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7shifts

Manager, IT

Toronto, ON, Canada

Pay: The base compensation range for this position is CAD $112,000 - CAD $169,000.
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

As the Manager of IT at 7shifts, you’ll lead our IT function day-to-day and guide a team of three supporting our growing organization. Reporting to the Director, Information Security & Privacy, you’ll own the day-to-day operations of our IT department, ensuring our people have the tools, technology, and support they need to do their best work. You’ll oversee everything from employee support and IT systems to technology adoption across the company, while partnering closely with teams across the business to understand what they need from IT.

You’ll be responsible for improving how we support our people - streamlining ticketing so issues get resolved quickly, building a consistent approach to AI tooling across 7shifts, and partnering with Security to ensure new tools are properly vetted and approved. This is a hands-on leadership role where you’ll build processes that scale, improve how we work, and solve real problems for the team.

What you'll do:

Lead and develop a small team, setting priorities, providing coaching and feedback, and creating an environment of curiosity, ownership, and continuous improvement
Lead the day-to-day operations of the IT department while staying hands-on with employee support through Jira, troubleshooting issues and improving how we respond to and resolve requests
Own our key software platforms and IT environment, ensuring our systems are reliable, well-managed, and able to scale with the company
Lead and contribute to IT projects that improve workflows and the employee experience, including onboarding and offboarding
Help shape and grow our AI tooling practice across 7shifts, while building knowledge and self-service resources that make it easier for employees to get the support they need
Partner with Security, Development, and business leaders to evaluate, standardize, and drive adoption of technology across the company

What you bring:

Experience leading and developing an IT team, including coaching, providing regular feedback, and creating a culture of curiosity and continuous improvement
Hands-on IT expertise in a fast-moving SaaS environment, supporting Mac environments, troubleshooting technical issues, managing SaaS applications, and administering user access
Familiarity with the tools and systems that keep a growing company running smoothly, including Google Workspace, Microsoft 365, Slack, Zoom, and Atlassian, along with Jamf Pro or a similar device management platform and Okta or another identity and access management solution
Strong written and verbal communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences
A practical, adaptable approach to ambiguity, with the ability to make thoughtful decisions, prioritize effectively, and keep work moving without having all the answers

It'd be even cooler if you had:

Strong scripting skills in Bash, Python, or Perl, with a focus on automating repetitive tasks and improving efficiency
Familiarity with Infrastructure as Code and how automation can improve the scalability and reliability of IT operations

Compensation

The base compensation range for this position is CAD $112,000 - CAD $169,000. This range reflects the full growth path for the role, from building core skills, to accomplished performance, through to role mastery. We typically target the accomplished level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job-related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp-up while still having meaningful opportunity to grow.

Compensation at 7shifts is performance and growth-driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

Our commitment to our Shifties:

Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

We thank you for your interest in joining the 7shifts team!

Our privacy policy can be found here.

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More about this job

Responsibilities

Lead and develop a three-person IT team while managing day-to-day IT operations, employee support, systems, and technology adoption. Improve support processes and IT projects, develop AI tooling and self-service resources, and partner with Security, Development, and business leaders to evaluate and standardize technology.

Requirements

Candidates should have experience leading an IT team and hands-on expertise supporting Mac environments, troubleshooting issues, managing SaaS applications, and administering user access in a fast-moving SaaS company. They should be familiar with common workplace platforms and device and identity management tools, communicate effectively with technical and non-technical audiences, and adaptively prioritize work; scripting and Infrastructure as Code are additional assets.

Skills

IT Team Leadership
IT Operations
Employee Support
Mac Administration
SaaS Application Management
User Access Administration
Google Workspace
Microsoft 365
Slack
Zoom
Atlassian
Jamf Pro
Okta
AI Tooling
Scripting
Infrastructure As Code

Benefits

Health And Dental
Lifestyle Spending Account
Parental Leave
Equity
Flexible Vacation
Remote Work Flexibility
Home Office Setup
Apple Technology
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
IT Team Leadership
Employee Support
Jira
Mac
SaaS
Google Workspace
Microsoft 365
Slack
Zoom
Atlassian
Jamf Pro
Device Management
Okta
Identity And Access Management
User Access Administration
AI Tooling
Security
Technology Adoption
Onboarding
Offboarding
Ticketing
Self-Service Resources
Bash
Python
Perl
Infrastructure As Code
Automation
Software Development

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