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Added 7 mins ago
F
Webber - Project Manager - Infrastructure Management
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Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Organize, direct, manage and coordinate the project team members to build teamwork and ensure high performance. Provides leadership and pro-active management and direction for a cohesive…
Added 7 mins ago
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- Full-time
The Senior Manager, Real Estate and Customer Experience leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX…
Added 7 mins ago
WG
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- Full-time
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Added 7 mins ago
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Customer Experience Associate
TD
Yorkton, SK
- Part-time
…help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring…
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T
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…help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of…
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- Full-time
Reporting to the Manager, Canadian Commercial Banking, Governance & Control, the Senior Governance & Control Analyst plays a key role in supporting the Commercial Banking control…
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Personal Banking Associate
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- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
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- Part-time
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Personal Banking Associate
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- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 7 mins ago
T
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- Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 7 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
$149,500 - $177,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 7 mins ago
M
Workday Solutions Delivery Manager
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Mississauga, ON
- Full-time
The Workday Solutions Delivery Manager is accountable end to end for Workday solution delivery, resource management, and operational performance within the HCM Technology portfolio. The…
Added 7 mins ago
M
HR Technology Solutions Manager
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Mississauga, ON
- Full-time
We are looking for a smart, curious, and technically grounded HR Technology Solutions Manager to own and evolve technology solutions supporting several of our HR functions, including Talent…
Added 7 mins ago
C
Strategic Partnerships Manager Co-op
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Toronto, ON
- Full-time
…offerings and create better experiences for our clients. As a Manager, Cards Partnerships, you'll support the development and execution of partnership strategies that drive client…
Added 22 mins ago
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Manager, Digital Health Rural & North
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SK · SK, Canada
- Full-time
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Added 22 mins ago
Senior Energy Engineer
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Added 22 mins ago
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…wholesaling team alongside a District Vice President and a Business Development Manager. Your mission? Help drive sales growth and build strong advisor…
Added 22 mins ago
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Added 22 mins ago
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Gestionnaire de comptes en approvisionnement / Account Manager Procurement
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…les méthodes de travail normalisées, les indicateurs clés de performance (KPI) et les pratiques…
Added 22 mins ago
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- Full-time
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Added 22 mins ago
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Category Manager, Raw Materials
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Added 23 mins ago
IS
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Calgary, AB
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Reporting to the Manager/Senior Manager, SCM Operations Category Management, the Contract SCM Analyst is responsible for managing assigned category portfolios and related work throughout…
Added 23 mins ago
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Manager Facilities Analysis and Technical Services
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- Full-time
A degree or diploma from a university or college program in a business or technical field is required, with a facilities-specific degree, certification, or related technical designation…
Added 23 mins ago
EP
Operations & Administrative Associate
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- $50,000 to $59,000 CAD / year
- Full-time
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Added 23 mins ago
SS
Accounting Manager
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Lead and develop the accounting team, and monitor the company's overall financial performance

401 Auto

Service Manager

Windsor, ON, N9K 0B6, Canada

Compensation: $70,000 - $100,000 per year · Full-time

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Job details

Pay: Compensation: $70,000 - $100,000 per year
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!

We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations - managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

Location: Windsor ON

Compensation: $70,000 - $100,000 per year

What You Will Be Doing:

Responsible for-profit management - must examine department financial statements,
including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective
training, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properly
staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply,
minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with OEM policies and procedures such as to maintain accurate
warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business
hours
• Other duties as assigned by Management & Executive Team

What You Bring to the Table:

12 Grade Diploma or GED  
Minimum 5 years experience in the automotive service industry 
Minimum of 3 years of management experience in the automotive industry  
Excellent communication, interpersonal and time management skills 
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills 
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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More about this job

Responsibilities

The Service Manager is responsible for overseeing daily operations, managing technicians and advisors, and ensuring the profitability of the service department. They must also maintain high customer satisfaction levels and ensure compliance with all company and OEM policies.

Requirements

Candidates must have a minimum of 5 years of experience in the automotive service industry, including at least 3 years in a management role. A high school diploma or GED is required, and strong leadership, communication, and computer skills are essential.

Skills

Profit management
Team leadership
Customer service
Automotive service industry knowledge
Parts inventory management
Warranty platform management
Financial statement analysis
Conflict resolution
Staff supervision
Time management
Communication skills
Computer skills
Strategic planning
Inventory turnover management
Health and safety compliance

Benefits

Health and wellness benefits
Employee referral bonus
Exclusive employee pricing on automotive parts and service
Discount at the Blackshop
Perkopolis enrollment
On-site parking
Personalized coaching and mentoring

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Automotive
Profit Management
Team Management
Customer Experience
Parts Inventory
Warranty
OEM
Reynolds System
Financial Statements
Leadership
Coaching
Talent Management
Health and Safety
Wholesale
Merchandising
Inventory Control
Automotive Technician
Strategy
Operations

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