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Added 21 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
…Canada) to join our PCS (Protection, Control and Solutions) team. This position can either be based at our Burlington, ON or Calgary, AB facility and offers benefits from day…
Added 36 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
A well-established global manufacturer is seeking a CNC Machine Operator to join its growing team in Blenheim, Ontario. This is an excellent opportunity for a machinist who enjoys working…
Added 2 hours ago
Senior Architectural Contract Construction Administrator (Prince George, BC)
DIALOG
Vancouver, BC
…leader who can represent DIALOG within an integrated project team while protecting design quality, managing architectural construction-phase responsibilities and supporting Best For Project…
Added 2 hours ago
DG
Red Seal Technician
Dilawri Group of Companies
Vancouver, BC
- Full-time
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity,…
Added 2 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 2 hours ago
KA
Senior Contract Administrator
Kasian Architecture Interior Design and Planning
Victoria, BC
- Full-time
…and improve everyday life. With offices across Canada and a team of 250+ talented professionals, we bring together diverse expertise to deliver thoughtful and innovative design solutions…
Added 2 hours ago
MM
Senior DfMA Designer
Mercer Mass Timber
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
…VDC/Engineering group, reporting directly to the Fabrication Design Lead. The role carries complex mass timber assemblies from 3D modeling through shop drawing review, bringing production…
Added 2 hours ago
MEP Technical Manager - Scarborough Subway Extension (STC)
Aecon
Toronto, ON · Scarborough, ON
Lead daily MEP engineering support to site teams, coordinating timely RFIs, shop drawing reviews, design clarifications, field issue resolution, and close-out of design-related…
Added 3 hours ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
Work Location: This position requires employees to work from the office/shop 100% of the time during scheduled work hours. Remote or hybrid work arrangements are not available.
Added 3 hours ago
GD
Manufacturing Engineering, Assembly
General Dynamics Land Systems–Canada
London, ON
- Full-time
Work closely with Production staff and transfer shop ideas/knowledge to Engineering
Added 3 hours ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
…the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and…
Added 3 hours ago
BG
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Oro, ON
- Full-time
Assist in assigning jobs and work areas to shop staff based on skills and workload to maximize team productivity.
Added 3 hours ago
BG
Foreman - Fabrication
Brandt Group of Companies
Saskatoon, SK
- Full-time
The Fabrication Foreman leads and supports the production crew, ensuring welders, fitters, and lead hands work efficiently and safely. This role assigns and prioritizes tasks, monitors…
Added 3 hours ago
CL
Key Holder / Senior Beauty Sales Consultant
Chatters Limited Partnership
Saskatoon, SK
- Full-time
Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team…
Added 3 hours ago
TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…in 2026, has an exciting opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews…
Added 3 hours ago
TU
Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
…in 2026, has an exciting opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews…
Added 3 hours ago
TU
Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
…in 2026, has an exciting opportunity in our Traffic Control team. As a Lane Closure Technician (LCT), you play an essential role in supporting the safety of your fellow roadworkers, crews…
Added 3 hours ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Halifax, NS
- Full-time
…the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and…
Added 3 hours ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
A well-established global manufacturer is seeking a CNC Machine Operator to join its growing team in Blenheim, Ontario. This is an excellent opportunity for a machinist who enjoys working…
Added 3 hours ago
U
Automotive Mechanic
UPS
Montreal, QC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 hours ago
U
Automotive Mechanic
UPS
Montreal, QC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 hours ago
M
Department Manager, Member Experience
MEC
North Vancouver, BC
- $48,100 to $60,200 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…
Added 3 hours ago
E
Purchasing Lead
EllisDon
Fort Saskatchewan, AB
- Full-time
They value diversity and inclusion, understanding that different perspectives lead to innovation. We are committed to sustainable and equitable relationships with Indigenous communities,…
Added 4 hours ago
D
Branch Manager
Dexter
Regina, SK
- Full-time
Our Regina branch is built around parts and service for trucks and trailers. As Branch Manager, you’ll lead the branch end to end: parts sales, the service shop, customer service, the…
Added 4 hours ago
Sales Manager
Talent Acquisition/Human Resources, The Aaron's Family of Companies
Red Deer, AB
…accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively…

401 Auto

Service Manager

Windsor, ON, N9K 0B6, Canada

Compensation: $70,000 - $100,000 per year · Full-time

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Job details

Pay: Compensation: $70,000 - $100,000 per year
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!

We’re looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations - managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

Location: Windsor ON

Compensation: $70,000 - $100,000 per year

What You Will Be Doing:

Responsible for-profit management - must examine department financial statements,
including expenses and revenue, to ensure the department's profitability
Develop and maintain a culture that values excellent customer service through effective
training, supervision, coaching and talent management of a champion winning team
• Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
• Develop and implement a long-term strategy and action plan to attract and retain customers
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Understand and maintain OEM & Aftersales warranty platforms and process
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the department is properly
staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply,
minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with OEM policies and procedures such as to maintain accurate
warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction
• Report any non-compliant issues directly and immediately to the management
• Manage cash and credit/debit receipts per company policy
• Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business
hours
• Other duties as assigned by Management & Executive Team

What You Bring to the Table:

12 Grade Diploma or GED  
Minimum 5 years experience in the automotive service industry 
Minimum of 3 years of management experience in the automotive industry  
Excellent communication, interpersonal and time management skills 
Ability to adapt to a changing environment and meet deadlines
Strong computer & leadership skills 
Automotive Technician’s License is an asset
Good communication skills and attention to detail
Must have the ability to multi-task and work under pressure
Must be willing to be flexible with work schedule

So why work for us?

The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.
Health & wellness benefit enrollment opportunities
Employee referral bonus opportunities
Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
Perkopolis Enrollment
On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or careers@401auto.ca

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

Apply About employer

More about this job

Responsibilities

The Service Manager is responsible for overseeing daily operations, managing technicians and advisors, and ensuring the profitability of the service department. They must also maintain high customer satisfaction levels and ensure compliance with all company and OEM policies.

Requirements

Candidates must have a minimum of 5 years of experience in the automotive service industry, including at least 3 years in a management role. A high school diploma or GED is required, and strong leadership, communication, and computer skills are essential.

Skills

Profit management
Team leadership
Customer service
Automotive service industry knowledge
Parts inventory management
Warranty platform management
Financial statement analysis
Conflict resolution
Staff supervision
Time management
Communication skills
Computer skills
Strategic planning
Inventory turnover management
Health and safety compliance

Benefits

Health and wellness benefits
Employee referral bonus
Exclusive employee pricing on automotive parts and service
Discount at the Blackshop
Perkopolis enrollment
On-site parking
Personalized coaching and mentoring

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Automotive
Profit Management
Team Management
Customer Experience
Parts Inventory
Warranty
OEM
Reynolds System
Financial Statements
Leadership
Coaching
Talent Management
Health and Safety
Wholesale
Merchandising
Inventory Control
Automotive Technician
Strategy
Operations

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