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Added 6 mins ago
MU
SMALL VESSEL OPERATOR (RTP III)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…development support, industry outreach, and scientific and technical advisory services to clients and partners, with expertise spanning ocean observation, ocean mapping, remotely operated…
Added 6 mins ago
ND
Business Development Manager
NPC DataGuard
Markham, ON
- Full-time
…cybersecurity, encrypted backup, Microsoft 365 management and technical support into one professionally managed service. NPC DataGuard is a division of Compugen Inc. Keating Technologies…
Added 8 mins ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC · BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 8 mins ago
SC
Coordinator, Communications and Student Experience
St. Clair SRC
Windsor, ON
- Full-time
- Contract
The Coordinator, Communications and Student Experience is a pivotal role within the Student Representative Council (SRC), dedicated to enhancing the student journey through exceptional…
Added 23 mins ago
M
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
MSD
Kirkland, QC
- Full-time
Représentant(e) du service à la clientèle – Santé animale
Added 37 mins ago
JO
Outside Sales- Parts & Service- Refuse Equipment
Jetstream of Houston
Concord, ON
- Full-time
The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will…
Added 37 mins ago
GM
Principle Software Engineering – Continuous Integration & Quality Gating
General Motors
Markham, ON
- Full-time
Lead cross-functional technical decisions when ownership spans multiple teams, organizations, suppliers, or software domains.
Added 51 mins ago
S
CORE HCM Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 51 mins ago
TP
Senior Representative, Passenger Care (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…Working collaboratively with internal teams, airlines, mobility service providers, advocacy groups, and community partners, the successful candidate will champion accessible services,…
Added 1 hour ago
P
Customer Support Representative
Punt
Vancouver, BC
- Full-time
Punt is seeking a Customer Support Representative to assist our customers with technical problems and assistance when using our products and services.
Added 1 hour ago
LC
Electrical Engineer/ Senior Electrical Technologist
Level Consulting Engineers Ltd.
Foothills No 31, AB · Foothills, AB
- Full-time
Level Consulting Engineers is a full-service mechanical and electrical consulting firm specializing in HVAC, plumbing, fire protection, lighting, power, communications, fire alarm, and key…
Added 1 hour ago
SE
Customer Support Representative
SPUDNIK EQUIPMENT COMPANY LLC
Lethbridge, AB
- Other
Providing training and mentorship to newer technicians as requested to ensure they understand equipment setups, customer service expectations, and technical processes.
Added 1 hour ago
OF
Client-Facing Portfolio Manager
Optimize Financial Group
Toronto, ON
- Full-time
…client-facing role for an accomplished professional with strong technical knowledge across investments, financial planning, tax planning, estate planning, and insurance. The successful…
Added 1 hour ago
ZC
Equipment Parts Sales Representative – Canada & U.S.
Zuma Canada
Chilliwack, BC
- Full-time
If you know how to look up technical parts and enjoy closing sales, this could be a strong next step.
Added 1 hour ago
R&
ILS Support /Tech Writer
Robertson & Company Ltd.
Ottawa, ON
- Contract
Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
Added 1 hour ago
Senior Customer Service Representative - Bradford, ON (30 hrs/week)
Scotiabank
Bradford West Gwillimbury, ON · Bradford, ON
Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
Added 1 hour ago
R
Gestionnaire de comptes (chef d’équipe), Services de pièces de rechange / Account Manager (Team Lead), Spare Parts Services
RTX
Longueuil, QC
- Full-time
Diriger et encadrer l’équipe de gestionnaires de comptes et de représentants du service à la clientèle (CSR) afin d’assurer des mises à jour précises et ponctuelles aux clients, notamment…
Added 1 hour ago
GT
Senior Representative, Passenger Care (Term Opportunity - One Year)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…Working collaboratively with internal teams, airlines, mobility service providers, advocacy groups, and community partners, the successful candidate will champion accessible services,…
Added 1 hour ago
Customer Support Representative
7shifts
Toronto, ON · Saskatoon, SK · Vancouver, BC
As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and…
Added 2 hours ago
LS
Représentant des ventes internes - Vêtements&sports / Inside sales representative - Sports&apparel
Lanctôt Sports
Montreal, QC
- Full-time
We are looking for a bilingual customer service professional with a passion for sports, outdoors or apparel to join our team as an inside sales representative for our sports and apparel…
Added 2 hours ago
M
Intermediate Civil Engineer
McElhanney
Salmon Arm, BC
- Full-time
Work from preliminary concepts and sketches into engineering designs, plans and project informational requirements, using Civil 3D, as well as other technical software as needed
Added 2 hours ago
M
Survey Technician
McElhanney
Courtenay, BC
- Full-time
Two-year technical diploma or degree in geomatics with up to 3 years of previous experience in a similar role, or an equivalent combination of education and experience
Added 2 hours ago
C
Customer Service Representative
Concept2
Kingston, ON
- Full-time
…oars, is seeking a motivated, technically inclined Customer Service Representative to join our team. This role combines front-line customer support with technical troubleshooting and…
Added 2 hours ago
Manufacturing Engineering Manager
I M P Group International Inc.
Amherst, NS
Lead, mentor, and develop a team of manufacturing engineers, technicians, and technical specialists.
Added 3 hours ago
Retail Sales Representative - Summerside, PE
Eastlink
Summerside, PE · PE
Eastlink is seeking a part-time Retail Sales Representative to join our team within our store in Summerside, PE. We are looking for a passionate individual who will help deliver great…

7shifts

Customer Support Representative

Toronto, ON, Canada
Saskatoon, SK, Canada
Vancouver, BC, Canada

The base compensation range for this position is CAD $50,000 - CAD $75,000.

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Job details

Pay: The base compensation range for this position is CAD $50,000 - CAD $75,000.
Experience: Previous experience in a technical customer support role (or similar) for at least 1-2 years
Posting language: English
Posted: Oct 5, 2026

Original job description

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you’ll do:

Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring:

Previous experience in a technical customer support role (or similar) for at least 1-2 years
Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
The ability to put yourself in the customers’ shoes to fully understand their point of view and address their needs

It’d be even cooler if you had:

Experience working in the Support function of a SaaS company
Experience supporting a US Payroll software
Experience working in the restaurant industry
Fluency in Spanish or French

This role is an existing vacancy and is part of our current hiring plan.

Compensation

The base compensation range for this position is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. For this role, we typically target the building core skills level when hiring externally. At this level, individuals are developing foundational skills, building confidence through hands-on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Our commitment to our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here.

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More about this job

Responsibilities

Act as the primary point of contact for customers via chat, email, and phone to troubleshoot issues and provide product education. Proactively track requests, identify software bugs, and collaborate with internal teams to ensure customer success.

Requirements

Requires 1-2 years of experience in a technical customer support role and strong written and verbal communication skills. Candidates should be proficient in troubleshooting web and mobile applications and possess a customer-centric mindset.

Skills

Customer support
Technical troubleshooting
Communication
Problem solving
Product training
Software bug reporting
Web applications
Mobile applications
Attention to detail
Time management
Customer retention
SaaS
Payroll software
Restaurant industry knowledge

Benefits

Health insurance
Dental insurance
Lifestyle spending accounts
Parental leave program
Flexible vacation policy
Home office setup
Professional development coaching

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
SaaS
Payroll
Restaurant Industry
Troubleshooting
Technical Support
Software
Team Management
Communication
Customer Retention
Product Training
Bug Reporting
Mobile Apps
Web Apps
Hybrid Work
Professional Development
Customer Experience

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