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Added 1 min ago
T
Certified Heavy Duty Mechanic
TransAlta
AB · Alberta, Canada
- Full-time
We believe in the power of purpose, the strength of collaboration, and the value of continuous learning. If you’re ready to make a real impact in a dynamic industry, you bring the energy…
Added 1 min ago
L
Senior Director Information Technology
lululemon
Vancouver, BC
- Full-time
Global Product Technology (GPT) delivers the platforms and capabilities that power lululemon’s product lifecycle – from 2D/3D design and development to merchandising, sourcing, assortment…
Added 1 min ago
ZS
Microsoft Power Platform
Zodiac Solutions, Inc
Montreal, QC
- Full-time
We are seeking a highly skilled Power Platform & GenAI Developer with hands-on experience in Microsoft Power Apps, Power Automate, Copilot, Large Language Models (LLMs), and database…
Added 1 min ago
PS
Vice President of Sales
Persistent Systems
Toronto, ON
- Full-time
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s…
Added 3 mins ago
People and Culture Coordinator
VMAC Global Technology Inc.
Nanaimo, BC
VMAC is a pioneer in compressed air technology, crafting cutting-edge mobile air compressors and multi-power systems within our 44,000-square-foot facility. With a global presence through a…
Added 18 mins ago
JI
AI Development & Continuous Improvement Student (Summer 2027)
J.D. Irving, Limited
Saint John, NB
- Full-time
Build and enhance solutions using the Microsoft Power Platform, including Power Automate, Power Apps, Power BI, and SharePoint
Added 18 mins ago
EB
Director, Product Marketing, Reverse Mortgage
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.
Added 18 mins ago
TR
Lead Data Scientist, Customer & Growth Analytics
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Thomson Reuters Legal is seeking a Lead Data Scientist to help power data-driven growth and adoption of our AI-enabled legal solutions. In this role, you will design, build, and maintain…
Added 18 mins ago
OD
Data Engineer / BI Developer – GCP, dbt & Power BI
OSI Digital
Vancouver, BC
- $40,000 to $90,000 CAD / year
- Full-time
Job Title: Data Engineer / BI Developer – GCP, dbt & Power BI
Added 18 mins ago
OD
Data Engineer / BI Developer – GCP, dbt & Power BI
OSI Digital
Toronto, ON
- $40,000 to $90,000 CAD / year
- Full-time
Job Title: Data Engineer / BI Developer – GCP, dbt & Power BI
Added 18 mins ago
C
Solution Designer (Cloud/Full-Stack)
CIBC
Toronto, ON
- Full-time
…efficiency, encourage continuous improvement, and strengthen platform…
Added 18 mins ago
C
Senior Consultant, Full Stack Developer
CIBC
Toronto, ON
- Full-time
…projects involving multiple back-end systems. As a Full stack Developer, you will build, implement and maintain easy, flexible, and personalized solutions that enhance the client…
Added 18 mins ago
Software Engineer II, Web
Pinterest
Toronto, ON
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a…
Added 31 mins ago
Z
Financial Analyst
Zaddons
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…our relentless drive to solve irritating and time-wasting HR platform challenges. Through our network of solution, implementation, and service partners, we boost scheduling power by…
Added 47 mins ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…HR services. Designed by Workday Canada, the new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that…
Added 47 mins ago
RC
Microsoft Power Platform Developer
Realtek Consulting LLC
Montreal, QC
- Contract
We are seeking an experienced Microsoft Power Platform Developer to design, develop, and implement enterprise-grade business applications and workflow automation solutions using the…
Added 47 mins ago
H
Data Architect, Enterprise Data Management
Hays
Toronto, ON · Greater Toronto Area, Canada
- Contract
…for modernizing the organization's enterprise data and data platform architecture. You will establish data architecture principles, standards, policies, and best practices while driving…
Added 47 mins ago
VT
Power Platform Developer
Viva Tech Solutions
Montreal, QC
- Contract
Integrate Power Platform solutions with Microsoft 365, SharePoint, Teams, Dynamics 365, Azure Services, and external APIs.
Added 47 mins ago
RT
Dynamics 365 Customer Service
Russell Tobin
Toronto, ON
- $75 to $80 CAD / hour
- Contract
…compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and…
Added 47 mins ago
2I
CRM Software Developer
2iSolutions Inc.
Toronto, ON
- Contract
…compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and…
Added 47 mins ago
NI
Technology Delivery Lead - CIAM
Nityo Infotech
Toronto, ON
- Contract
Lead end-to-end delivery of CIAM programs, projects, and platform initiatives.
Added 47 mins ago
H
AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…leveraging Microsoft Azure and, where required, Google Cloud Platform technologies. You will collaborate closely with Enterprise Architecture, Data Governance, Cyber Security, AI Centres of…
Added 48 mins ago
RV
Radical Ventures: AI Product Engineer
Radical Ventures
Toronto, ON
- Full-time
Build reusable platform components, developer tooling, and infrastructure that
Added 1 hour ago
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MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead the continued development and adoption of Workday Adaptive Planning as Finance’s enterprise planning, forecasting, and scenario-modelling platform.
Added 1 hour ago
Senior Manager, Off Menu
CookUnity
Toronto, ON
Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform…

7shifts

Customer Support Representative

Toronto, ON, Canada
Saskatoon, SK, Canada
Vancouver, BC, Canada

The base compensation range for this position is CAD $50,000 - CAD $75,000.

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Job details

Pay: The base compensation range for this position is CAD $50,000 - CAD $75,000.
Experience: Previous experience in a technical customer support role (or similar) for at least 1-2 years
Posting language: English
Posted: Oct 5, 2026

Original job description

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you’ll do:

Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring:

Previous experience in a technical customer support role (or similar) for at least 1-2 years
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
The ability to put yourself in the customers’ shoes to fully understand their point of view and address their needs

It’d be even cooler if you had:

Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

This role is an existing vacancy and is part of our current hiring plan.

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Our commitment to our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here.

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More about this job

Responsibilities

Act as the primary point of contact for customers via chat, email, and phone to troubleshoot issues and provide product education. Proactively track requests, identify software bugs, and collaborate with internal teams to ensure customer success.

Requirements

Requires 1-2 years of experience in a technical customer support role and strong written and verbal communication skills. Candidates should be proficient in troubleshooting web and mobile applications and possess a customer-centric mindset.

Skills

Customer support
Technical troubleshooting
Communication
Problem solving
Product training
Software bug reporting
Web applications
Mobile applications
Attention to detail
Time management
Customer retention
SaaS
Payroll software
Restaurant industry knowledge

Benefits

Health insurance
Dental insurance
Lifestyle spending accounts
Parental leave program
Flexible vacation policy
Home office setup
Professional development coaching

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
SaaS
Payroll
Restaurant Industry
Troubleshooting
Technical Support
Software
Team Management
Communication
Customer Retention
Product Training
Bug Reporting
Mobile Apps
Web Apps
Hybrid Work
Professional Development
Customer Experience

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