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Added 11 mins ago
Gestionnaire des opérations éoliennes - Dégélis, QC
Vestas
Dégelis, QC
As a Wind Site Operations Manager, you will be responsible for the operations of a service site, ensuring optimized performance, safety, and customer satisfaction. In this role, you will…
Added 56 mins ago
C
Representative eBusiness & Transaction
CN
Winnipeg, MB
- Full-time
…electronic business transactions to protect train movement, customer service, and company revenue. The role ensures shipments are properly cleared at border locations, supports the…
Added 56 mins ago
7
Customer Service Representative
7shifts
Toronto, ON
- Full-time
As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and…
Added 1 hour ago
WS
Business Support Specialist - Bilingual - (Fixed Term Until February 2, 2027)
WCG Services
Ottawa, ON
- Full-time
…coordination and administration of contractual requirements with Service Providers to ensure positive performance and compliance. You'll bring exceptional technical skills, resourcefulness,…
Added 1 hour ago
N
Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
Resolve or escalate customer concerns, complaints, technical inquiries, special requests, and service-related issues in a timely and professional manner.
Added 2 hours ago
OH
Olathe-Bariatric and General Surgery - Patient Service Representative
Olathe Health
Pavilion 1, BC
- Full-time
Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point…
Added 2 hours ago
BB
Service Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 2 hours ago
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Project Coordinator
Bosch Building Technologies North America
Toronto, ON
- Full-time
…les plans de ressources, les approvisionnements, la mise en service des projets et les stratégies d’atténuation des risques, tout en contrôlant les coûts et en maximisant la productivité…
Added 3 hours ago
CC
Account Manager / Outside Sales - Aftermarket Heavy Duty Truck Parts
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 3 hours ago
CW
Service Technician - Hybrid Role
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $30 to $38 CAD / hour
- Full-time
…the company’s recent growth, Cascadia is on the lookout for a Technical Customer Service Representative to support sales, project management and client service…
Added 3 hours ago
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Field Service Representative - Trainee
TransCanada Turbines
Airdrie, AB
- Full-time
We are currently looking for a Field Service Representative - Trainee to join our growing Field Service team in Canada.
Added 3 hours ago
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Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
…problem resolution and customer satisfaction is supported by your technical knowledge to deliver a stellar customer experience. You will provide timely, accurate and consistent support to…
Added 3 hours ago
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Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
…administratives et d’expérience client lors de chaque interaction de…
Added 3 hours ago
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Senior Trust Officer
CIBC
Toronto, ON
- Full-time
…strengthen client relationships through trusted advice, responsive service, and collaboration with Relationship Managers, internal partners, and external advisors, while ensuring compliance…
Added 4 hours ago
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Assistant Works Supervisor
Government of Manitoba
Stony Mountain, MB
- Full-time
Bridges & Highway Structures, Engineering & Technical Service
Added 4 hours ago
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Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
As a Customer Service Representative, you will be the first point of contact for clients, delivering a professional and positive customer experience through various communication channels.…
Added 4 hours ago
IA
Program Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
We offer a comprehensive Benefits Package, including RRSP Program, Tuition Reimbursement Program, Long Service Awards, Volunteer Grant Program, Scholarship Program, and more!
Added 4 hours ago
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Branch Sales Manager
TruGreen LawnCare
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- Full-time
Plans and conducts on-going training for service personnel in customer service skills, technical skills, and safety policies and procedures.
Added 5 hours ago
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Heavy Duty Technician - Fort McMurray Rotation
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- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
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HVAC Branch Representative
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As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting…
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Coordinator, Region Office Operations (12 Months Contract) - North York, ON
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ON · Ontario, Canada
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Added 5 hours ago
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Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
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Added 5 hours ago
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Outside Sales Representative
Master
Burnaby, BC
- Full-time
We are seeking a motivated and experienced Outside Sales Representative to join our team. The ideal candidate will be responsible for promoting and selling HVAC-R (Heating, Ventilation, Air…
Added 5 hours ago
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Business Development Representative
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- Full-time
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Care Access Representative - Whitby
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7shifts

Customer Service Representative

Toronto, ON, Canada

The base compensation range for this position is CAD $50,000 - CAD $75,000. · Full-time

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Job details

Pay: The base compensation range for this position is CAD $50,000 - CAD $75,000.
Job type: Full-time
Apply by: Nov 4, 2026
Experience: Previous experience in a technical customer support role (or similar) for at least 1-2 years
Posting language: English
Posted: Oct 5, 2026

Original job description

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you’ll do:

Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring:

Previous experience in a technical customer support role (or similar) for at least 1-2 years
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
The ability to put yourself in the customers’ shoes to fully understand their point of view and address their needs

It’d be even cooler if you had:

Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

This role is an existing vacancy and is part of our current hiring plan.

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Our commitment to our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here.

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More about this job

Responsibilities

Provide first-line customer support through chat, email, and phone, troubleshooting issues and helping customers get full value from the product. Train and educate customers, identify product opportunities and recurring issues, report software bugs, and collaborate with the Support team.

Requirements

Candidates should have 1–2 years of experience in technical customer support or a similar role, strong written and verbal communication, and experience troubleshooting web and mobile applications. They should be resourceful, detail-oriented, quick to learn, customer-focused, and able to take ownership of investigations and communications; SaaS support, payroll software, restaurant industry, or Spanish or French fluency are additional assets.

Skills

Technical Customer Support
Written Communication
Verbal Communication
Troubleshooting
Problem Solving
Product Training
Customer Education
Issue Tracking
Bug Reporting
Web Applications
Mobile Applications
Attention to Detail
Adaptability
Customer Empathy
Ownership
Cross-Functional Collaboration

Benefits

Health Insurance
Dental Insurance
Lifestyle Spending Account
Parental Leave
Equity
Flexible Vacation
Professional Development
Coaching
Home Office Setup
Apple Technology

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
SaaS
Restaurant Industry
Scheduling Software
Payroll Software
Customer Retention
Chat Support
Email Support
Phone Support
Troubleshooting
Problem Solving
Product Training
Training Materials
Training Videos
Customer Education
Web Applications
Mobile Applications
Bug Reporting
Issue Tracking
Customer Experience
Team Management
Cross-Functional Collaboration
US Payroll
Spanish
French

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