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401 Auto

Service Advisor - Barrie Kia

Barrie, ON, L4N 6L2, Canada

Compensation: $55,000-$75,000 per year · Full-time

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Job details

Pay: Compensation: $55,000-$75,000 per year
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

Location: 52 King St, Barrie ON (Kia)

Compensation: $55,000-$75,000 per year

What You Will Be Doing:

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned

What You Bring to the Table:

Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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More about this job

Responsibilities

Assess customers’ vehicle service needs by listening to symptoms, inspecting vehicles, reviewing maintenance records, and verifying warranty coverage. Prepare estimates and repair orders, obtain customer approvals, explain service timelines, address questions, coordinate transportation when needed, and maintain accurate records.

Requirements

Candidates should have excellent customer service skills and at least one to two years of experience in a customer service role; automotive experience is an asset. A valid G driver's license and availability to work flexible hours, including Saturdays, are required.

Skills

Customer Service
Communication
Active Listening
Organization
Vehicle Inspection
Test Driving
Warranty Verification
Service Contract Knowledge
Cost Estimation
Repair Order Preparation
Recordkeeping
Problem Solving
Automotive Service Knowledge
Valid G Driver's License
Flexible Scheduling

Benefits

Health and Wellness Benefits
Employee Referral Bonus
Employee Discounts on Automotive Parts and Service
Blackshop Discount
Perkopolis Enrollment
On-Site Parking
Coaching, Mentoring, and Training
Career Development and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive Service
Customer Service
Vehicle Inspection
Test Drives
Vehicle Maintenance Records
Service Schedules
Warranty Coverage
Service Contracts
Cost Estimates
Labour Costs
Deductibles
Repair Orders
Service Database
Customer Approvals
Vehicle Return Timelines
Towing
Temporary Transportation
Recordkeeping
Manufacturer Publications
Kia
G Driver's License
Saturday Availability

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