. The Forestry Superintendent will lead a diverse group of forest professionals to prepare seasonal harvest plans consistent with Canfor strategic fiber objectives…
Added 5 mins ago
Shop Mechanic (Off-Road) - Michels Canada
Michels Corporation
Nisku, AB
As a Journeyperson Heavy Equipment Technician (HET) with Michels Canada in Nisku, you’ll take a lead role in keeping our mobile heavy equipment and fleet vehicles running safely and…
Added 5 mins ago
Warehouse Operator
Alberta Newsprint Company
Whitecourt, AB
Full-time
ANCTI is currently recruiting for the role of Warehouse Operator. Reporting to the Lead Warehouse Operator and working on a crew, this position plays a key role in the safe and efficient…
Added 5 mins ago
Server
Boston Pizza
Surrey, BC
$18.25 CAD / hour
Full-time
Servers lead the Guest Experience at the table and ensure our Guests have everything they need from appitizers to desserts. Masters of situational service, they tailor their style to meet…
Added 5 mins ago
Housekeeping Aide
Vancouver Coastal Health
North Vancouver, BC
$25.82 CAD / hour
Temporary
Come work as a Housekeeping Aide with Vancouver Coastal Health (VCH) at Lions Gate Hospital in North Vancouver, BC! Apply now to join the team!
Added 5 mins ago
Project Manager, Technology Systems Implementation (SVH)
Providence Healthcare
Vancouver, BC
Full-time
Demonstrated leadership skills and the ability to lead and inspire staff, and build a team environment that fosters trust and respect.
Added 5 mins ago
Senior Human Resources Manager
Ideal Siding
Burnaby, BC
$55,000 to $60,000 CAD / year
Part-time
We are seeking an experienced and people-focused Senior HR Manager to lead our HR function and support a growing head office team of approximately 40 employees.
Added 5 mins ago
Wellness WHS Specialist
Amazon
AB · Parkland County, Alberta
…and Safety (EHS)! The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best…
Added 5 mins ago
Highway & Bridge Project Manager
AECOM
Calgary, AB
$112,000 to $155,000 CAD / year
Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 5 mins ago
Director, Liquidity Management Solutions
Royal Bank of Canada
Toronto, ON
Full-time
…suite within Canadian Business Deposits & Liquidity Management team. You'll drive commercialization to Commercial and Corporate clients, strengthening RBC's #1 market share position while…
Added 5 mins ago
Project Manager (AI-DLC Program)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a Project Manager to lead the delivery of strategic initiatives across our enterprise DevOps ecosystem. This role is responsible for coordinating complex, cross-functional…
Added 5 mins ago
Lead Project Manager - (AI-DLC)
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a Lead Project Manager to lead the delivery of strategic initiatives across our enterprise DevOps ecosystem. This role is responsible for coordinating complex,…
Added 19 mins ago
Event Security Supervisor
Sports Careers
Toronto, ON
Full-time
This hourly position will lead the Event Day Guard team for all Sporting and Concert events hosted by MLSE. The Supervisor, Event Security will be an integral part of the overall MLSE…
Added 19 mins ago
Grower Accountant I (12-month Contract)
Oppy
Coquitlam, BC
Contract
Escalates any financial discrepancies or disputes to Team Lead, Grower Accounting for investigation and resolution.
Added 19 mins ago
Senior Project Manager
Blackline Safety
Calgary, AB
Full-time
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 19 mins ago
Production Assembler
ABB
Quebec, QC
Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 19 mins ago
Material Handler
Husky Technologies
Bolton, ON
Full-time
…career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the Husky…
Added 19 mins ago
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 19 mins ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 19 mins ago
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 19 mins ago
Senior Campaign Manager, Programmatic
Omnicom Media
Toronto, ON
Full-time
Escalate issues to senior operations lead(s) in a timely manner.
Added 19 mins ago
Utility Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Saskatoon, SK
Full-time
Ability to work safely as part of a team and possess the willingness to learn and progress.
Added 19 mins ago
Chief Regional Officer, Toronto and East Regions
Canadian College of Health Leaders - Northwestern Ontario Chapter
ON · Ontario, Canada
Full-time
Internally, the CRO will work closely with Ontario Health’s senior leadership team to align people, resources, and strategy, building team cohesion, strengthening operational capacity, and…
Added 19 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 19 mins ago
IT Project Manager (Infrastructure / Cybersecurity specialization)
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Saputo is looking for an IT Project Manager (Infrastructure / Cybersecurity specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global team in a…

360insights

Customer Success Program Manager

Whitby, ON, Canada

Pay: $70,000 to $80,000 CAD / year
Experience: 3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

About the role

This is an existing vacancy.

As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations, proactively meet SLAs, and deliver exceptional support. Through strong relationship building, clear communication, and the use of data and industry insights, you will help clients achieve high‑performing programs. This role is well suited to someone with experience in Customer Success, Client Services, or Program Management who enjoys balancing strategy with execution.

What you'll do

Operational Management:

Create and track operational client requests through to resolution

technology requests with technical services/application support teams

client support requests with VIP / client support teams.

Include training and follow up on requests as needed

Oversee program intake processes for new and existing clients.

Deliver regular operational reporting (ad-hoc, automated, and dashboarding).

Monitor program metrics and performance with analysis

Handle marketing requests and provide VIP/client support.

Support implementations, including training and follow-up.

Manage risk and compliance tasks, ensuring all processes are followed.

Client Engagement:

Lead client meetings - regular client meetings and EBRs quarterly or semi-annually as per client requirements.
Develop and maintain regular touchpoints with clients to deliver key performance metrics and operational updates.
Maintain knowledge of current industry trends by collaborating with other internal teams and provide clients with industry best practices.

Advise clients on how to best leverage the 360 technology.

Collaboration:

Participate in discussions regarding integrations, data feeds, APIs, and SFTP sites.

Collaborate with internal teams to champion client programs and advocate for client enhancement requests.

Facilitate regular meetings with internal teams and monthly meetings with Account Managers on potential growth opportunities.

Support the Customer Care team with training and collaboration, maintaining a regular training cadence.

Collaborate with sales for support and reporting on client needs.

Training and Documentation:

Develop, implement, and maintain internal and external training materials and user guides.

Manage handoff documentation and maintain business requirement documentation and SOWs.

Maintain internal client SharePoint folders and internal Confluence pages.

Data Analysis and Reporting:

Track lessons learned throughout programs and provide relevant reporting to stakeholders, including providing supporting data analysis for Executive Business Reviews

Analyze and recommend changes based on lessons learned.

Maintain weekly operational reporting dashboards focused on key health metrics.

Monitor SLAs and review operational reports to proactively address client issues.

Highlight program trends and areas for improvement, presenting findings to client stakeholders throughout the life of the program.

Escalation Management:

Provide operational oversight for client escalations and necessary data.

Collaborate with internal teams on operational data for escalations.

Implement root cause analyses for major escalations, leading resolutions and communicating with stakeholders regularly.

What you'll bring

3–5 years’ experience in Client Program Management, Customer Success, or Client Operations
Experience facilitating client meetings
Strong client service skills and a professional, calm approach
Confidence working with data, dashboards, and operational reporting
Proven ability to manage multiple workstreams and competing priorities
Experience coordinating across teams without formal authority
Strong written and verbal communication skills
Comfortable handling conflict and escalations constructively
Familiarity with ticket or case‑management systems
Ability to work independently in a fast‑paced environment

All our job postings provide starting pay bands for transparency. In addition to base salary we offer bonus, stock options plus a wide range of benefits.

Apply About employer

More about this job

Responsibilities

The Customer Success Program Manager acts as the primary client contact to manage program operations, meet SLAs, and ensure high client satisfaction. They are responsible for leading client meetings, analyzing performance metrics, and collaborating with internal teams to drive program success.

Requirements

Candidates must have 3–5 years of experience in Client Program Management, Customer Success, or Client Operations. Strong skills in data analysis, client service, and managing multiple workstreams are required.

Skills

Client Program Management
Customer Success
Client Operations
Operational Reporting
Data Analysis
Relationship Building
SLA Management
Risk Management
Compliance
Technical Support
Training
Escalation Management
Root Cause Analysis
Project Management
Communication

Benefits

Bonus
Stock Options

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Program Management
Client Services
SLA
Operational Reporting
Dashboarding
Data Analysis
EBR
Integrations
API
SFTP
SharePoint
Confluence
Root Cause Analysis
Escalation Management
Stakeholder Management
Business Requirements
SOW
Client Engagement
Performance Metrics

Report this job