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Added 9 mins ago
SC
barista - Store# 04640, HWY 97 @ LEATHEAD
Starbucks Coffee Company
Kelowna, BC
- Full-time
Added 23 mins ago
T
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TD
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- Full-time
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SM
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Completion of a Basic Cardiac Life Support (BCLS) program.
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Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
SD
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- Part-time
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SM
Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 1 hour ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates proficiency in written and verbal communications skills including excellent telephone etiquette.
Added 2 hours ago
UO
Lead Coordinator, Academic Affairs
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Prepare analyses, reports, documentation, and communications to support decision-making, monitor decisions and deliverables, and contribute to the continuous improvement of processes.
Added 2 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
…for Fidus clients in aerospace and defence, space, medtech, communications, automotive, and industrial applications. This is a senior, client-facing role that combines hands-on mechanical…
Added 2 hours ago
CO
Coordinator, Marketing (Performing Arts)
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Brampton, ON
- Full-time
…ongoing research to inform decision-making within the Strategic Communications division. The efforts will help drive engagement, enhance brand visibility, and support the city's broader…
Added 2 hours ago
Senior Manager Real Estate, Project Delivery
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Markham, ON
…experience, helping create productive, modern environments that support Hydro One's operational and talent…
Added 2 hours ago
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Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
…for Fidus clients in aerospace and defence, space, medtech, communications, automotive, and industrial applications. This is a senior, client-facing role that combines hands-on mechanical…
Added 2 hours ago
TV Traffic Coordinator
Rogers Communications
Toronto, ON
Company matching contributions to charities you support.
Added 2 hours ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…day-to-day administration, including meeting coordination, communications, documentation management, operational follow-up, and occasional support for reports, presentations, events, and…
Added 2 hours ago
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Project Manager
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Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 2 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
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Added 3 hours ago
Information Writer
Department of Education and Early Childhood Learning
Winnipeg, MB
The Bilingual Publications Editor is responsible for providing specialized editorial and publication expertise to support the development of high-quality English and French departmental…
Added 3 hours ago
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Added 4 hours ago
SC
barista - Store# 18873, STRATHMORE
Starbucks Coffee Company
Strathmore, AB
- Full-time
Added 4 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Read and action store communications on in-store web
Added 5 hours ago
SC
barista - Store# 17310, BANKVIEW
Starbucks Coffee Company
Calgary, AB
- Full-time
Added 5 hours ago
SC
barista - Store# 17203, 1341 MAIN ST W
Starbucks Coffee Company
Hamilton, ON
- Full-time
Added 5 hours ago
SC
barista - Store# 83749, YELLOWHEAD HWY & SHUSWAP ROAD
Starbucks Coffee Company
Kamloops, BC
- Full-time
Added 5 hours ago
SC
barista - Store# 77900, HWY #1 & AGASSIZ HWY
Starbucks Coffee Company
Vancouver, BC
- Full-time

7259b73c-68ed-4ba6-bf41-9557fa90640b

Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Burnaby, BC.

PAY RANGE

The salary range for this position is between $100,000 - $120,000, plus bonus based on experience

YOUR RESPONSIBILITIES

Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
Ensures the safety of all employees by:
Maintains the company’s service vehicles by:
- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities:

Supervises the Service Advisors and Equipment and Truck Technicians
Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.

WHAT WE LOOK FOR

High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver’s License and Passport with the ability to travel within Canada and US as needed for business meetings

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

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More about this job

Responsibilities

The Service Manager is responsible for overseeing the service department's daily operations, including staff management, customer retention, and financial performance. They ensure high-quality repairs, maintain service records, and foster a productive, safe work environment.

Requirements

Candidates must have at least three years of related experience and a high school diploma, with a preference for post-secondary or trade certification. Strong leadership, financial analysis skills, and technical knowledge of heavy-duty equipment are essential.

Skills

Service management
Leadership
Customer relations
Financial reporting
Budgeting
Heavy duty truck technical knowledge
Staff training
Performance monitoring
Inventory management
Warranty processing
Teamwork
Communication
Business ethics
Conflict resolution
Safety compliance

Benefits

Extended Medical
Vision Care
Dental
Prescription Benefits
RRSP with employer matching program
Long Term Disability
Short Term Disability
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Dealership
Heavy Duty Truck
Equipment Maintenance
Budgeting
Financial Reports
Customer Retention
Warranty
Staff Supervision
Productivity Tracking
Safety Compliance
Repair Orders
Technical Knowledge
Leadership
Inventory Management
Payroll Records
Customer Service
Operations Management

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