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Added 12 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Operational management: Takes a leadership role in the area of user trends, technical trends, and Web metrics to improve the University’s Web presence. Take responsibility for any serious…
Added 26 mins ago
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Lead Manager, Strategic Partnerships (Seoul-based)
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Toronto, ON
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 26 mins ago
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Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 26 mins ago
TU
Front Counter Supervisor / Night Audit (Full Time Regular)
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Expected to work with minimal supervision on routine tasks or minor guest problems and to consult with Front Desk Manager on any extraordinary problems, technical difficulties or policy…
Added 26 mins ago
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Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
Translate client needs into precise technical requirements and engineering solutions for projects varying in complexity.
Added 26 mins ago
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- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 26 mins ago
Public Health Nurse (Infectious Diseases)
Region of Waterloo
Cambridge, ON · Kitchener, ON · Waterloo, ON
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Pharmacist
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Pharmacy.
Added 26 mins ago
Accountant
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Manager, Financial Planning and Program Support.
Added 26 mins ago
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Health Sciences North
ON · Sudbury, ON
Under the general direction of the Manager, Financial Planning and Program Support.
Added 26 mins ago
Pharmacist
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Pharmacy.
Added 42 mins ago
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ATCO
Calgary, AB
- Full-time
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Added 56 mins ago
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Brandt Group of Companies
Laval, QC
- Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Added 1 hour ago
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Vancouver, BC
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Reports To: Manager, Audio/Lighting/Interconnect
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- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 1 hour ago
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Reporting to the Clinical Manager the successful applicant will be responsible for comprehensive nursing care in the surgical program and must meet the following criteria:
Added 1 hour ago
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Product Manager (Bangkok-based)
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Toronto, ON
- Full-time
…are perfectly tailored to our travelers. As our next Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and…
Added 1 hour ago
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Calgary, AB
- Full-time
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Calgary, AB · Edmonton, AB
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As ATB’s next Technical Operations Analyst (TOC), you will utilize your education, experience, and information technology skills to support our Client Technology Enablement Operations team.…
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…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
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Added 3 hours ago
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We are seeking an accomplished and highly effective Senior Project Manager to oversee the planning, execution, and closure of large, complex capital projects across our operations. Based in…
Added 3 hours ago
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Project Manager II
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Vancouver, BC
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Job related technical knowledge necessary to complete the job
Added 3 hours ago
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FY27 Intern - Camera Design Engineering Internship - Canada (12 or 16 months)
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7259b73c-68ed-4ba6-bf41-9557fa90640b

Service Manager

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

ALL IN ON A REWARDING CAREER AT INLAND

Join us at Inland Truck & Equipment and go ALL IN on a career that has it all.

THE OPPORTUNITY

The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. This position also ensures that the daily inventory of technicians’ time is consistently sold to service customers.

This position is located at our sales and service dealership in Burnaby, BC.

PAY RANGE

The salary range for this position is between $100,000 - $120,000, plus bonus based on experience

YOUR RESPONSIBILITIES

Forecasts goals and objectives for the department and strives to meet them.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Prepares and administers an annual operating budget for the service department.
Maintains open communications and good relationships with other department personnel - Parts, Body Shop, Sales, Administration, and Credit. Strives for harmony and teamwork within the department and with all other departments.
Maintains reporting systems required by general management
Reviews and initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience and handles any customer issues promptly
Ensures the safety of all employees by:
Maintains the company’s service vehicles by:
- Ensuring that the vehicles are in good, safe running order
- Ensuring that regular maintenance service is performed on the vehicles and that maintenance records are kept.

Supervisory Responsibilities:

Supervises the Service Advisors and Equipment and Truck Technicians
Hiring, training, motivating and monitoring the performance of all service department staff
Ensuring every employee has a thorough understanding of his or her duties and responsibilities;
Monitoring service department employees' daily productivity reports and corresponding payroll records.

WHAT WE LOOK FOR

High school diploma or general education degree (GED) essential
Post-secondary diploma or trades certification in a related field preferred
Heavy duty truck/equipment technical knowledge
Three years related experience and/or training
Ability to read, analyze and interpret financial reports
Strong leadership skills
Excellent customer relations skills
Strong business ethics with a professional approach at all times
Functions well with large volume and fast-paced work environment
Valid Driver’s License and Passport with the ability to travel within Canada and US as needed for business meetings

CANADA BENEFITS PACKAGE

Our employees receive a generous benefits package including:

Extended Medical (including Vision)
Dental
Prescription benefits
RRSP with employer matching program
Long Term and Short Term Disability
Life Insurance and Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Are you ready to go ALL IN on a career at Inland? We invite you to apply today!

ABOUT INLAND

Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your career.

We are a great place to work - with competitive pay and benefits, mentorship, growth opportunities, and a culture that prioritizes teamwork, safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With 2,000 employees across 50 locations in North America, we provide exciting employment opportunities that can drive your future growth.

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More about this job

Responsibilities

The Service Manager is responsible for overseeing the service department's daily operations, including staff management, customer retention, and financial performance. They ensure high-quality repairs, maintain service records, and foster a productive, safe work environment.

Requirements

Candidates must have at least three years of related experience and a high school diploma, with a preference for post-secondary or trade certification. Strong leadership, financial analysis skills, and technical knowledge of heavy-duty equipment are essential.

Skills

Service management
Leadership
Customer relations
Financial reporting
Budgeting
Heavy duty truck technical knowledge
Staff training
Performance monitoring
Inventory management
Warranty processing
Teamwork
Communication
Business ethics
Conflict resolution
Safety compliance

Benefits

Extended Medical
Vision Care
Dental
Prescription Benefits
RRSP with employer matching program
Long Term Disability
Short Term Disability
Life Insurance
Accidental Death and Dismemberment Insurance
Paid Time Off
On-going training opportunities
Annual boot allowance

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Dealership
Heavy Duty Truck
Equipment Maintenance
Budgeting
Financial Reports
Customer Retention
Warranty
Staff Supervision
Productivity Tracking
Safety Compliance
Repair Orders
Technical Knowledge
Leadership
Inventory Management
Payroll Records
Customer Service
Operations Management

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