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Added 8 hours ago
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
Full-time
We are looking for an experienced and motivated Shop Service Advisor to lead our service operations and support our technicians in delivering exceptional customer service. This role is…
Added 8 hours ago
Technician
Dilawri Group of Companies
Vancouver, BC
Full-time
…accordance with manufacturer guidelines, dealership policies, and warranty…
Added 8 hours ago
Service Technician
Dilawri Group of Companies
North Vancouver, BC
Full-time
…accordance with manufacturer guidelines, dealership policies, and warranty…
Added 10 hours ago
Technician - Honda Surrey
OpenRoad Auto Group
Surrey, BC
Full-time
Receive repair orders from dispatch tower/Service Advisor and perform work as outlined on repair order with efficiency and accuracy.
Added 11 hours ago
Retail Advisor
Clutch Technologies Inc.
New Westminster, BC
…excellence. As we scale rapidly, we are looking for a Retail Advisor (Field Specialist) to be the face of our company! Since our entire car-buying process is online, you’ll be the first…
Added 14 hours ago
Parts and Service Advisor
401 Auto
Innisfil, ON
Full-time
Now Hiring: Parts & Service Advisor – Be the Link Between Customers and the Shop, Deliver 5-Star Service, and Keep the Wheels Turning Smoothly!
Added 1 day ago
Powersport Sales Service Advisor & Parts Representative
Kerr's Chain Saw Ltd
Bathurst, NB
Full-time
Do you have a passion for powersports and experience as a Service Advisor?
Added 12 days ago
Front Counter Parts Advisor - Sherwood Park Volkswagen
AutoCanada Inc.
Sherwood Park, AB
$50,000 to $60,000 CAD / year
Full-time
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…
Added 4 days ago
Service Advisor
Inland Truck & Equipment
Leduc, AB
Full-time
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with…
Added 3 days ago
Conseiller(ère) technique - Toyota de Boucherville - Technical Advisor - Toyota de Boucherville
Action Grenier Autogroupe
Boucherville, QC
Full-time
Toyota de Boucherville is currently looking for a Technical Advisor to join its dynamic team!
Added 4 days ago
Product Advisor - The BMW Store
OpenRoad Auto Group
Vancouver, BC
Full-time
Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
Added 3 days ago
Financial Analyst
Minto
Ottawa, ON
Full-time
…and servicing through construction, closings and the end of warranty, and you will be a trusted advisor to the functional teams making the decisions that shape our…
Added 3 days ago
Licensed Automotive Technician/ 3rd Year Apprentice
Dilawri Group of Companies
Brampton, ON
Full-time
Qualify all vehicles for warranty coverage prior to performing warranty repairs.
Added 3 days ago
Licensed Technician
Dilawri Group of Companies
Richmond, BC
Full-time
…accordance with manufacturer guidelines, dealership policies, and warranty…
Added 3 days ago
Service Advisor Lead - Surrey BC
Velocity Vehicle Group
Surrey, BC
As a Service Advisor Lead, you will support the day-to-day operation of the service department by overseeing repair order management, coordinating workflow, maintaining customer…
Added 4 days ago
Service Advisor
401 Auto
Kitchener, ON
Full-time
Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!
Added 3 days ago
Service Advisor
INLAND KENWORTH US INC
Leduc, AB
Full-time
We are looking for a Service Advisor for our Leduc location. The Service Advisor is responsible for opening and closing work orders, scheduling work and greeting and interacting with…
Added 4 days ago
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively, ON
Full-time
Support to warranty investigations from a technical advisor position
Added 5 days ago
Client Relationship Specialist
HUB International
St. Albert, AB · Langley (District), BC
Full-time
…home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes…
Added 4 days ago
APPRENTICE TECHNICIAN
Drive Auto Group
Ajax, ON
Full-time
Perform work on vehicles under warranty, as assigned, and comply with warranty policies.
Added 5 days ago
Contracts Advisor
Suncor Energy
Calgary, AB
Full-time
Manage project contract planning, contract strategy development, sourcing and negotiation activities through to contract formation and approval and claims / warranty management activities
Added 4 days ago
Service Advisor (Yorkton)
AgWest Ltd.
Yorkton, SK
Full-time
This role combines Service Advisor, administrative, warranty, and parts support responsibilities, providing support to both the Yorkton and Weyburn locations. The successful candidate will…
Added 4 days ago
Parts Advisor - Crosstown Chrysler Dodge Jeep Ram
AutoCanada Inc.
Edmonton, AB
$18 to $24 CAD / hour
Full-time
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…
Added 4 days ago
Field Service & Technical Advising Specialist
Wabtec
Concord, ON
Full-time
Added 4 days ago
Parts Advisor - Grande Prairie Hyundai
AutoCanada Inc.
Grande Prairie, AB
$20 to $26 CAD / hour
Full-time
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will…

401 Auto

Service Advisor

Kitchener, ON, N2C 1L5, Canada

Pay: Compensation: $55,000-$75,000 per year
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

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Original job description

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

Location: Kitchener ON

Compensation: $55,000-$75,000 per year

What You Will Be Doing:

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned

What You Bring to the Table:

Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [email protected]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, managing the service experience from check-in to pick-up. Responsibilities include conducting vehicle inspections, preparing repair orders, and maintaining clear communication regarding estimates and service timelines.

Requirements

Candidates must have at least 1-2 years of experience in a customer service role and possess a valid G driver's license. Strong organizational skills and the ability to work flexible hours, including Saturdays, are required.

Skills

Customer service
Vehicle inspection
Repair order preparation
Warranty verification
Cost estimation
Communication
Organization
Technical knowledge
Data entry
Problem solving

Benefits

Health and wellness benefit enrollment
Employee referral bonus
Employee pricing on automotive parts and service
Discount at the Blackshop
Perkopolis enrollment
On-site parking
Coaching and mentoring
Career path planning

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Customer Service
Dealership
Repair Orders
Warranty
Vehicle Maintenance
Inspections
Estimates
Service Department
G Drivers License
Automotive Parts
Service Hub
Client Relations

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