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401 Auto

Regional Fixed Operations Manager - Ottawa

Ottawa, ON, Canada
Kanata, ON, K2V 1B9, Canada

Compensation: $90,000-$140,000 per year · Full-time

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Job details

Pay: Compensation: $90,000-$140,000 per year
Job type: Full-time
Experience: Minimum 5 years Progressive Management experience in the automotive industry
Posting language: English
Posted: Nov 3, 2026

Original job description

Now Hiring: Regional Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top-notch service and building relationships along the way as you embrace the perks of traveling to our various locations

Location: Ottawa ON

Compensation: $90,000-$140,000 per year

Your Key Responsibilities :

OEM policy and administration
Thorough understanding of dealership and OEM KPIs
Knowledge and expertise and department absorption and P&L
Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management 
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Understand and maintain warranty platforms
Ordering parts with company and OEM guidelines
Knowledge of parts pricing procedures
Understand and maintain warranty platforms
Establish and maintain good relationships with wholesale customers
Professionally and effectively resolve customer and employee complaints and concerns
Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
 Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
Ensure the highest level of customer satisfaction
 Report any non-compliant issues directly and immediately to the management
 Manage cash and credit/debit receipts per company policy
Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
 Perform physical inventory counts as required which may be required during off business hours
Other duties as assigned

What You Bring to the Table:

12 Grade Diploma or equivalent
Minimum 5 years Progressive Management experience in the automotive industry  
G Driver's license and a clean driver's abstract
Strong understanding of automotive parts 
Excellent communication, interpersonal and time management skills 
Ability to adapt to a changing environment and meet deadlines
Technically savvy
Experience with PBS software is considered an asset
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule and willingness to travel on a regular basis

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Employee perk program
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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More about this job

Responsibilities

The Regional Fixed Operations Manager oversees multiple service and parts departments to ensure profitability, operational efficiency, and high-quality customer service. This role involves managing P&L, implementing OEM policies, and leading teams across various regional locations.

Requirements

Candidates must have at least 5 years of progressive management experience in the automotive industry and a valid G driver's license. Strong knowledge of automotive parts, financial statements, and the ability to travel regularly are essential for this position.

Skills

Automotive management
P&L management
KPI analysis
Customer service
Team leadership
Inventory management
Warranty administration
Strategic planning
Communication
Time management
Problem solving
PBS software
Merchandising
Health and safety compliance
Coaching
Multi-tasking

Benefits

Health and wellness benefit enrollment
Employee referral bonus
Exclusive employee pricing on automotive parts and service
Blackshop discount
Perkopolis employee perk program
On-site parking
Coaching and mentoring

Visa sponsorship

Not detected in the job text

Keywords

Fixed Operations
Automotive Industry
P&L
KPI
OEM
Service Department
Parts Department
Warranty
Inventory Management
PBS Software
Merchandising
Customer Experience
Strategic Planning
Talent Management
Health and Safety
Wholesale
Leadership
Coaching
Reporting
Financial Statements

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