Jobs in Canada

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Added 1 hour ago
D
Business Development Manager-Toronto
Digicast
Toronto, ON
- Full-time
Collaborate with a team recognized for exceptional client experience, deep technical proficiency, and world-class production standards.
Added 10 hours ago
TJ
Senior Event Production Manager
The Jenelle Group, Inc.
Toronto, ON
- Contract
Conference experience strongly preferred; experiential marketing experience is a major asset
Added 16 hours ago
JM
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
- Full-time
At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full…
Added 16 hours ago
PP
Business Affairs Manager
Publicis Production
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $115,000 CAD / year
- Full-time
In-person/in-office minimum of 3 days per week · Must have SAG experience
Added 18 hours ago
MC
Product Marketing Manager - Offline & Content Marketing
Moomoo Canada
Toronto, ON
- Full-time
3-5 years of experience in offline marketing, experiential content marketing, retail store activation, or integrated marketing campaigns (FinTech or consumer financial services experience…
Added 21 hours ago
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
At Jack Morton, we design and build head-turning, smile-inducing, impact-driving brand experiences that redefine what experiential marketing can achieve. We help our clients unlock the full…
Added 22 hours ago
LB
Sales Intern - Toronto, Canada
Linkor Business Intelligence
Toronto, ON
- Internship
As a Sales Intern, you will help identify new sales sectors and support prospecting and client meeting planning. You will assist in preparing presentations and commercial proposals, ensure…
Added 1 day ago
M
Product Marketing Manager - Offline & Content Marketing
moomoo
Toronto, ON
- Full-time
3–5 years of experience in offline marketing, experiential content marketing, retail store activation, or integrated marketing campaigns (FinTech or consumer financial services experience…
Added 1 day ago
MC
Product Marketing Manager - Offline & Content Marketing
Moomoo Canada
Toronto, ON
- Full-time
3-5 years of experience in offline marketing, experiential content marketing, retail store activation, or integrated marketing campaigns (FinTech or consumer financial services experience…
Added 1 day ago
D
Business Development Manager- Toronto
Digicast
Toronto, ON
- Full-time
Collaborate with a team recognized for exceptional client experience, deep technical proficiency, and world-class production standards.
Added 3 days ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
Our team works collaboratively in office 4 days per week, work from anywhere Wednesdays, and some travel within the US and Canada
Added 3 days ago
NS
Sr. Account Manager (PR)
North Strategic
Toronto, ON
- Temporary
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 3 days ago
NS
Account Manager (PR)
North Strategic
Toronto, ON
- Full-time
As an Account Manager - Public Relations, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends,…
Added 3 days ago
R
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 3 days ago
PG
Sr. Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
As a Senior Account Manager, you will be working as part of a dynamic account team in a fast-paced agency environment, developing and delivering strategic, creative programs for consumer…
Added 3 days ago
NS
Account Manager, Public Relations
North Strategic
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
As an Account Manager - PR, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends, executing…
Added 3 days ago
PG
Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As an Account Manager - Public Relations, your job is to partner with clients to relentlessly pursue innovative creative thinking, with a focus on identifying and leveraging new trends,…
Added 3 days ago
D
Business Development Manager Toronto
Digicast
Toronto, ON
- Full-time
Collaborate with a team recognized for exceptional client experience, deep technical proficiency, and world-class production standards.
Added 3 days ago
C
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 4 days ago
D
Business Development Manager - Toronto
Digicast
Toronto, ON
- Full-time
Collaborate with a team recognized for exceptional client experience, deep technical proficiency, and world-class production standards.
Added 5 days ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This role is part of our Toronto team and is based at THE·TEAM’s full-service warehouse in Oakville, with an on-site requirement of five days per week
Added 5 days ago
W
Senior Project Manager (Experiential Production)
Wasserman
Toronto, ON
- Full-time
This role is part of our Toronto team and is based at THE·TEAM’s full-service warehouse in Oakville, with an on-site requirement of five days per week
Added 5 days ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 5 days ago
MN
Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
We're looking for a Senior Account Manager to join our B2B Experiential Marketing team, serving as a strategic client leader and trusted partner while driving the planning and execution of…
Added 5 days ago
QF
Senior Manager, Integrated Campaign Marketing
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
Work-life balance in a hybrid environment with at least 3 days in office

9Letters

Account Manager, Client Services

Vancouver, BC, Canada

Salary Range: $54,000 - $60,000 (Commensurate with experience) · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Salary Range: $54,000 - $60,000 (Commensurate with experience)
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)

Salary Range: $54,000 - $60,000 (Commensurate with experience)

About 9Letters

9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential - always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.

The Client Services Team

Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.

The Role

The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time - while contributing to long-term client success and agency growth.

This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.

What You'll Do

Client Leadership & Relationship Management

Act as a day-to-day client contact for assigned accounts, managing communications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’ businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow the relationship
Support senior account leadership in client planning, presentations, and strategic discussions

Project & Delivery Management

Support the end-to-end management of projects, from briefing through execution, delivery, and wrap-up, in some cases taking the lead on assigned clients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internal teams
Orchestrate cross-functional resources (strategy, creative, production, media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timely delivery
Ensure work is delivered on time, on brief, and to quality standards (including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams (e.g. travel)
Manage project close-outs, including asset archiving and documenting and sharing postproject learnings

Financial & Scope Management

Manage client budgets at project and retainer levels, ensuring accurate scoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, and support margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations with clients

Strategic Contribution

Support the development of insights, strategies, and recommendations that drive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, and communications planning
Contribute thoughtful input to creative and strategic work

Internal Collaboration & Agency Support

Support strong collaboration across departments, fostering clarity, accountability, and momentum
Support 9Letters social media efforts including ideation, calendar planning, content development and reporting
Contribute to agency culture initiatives and team events as needed (planning, team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways of working

How We Work

We believe exceptional client service comes from:

Strategic thinking: Connecting insights, data, and creativity to business impact
Proactivity: Taking ownership, anticipating needs, and solving problems (ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams and with clients
Continuous learning: Staying curious about our clients, our craft, and our industry

What You Bring

3–5 years of experience in an account management or client services role within an advertising, marketing, or creative agency
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-through skills
A proactive, solutions-oriented mindset

Key Performance Indicators

Success in this role is measured by:

Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through

Why 9Letters

Work on meaningful brands with a highly collaborative, talented, experienced team
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, and work-life balance

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage day-to-day client relationships and coordinate integrated marketing projects from briefing through delivery, ensuring work meets quality, timing, scope, and budget expectations. Contribute to client strategy and research, support agency collaboration and social media efforts, and help strengthen client relationships and agency culture.

Requirements

Requires 3–5 years of account management or client services experience in an advertising, marketing, or creative agency, along with experience in integrated campaigns and agency workflows. Candidates should bring strong project, financial, communication, organizational, and relationship-management skills, as well as a proactive, detail-oriented approach.

Skills

Account Management
Project Management
Integrated Marketing
Campaign Management
Budget Management
Financial Forecasting
Scope Management
Strategic Planning
Research and Analysis
Brief Writing
Presentation Skills
Communication
Proofreading
Cross-Functional Collaboration
Social Media Planning

Benefits

Competitive Compensation
Benefits
Career Mentorship
Learning Opportunities
Supportive Culture
Work-Life Balance

Visa sponsorship

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Keywords

Account Management
Client Services
Advertising Agency
Integrated Marketing
Brand Strategy
Communications Planning
Project Management
Campaign Delivery
Creative Briefs
Scope Management
Budget Management
Forecasting
Billing
Margin Management
Change Management
Consumer Research
Competitive Research
Cultural Research
Category Research
Media Planning
Media Buying
Content Creation
Digital Marketing
E-Commerce
Social Media
Proofreading
Cross-Functional Collaboration
Client Presentations
Project Close-Out

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Work requirements

Jobs in Canada