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Added 6 mins ago
Co-op Winter 2027 - Systems Integration, Verification, and Validation - 8-12 months
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401 Auto

Service Advisor - Cambridge Kia

Cambridge, ON, N3H 5R9, Canada

Pay: Compensation: $55,000-$75,000 per year
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Now Hiring: Customer-Focused Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit!

Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience!

We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.

Location: 2180 Eagle St N, Cambridge ON (Kia)

Compensation: $55,000-$75,000 per year

What You Will Be Doing:

Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
Maintain accurate records by recording problems and corrective actions planned
Update job knowledge by participating in educational opportunities; reading manufacturers' publications
Other duties as assigned

What You Bring to the Table:

Excellent customer service skills
Minimum 1 - 2 years in a customer service role
Auto experience considered an asset
Valid G Drivers License
Able to work flexible hours within our business hours including Saturdays

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

Apply About employer

More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, managing the service experience from check-in to vehicle pick-up. Responsibilities include conducting vehicle inspections, preparing repair orders, providing accurate cost estimates, and maintaining clear communication regarding vehicle status.

Requirements

Candidates must have at least 1-2 years of experience in a customer service role and possess a valid G driver's license. Previous automotive industry experience is considered an asset for this position.

Skills

Customer service
Automotive service knowledge
Repair order preparation
Estimating
Warranty verification
Communication
Organization
Vehicle inspection
Problem solving
Data entry

Benefits

Health and wellness benefit enrollment
Employee referral bonus
Exclusive employee pricing on automotive parts and service
Discount at the Blackshop
Perkopolis enrollment
On-site parking
Personalized coaching and mentoring

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Automotive
Customer Service
Repair Orders
Warranty
Vehicle Maintenance
Estimates
Dealership
Inspection
Client Relations
401 Group of Companies
Kia
Service Department
Automotive Parts
Service Scheduling

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