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Added 2 mins ago
Production Supervisor
Select Finishing
Windsor, ON
…culture and drives continuous improvement per Select Finishing’s strategic…
Added 33 mins ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
8. Participates in the development and implementation of national labour relations initiatives, policy changes, operational transformations, collective bargaining activities and strategic…
Added 2 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 3 hours ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Research Profile, the Research Profile Officer (RPO) is responsible for planning and developing strategic communications initiatives to proactively convey UVic’s…
Added 5 hours ago
SE
Senior Specialist, Offer Lifecycle Procurement
Schneider Electric
Calgary, AB · Montreal, QC
- Full-time
…Montréal. You will lead procurement for a global portfolio of strategic offers and projects, covering both in-house manufacturing and external sourcing. Working closely with Business, R&D…
Added 5 hours ago
FH
Climate Change and Planetary Health Lead
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Reporting to the Manager Environmental Health Services, the Climate Change and Planetary Health Lead provides subject matter expertise, project management, and strategic leadership on…
Added 5 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 5 hours ago
K
Project Manager, Audit Quality
KPMG
Oakville, ON · Toronto, ON · Vaughan, ON · ON
- Full-time
The Audit Quality function, department of professional practice is looking for a Project Manager, Audit Quality to provide administrative, operational, and project coordination. The team…
Added 5 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 6 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 6 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 7 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 7 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Translate strategic AI pillar objectives into secure, scalable platform capabilities that can be reused across products and AI experiences.
Added 8 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This is a hybrid role with weekly onsite expectations. Reports to the Senior Manager, Research IT Infrastructure with direction from Program Manager, Research Information Risk.
Added 8 hours ago
C
Assistant Operations Manager
CBRE
Toronto, ON
- Full-time
As a CBRE Assistant Operations Manager, you will assist in leading the operational and technical performance of a Class A commercial office building. You will support the management of…
Added 8 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
This role requires a balanced approach: a strategic leader who can advise executive leadership and mentor team members, and a hands-on "player" who steps in to support active recruitment…
Added 9 hours ago
T
TikTok Commerce - Strategy and Analytics Manager
TikTok
Toronto, ON
- Full-time
- Cross-Functional Initiative Orchestration: Serve as a primary strategic partner for Product, Marketing, and Ops teams, aligning initiatives from conceptual framework through to execution…
Added 9 hours ago
NN
Data Analyst: Student Achievement and Information Systems
Near North District School Board
North Bay, ON
- Full-time
Reporting to the Manager of Information Technology, the Data Analyst: Student Achievement and Information Systems, is responsible for the management, integrity, analysis, and reporting of…
Added 9 hours ago
TB
Store Manager
Tailored Brands
Calgary, AB
- Full-time
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 9 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 9 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Vancouver, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 9 hours ago
NB
Manager, Financial Solutions
National Bank of Canada
Nanaimo, BC
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 10 hours ago
PC
Stakeholder Engagement Advisor
Paladin Canada
Saskatoon, SK
- Full-time
…relationships, connecting with communities, and supporting initiatives that contribute to positive outcomes across northern…
Added 11 hours ago
SG
Regional Restaurant Manager
Sidebar Grill
Chilliwack, BC
- Full-time
Strategic Growth: Partner with ownership to execute grand opening marketing initiatives, community outreach, and localized strategies to ensure Chilliwack opens with a bang.
Added 12 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…

9Letters

Account Manager, Client Services

Vancouver, BC, Canada

Salary Range: $54,000 - $60,000 (Commensurate with experience) · Full-time

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Job details

Pay: Salary Range: $54,000 - $60,000 (Commensurate with experience)
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)

Salary Range: $54,000 - $60,000 (Commensurate with experience)

About 9Letters

9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential - always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.

The Client Services Team

Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.

The Role

The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time - while contributing to long-term client success and agency growth.

This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.

What You'll Do

Client Leadership & Relationship Management

Act as a day-to-day client contact for assigned accounts, managing communications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’ businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow the relationship
Support senior account leadership in client planning, presentations, and strategic discussions

Project & Delivery Management

Support the end-to-end management of projects, from briefing through execution, delivery, and wrap-up, in some cases taking the lead on assigned clients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internal teams
Orchestrate cross-functional resources (strategy, creative, production, media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timely delivery
Ensure work is delivered on time, on brief, and to quality standards (including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams (e.g. travel)
Manage project close-outs, including asset archiving and documenting and sharing postproject learnings

Financial & Scope Management

Manage client budgets at project and retainer levels, ensuring accurate scoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, and support margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations with clients

Strategic Contribution

Support the development of insights, strategies, and recommendations that drive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, and communications planning
Contribute thoughtful input to creative and strategic work

Internal Collaboration & Agency Support

Support strong collaboration across departments, fostering clarity, accountability, and momentum
Support 9Letters social media efforts including ideation, calendar planning, content development and reporting
Contribute to agency culture initiatives and team events as needed (planning, team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways of working

How We Work

We believe exceptional client service comes from:

Strategic thinking: Connecting insights, data, and creativity to business impact
Proactivity: Taking ownership, anticipating needs, and solving problems (ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams and with clients
Continuous learning: Staying curious about our clients, our craft, and our industry

What You Bring

3–5 years of experience in an account management or client services role within an advertising, marketing, or creative agency
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-through skills
A proactive, solutions-oriented mindset

Key Performance Indicators

Success in this role is measured by:

Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through

Why 9Letters

Work on meaningful brands with a highly collaborative, talented, experienced team
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, and work-life balance

Apply About employer

More about this job

Responsibilities

Manage day-to-day client relationships and coordinate integrated marketing projects from briefing through delivery, ensuring work meets quality, timing, scope, and budget expectations. Contribute to client strategy and research, support agency collaboration and social media efforts, and help strengthen client relationships and agency culture.

Requirements

Requires 3–5 years of account management or client services experience in an advertising, marketing, or creative agency, along with experience in integrated campaigns and agency workflows. Candidates should bring strong project, financial, communication, organizational, and relationship-management skills, as well as a proactive, detail-oriented approach.

Skills

Account Management
Project Management
Integrated Marketing
Campaign Management
Budget Management
Financial Forecasting
Scope Management
Strategic Planning
Research and Analysis
Brief Writing
Presentation Skills
Communication
Proofreading
Cross-Functional Collaboration
Social Media Planning

Benefits

Competitive Compensation
Benefits
Career Mentorship
Learning Opportunities
Supportive Culture
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Advertising Agency
Integrated Marketing
Brand Strategy
Communications Planning
Project Management
Campaign Delivery
Creative Briefs
Scope Management
Budget Management
Forecasting
Billing
Margin Management
Change Management
Consumer Research
Competitive Research
Cultural Research
Category Research
Media Planning
Media Buying
Content Creation
Digital Marketing
E-Commerce
Social Media
Proofreading
Cross-Functional Collaboration
Client Presentations
Project Close-Out

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