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Added 6 mins ago
R
Director, Business Development - Asset Servicing
RBC
Toronto, ON
- Full-time
…foundation in Canada and a dynamic international presence, our team combines deep industry knowledge with innovative technology to drive client success. At RBC Investor Services, we are…
Added 9 mins ago
Corporate Services Representative
Dye & Durham Talent Team
Vancouver, BC
…secured lending, and due diligence services within the Operations team. This role coordinates searches and registrations across multiple jurisdictions and registry systems, including…
Added 9 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team. We currently have an opportunity for a Senior IT Auditor.
Added 9 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 9 mins ago
Operator II, Customer Support Center
Human Resources Department - NRT Technology Corp.
Toronto, ON
…financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform…
Added 9 mins ago
CH&E Specialist - Simulation & Digital Education
CAMH
Toronto, ON
Informed by adult learning principles and digital learning design, the Simulation Specialist will be responsible for leading trauma-informed, equitable and accessible faculty development…
Added 9 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Montée Paiement, Gatineau
TD
Gatineau, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 9 mins ago
T
Personal Banking Associate (Full time)- Lachenaie
TD
Lachenaie, QC
- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 9 mins ago
T
Personal Banking Associate - Pierrefonds sources (15 hours)
TD
Montreal, QC
- Part-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 9 mins ago
S
Seasonal Retail Sales Consultant - Part Time - Galeries d'Anjou, QC
Swarovski
Montreal, QC · Ville D' Anjou, CAN
- Part-time
Ready to bring brilliance to life with one of the most iconic brands in fashion and design? Join our retail team and be part of a culture where service meets style, and every interaction…
Added 9 mins ago
SL
Resource Team Leader
Sun Life
AB
- Full-time
Enable technology adoption, working in partnership with the Distribution Digital Office and Management team
Added 9 mins ago
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Market Research Manager, Americas | Toronto
master-TMS
Toronto, ON
- $100,000 to $105,000 CAD / year
Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm…
Added 11 mins ago
E1
Hiring now! Entry-Level English Teacher (ESL) | No Experience Needed
English 1
Montreal, QC
- Full-time
Deliver engaging lessons using English 1’s award-winning curriculum and digital tools.
Added 11 mins ago
IS
NodeJS Developer
Iris Software Inc.
Halifax, NS
- Contract
We are looking for a skilled Node.js Developer to join our development team. The ideal candidate will be responsible for developing scalable backend services, maintaining server-side logic,…
Added 11 mins ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- Full-time
As we continue to work toward our goals to transform and evolve as one of the world’s foremost museums, we seek passionate and dynamic team members who embody our mission and values.
Added 11 mins ago
GC
Water Technician – Apply for Future Opportunities
Glencore Canada
Sparwood, BC
- Full-time
Work along side the process engineering team to ensure performance objectives are achieved and reporting requirements are met, Conduct routine water sampling, laboratory, and quality…
Added 11 mins ago
DM
Hydrogeologist
Denison Mines Corp.
Saskatoon, SK
- Full-time
Collect, compile, review, and manage hydrogeological and wellfield data from field and digital monitoring systems
Added 11 mins ago
TF
Manager, Business Analysis & Insights
Toronto Foundation
Toronto, ON
- Full-time
Help drive Objectives and Key Results (OKR) development and delivery as part of the team, contributing to organization-wide strategy implementation.
Added 11 mins ago
S
Senior IT Auditor
Sobeys
Dartmouth, NS
- Full-time
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team. We currently have an opportunity for a Senior IT Auditor.
Added 11 mins ago
H
Senior Python Engineer - Data Platforms
Highspring
Montreal, QC
- Full-time
Highspring is seeking a Senior Python Engineer to join a high-performing Data & AI team responsible for building modern data platforms that power advanced analytics and machine learning…
Added 11 mins ago
T
Entry-Level/Junior Utility Locator (Lloydminster)
Telecon
Lloydminster, AB
- Full-time
…utilities using electromagnetic locating equipment, maps, and digital tools. This is an outdoor, field-based technical role involving problem-solving, attention to detail, and independent…
Added 23 mins ago
LC
Site Reliability Engineering I
Loblaw Companies Limited
Brampton, ON
- Full-time
Does working with some of Canada’s most talented minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology powers some of…
Added 23 mins ago
LC
Category Director, Meal Makers (Super Market Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead and develop your team in program management (including promotional product selection and forecasting, financial modelling with P&L impact analysis, pricing decisions, flyer and digital…
Added 23 mins ago
JR
Senior Consultant, Business Strategy
Jackman Reinvents
Toronto, ON
- Full-time
We're a diverse team: strategists, creative directors, marketers, graphic designers, architects, research analysts, writers, IT wizards, user experience designers and digital analytics…
Added 23 mins ago
RO
Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- $74,419 to $87,552 CAD / year
- Full-time
As we continue to work toward our goals to transform and evolve as one of the world’s foremost museums, we seek passionate and dynamic team members who embody our mission and values.

9Letters

Account Manager, Client Services

Vancouver, BC, Canada

Salary Range: $54,000 - $60,000 (Commensurate with experience) · Full-time

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Job details

Pay: Salary Range: $54,000 - $60,000 (Commensurate with experience)
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)

Salary Range: $54,000 - $60,000 (Commensurate with experience)

About 9Letters

9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential - always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.

The Client Services Team

Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.

The Role

The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time - while contributing to long-term client success and agency growth.

This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.

What You'll Do

Client Leadership & Relationship Management

Act as a day-to-day client contact for assigned accounts, managing communications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’ businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow the relationship
Support senior account leadership in client planning, presentations, and strategic discussions

Project & Delivery Management

Support the end-to-end management of projects, from briefing through execution, delivery, and wrap-up, in some cases taking the lead on assigned clients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internal teams
Orchestrate cross-functional resources (strategy, creative, production, media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timely delivery
Ensure work is delivered on time, on brief, and to quality standards (including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams (e.g. travel)
Manage project close-outs, including asset archiving and documenting and sharing postproject learnings

Financial & Scope Management

Manage client budgets at project and retainer levels, ensuring accurate scoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, and support margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations with clients

Strategic Contribution

Support the development of insights, strategies, and recommendations that drive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, and communications planning
Contribute thoughtful input to creative and strategic work

Internal Collaboration & Agency Support

Support strong collaboration across departments, fostering clarity, accountability, and momentum
Support 9Letters social media efforts including ideation, calendar planning, content development and reporting
Contribute to agency culture initiatives and team events as needed (planning, team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways of working

How We Work

We believe exceptional client service comes from:

Strategic thinking: Connecting insights, data, and creativity to business impact
Proactivity: Taking ownership, anticipating needs, and solving problems (ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams and with clients
Continuous learning: Staying curious about our clients, our craft, and our industry

What You Bring

3–5 years of experience in an account management or client services role within an advertising, marketing, or creative agency
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-through skills
A proactive, solutions-oriented mindset

Key Performance Indicators

Success in this role is measured by:

Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through

Why 9Letters

Work on meaningful brands with a highly collaborative, talented, experienced team
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, and work-life balance

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More about this job

Responsibilities

Manage day-to-day client relationships and coordinate integrated marketing projects from briefing through delivery, ensuring work meets quality, timing, scope, and budget expectations. Contribute to client strategy and research, support agency collaboration and social media efforts, and help strengthen client relationships and agency culture.

Requirements

Requires 3–5 years of account management or client services experience in an advertising, marketing, or creative agency, along with experience in integrated campaigns and agency workflows. Candidates should bring strong project, financial, communication, organizational, and relationship-management skills, as well as a proactive, detail-oriented approach.

Skills

Account Management
Project Management
Integrated Marketing
Campaign Management
Budget Management
Financial Forecasting
Scope Management
Strategic Planning
Research and Analysis
Brief Writing
Presentation Skills
Communication
Proofreading
Cross-Functional Collaboration
Social Media Planning

Benefits

Competitive Compensation
Benefits
Career Mentorship
Learning Opportunities
Supportive Culture
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Advertising Agency
Integrated Marketing
Brand Strategy
Communications Planning
Project Management
Campaign Delivery
Creative Briefs
Scope Management
Budget Management
Forecasting
Billing
Margin Management
Change Management
Consumer Research
Competitive Research
Cultural Research
Category Research
Media Planning
Media Buying
Content Creation
Digital Marketing
E-Commerce
Social Media
Proofreading
Cross-Functional Collaboration
Client Presentations
Project Close-Out

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