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Added 4 hours ago
HM
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3Si

Field Service Representative - Calgary, Alberta

Canada

Salary Expectation: $60k - $65k CAD per year · Full-time

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Job details

Pay: Salary Expectation: $60k - $65k CAD per year
Job type: Full-time
Experience: Minimum of 2 years of relative experience working in a field service role
Posting language: English
Posted: Nov 10, 2026

Original job description

At 3Si, our mission is to make your world, safer. As a global leader in innovative security technology, we help businesses and law enforcement prevent and respond to crime through field-proven solutions and trusted partnerships. With over 100+ years of combined experience through our merged companies, our expertise drives measurable impact in communities worldwide.

We specialize in GPS tracking, video surveillance, and integrated response technologies that deter theft and accelerate criminal apprehension. Designed for retail, financial institutions, law enforcement, and more, our solutions combine cutting-edge tools with unmatched response capabilities. Through our exclusive DirectToDispatch™ technology, verified crime alerts are sent directly to law enforcement dispatch centers in real time - bypassing traditional third-party monitoring delays - to enable rapid, precise response when it matters most.

At 3Si, meaningful work makes a difference. We’re a purpose-driven team that values innovation, trust, and collaboration. From engineering to sales and support, every role contributes to our mission to protect communities and make the world safer. We offer a hybrid, flexible work culture, competitive benefits, and the chance to grow alongside a team of passionate, dedicated professionals.

Join us - and be part of something that matters. The Field Service Representative is the first line of contact to the end user for all 3Si products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our customers, which includes employees in financial branches, retail stores, third party vendors, and corporate security managers. This role will cover all service-related activities in Alberta and Saskatchewan.

Primary Responsibilities

Successfully interact with 3Si customers, banks and retail personnel.
Install, maintain, service, and upgrade all products in a safe and professional manner.
Provide support for internal Sales and Customer Operations teams.
Respond promptly to service calls while ensuring meeting customer service level agreement requirements.
Manage the territory’s customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
Efficiently manage time, territory, and inventory.
Perform all other duties and responsibilities as directed by the supervisor.

Knowledge, Skills, And Abilities

Strong time management skills
Able to effectively manage inventory
Customer service/support skills a must

Qualifications

Associate degree in Electronics or related field
Minimum of 2 years of relative experience working in a field service role
Experience working with digital CCTV systems: IP cameras, Network Video Recorders, IP networks is a plus
Valid driver’s license and driving record that satisfies 3Si’s safety requirements
Pre-employment background check and drug screening

Additional Comments

The position will be based in Calgary, Alberta
Standard workdays for this role are Monday through Friday
40% of travel which includes both local and overnight
Must be able to climb and work on ladders of various heights.

Salary Expectation: $60k - $65k CAD per year

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More about this job

Responsibilities

Install, maintain, service, and upgrade 3Si products at financial branches, retail stores, and ATMs across Alberta and Saskatchewan. Respond to service calls, train customers, manage territory inventory and time, and support internal Sales and Customer Operations teams.

Requirements

Requires an associate degree in Electronics or a related field, at least two years of relevant field service experience, and a valid driver’s license that meets 3Si safety requirements. Customer service skills and inventory management ability are required; experience with digital CCTV systems, IP cameras, network video recorders, and IP networks is a plus.

Skills

Customer Service
Field Service
Product Installation
Product Maintenance
Product Repair
Customer Training
Time Management
Inventory Management
Territory Management
Digital CCTV Systems
IP Cameras
Network Video Recorders
IP Networks
Driving

Benefits

Competitive Benefits

Visa sponsorship

Not detected in the job text

Keywords

Field Service
Security Technology
GPS Tracking
Video Surveillance
Integrated Response Technologies
DirectToDispatch
Product Installation
Product Maintenance
Product Servicing
Product Upgrades
Customer Training
Customer Support
Service Calls
Service Level Agreements
Inventory Management
Territory Management
Digital CCTV Systems
IP Cameras
Network Video Recorders
IP Networks
Financial Institutions
Retail Stores
ATM Cash Machines
Law Enforcement
Valid Driver’s License
Background Check
Drug Screening

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