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Added 1 min ago
VS
Project Manager, Special Projects
Volker Stevin Canada
Calgary, AB
- Full-time
Reporting to the Manager of Special Projects, the Project Manager will lead complex, multi-disciplinary civil construction projects involving a range of infrastructure, structural,…
Added 1 min ago
DC
Program Manager
DATA Communications Management Corp
Brampton, ON
- $65,149 to $81,436 CAD / year
- Full-time
Manage the full project lifecycle for key client accounts, from estimation through development, testing, production, and delivery for both print and mail requirements[PK1]
Added 16 mins ago
WB
Senior Analyst: Business Development
Whistler Blackcomb
Whistler, BC
- Full-time
…partnership management, business analysis, and cross-functional project delivery. This role is primarily focused on identifying, developing, activating, and renewing partnerships and…
Added 16 mins ago
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Senior Project Manager, Brand Experiences
Altis
North Vancouver, BC
- $60 to $75 CAD / hour
- Contract
Are you a strategic project manager who thrives on bringing creative ideas to life? We're seeking a Senior Project Manager, Brand Experiences to support a leading outdoor apparel and…
Added 16 mins ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- Full-time
Track supplier performance related to cost, quality, delivery, and responsiveness.
Added 16 mins ago
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Production & Technical Manager
Puratos
Mississauga, ON
- Full-time
The Production & Technical Manager is responsible for the safe, efficient, and reliable operation of the manufacturing facility by leading both Production and Technical…
Added 16 mins ago
HL
Co-Founder Operations Manager
Helpero Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…by combining technology, trust, and community-based service…
Added 16 mins ago
AI
Manager, Financial Reporting
AutoCanada Inc.
Edmonton, AB
- Full-time
The Manager, Financial Reporting is responsible for supporting the preparation and delivery of accurate, timely, and compliant financial reporting for the organization. This role oversees…
Added 16 mins ago
E
Senior Execution Engineer
Enbridge
Regina, SK · Sherwood Park, AB · Calgary, AB
- Full-time
In this role, you will provide technical engineering leadership and project execution expertise to support the safe, efficient delivery of capital maintenance and operational projects…
Added 46 mins ago
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Project Manager - Candidate Pool
CIMA+
Calgary, AB
- $110,480 to $151,910 CAD / year
- Full-time
We are seeking a dynamic Project Manager with experience in utility projects to join our Vancouver team. In this role you will drive success in complex, high-risk projects, collaborating…
Added 46 mins ago
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Project Manager - Firserv
Affinity
Victoria, BC
- Contract
On behalf of our public-sector client, Affinity is seeking Project Manager with experience leading technology and business initiatives involving payment processing, financial systems, or…
Added 46 mins ago
HR
Senior Quantity Surveyor - Ontario Line Project
Hitachi Rail
Toronto, ON
- Full-time
Ensure the monthly statement issuing, with the Construction Manager, according to the project planning
Added 46 mins ago
WB
Creative Operations & Governance Manager | Health & Wellness Space | Hybrid in North York | $70-88k + Bonus
White Bay
Toronto, ON · North York, ON
- Full-time
The Creative Operations & Governance Manager will help build and scale an international Creative Services operating model, establishing the workflows, governance, tools and decision-making…
Added 46 mins ago
Assistant Warehouse and Distribution Manager
Nippon Express Canada
Richmond, BC
Assistant Warehouse and Distribution Manager, Warehouse - YVR branch
Added 1 hour ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 1 hour ago
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Production Manager - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
We are seeking a Production Manager to support our unannounced CG animated feature film.
Added 1 hour ago
KT
Operations Coordinator
K'en T'em Limited Partnership (KTLP)
Merritt, BC
- Full-time
…operational activities run efficiently, supporting field crews, project delivery, and administrative processes. The role plays a key part in maintaining high standards of safety, cost…
Added 1 hour ago
PG
Project Manager
PACO Group
Longueuil, QC
- Full-time
To ensure the success of each of these projects, we are looking for a project manager capable of understanding the technical challenges, navigating the contractual aspects with ease, and…
Added 1 hour ago
Construction Manager, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…driven individual to join our dynamic team as a Construction Manager, Pacific Link (Contract). In this position, you will play a key role in supporting the planning and development of the…
Added 1 hour ago
Manager, Project Controls, Technical Services, Pacific Link
Trans Mountain
Calgary, AB
Reporting to the Director, Project Services, the Manager, Project Controls, Technical Services leads the project controls capability required to support the development and delivery of…
Added 1 hour ago
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Manager, Assurance and Accounting - Private Enterprise Services
MNP
Vancouver, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 1 hour ago
PH
Operations Manager, ICI Buildings - Permanent - 4282
Parker Huggett - A Division of LRO Staffing
Toronto, ON
- Full-time
…Ontario Buildings group, we are searching for an Operations Manager to lead their major ICI projects across the province. This is a chance to own complex, high-value builds from…
Added 1 hour ago
PE
PV Designer
Polaron Energy
Toronto, ON · North York, ON
- Volunteer
…department, supporting the design, planning, coordination, and delivery of commercial and industrial (C&I) solar PV…
Added 1 hour ago
EC
IT Service Desk II – Open Competition
Enoch Cree Nation
Enoch, AB
- Full-time
…Information Technology, and the Education Data and Compliance Manager to ensure technology services, device inventories, documentation, and quality-assurance requirements are maintained…
Added 1 hour ago
GW
Senior Manager, Trademark Operations
Gowling WLG
Ottawa, ON
- $150,000 to $170,000 CAD / year
- Full-time
Gowling WLG is seeking a Senior Manager, Trademark Operations to join our Intellectual Property team. Reporting to the Director, Intellectual Property Operations, this national leadership…

9Letters

Account Manager, Client Services

Vancouver, BC, Canada

Salary Range: $54,000 - $60,000 (Commensurate with experience) · Full-time

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Job details

Pay: Salary Range: $54,000 - $60,000 (Commensurate with experience)
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)

Salary Range: $54,000 - $60,000 (Commensurate with experience)

About 9Letters

9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential - always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.

The Client Services Team

Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.

The Role

The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time - while contributing to long-term client success and agency growth.

This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.

What You'll Do

Client Leadership & Relationship Management

Act as a day-to-day client contact for assigned accounts, managing communications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’ businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow the relationship
Support senior account leadership in client planning, presentations, and strategic discussions

Project & Delivery Management

Support the end-to-end management of projects, from briefing through execution, delivery, and wrap-up, in some cases taking the lead on assigned clients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internal teams
Orchestrate cross-functional resources (strategy, creative, production, media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timely delivery
Ensure work is delivered on time, on brief, and to quality standards (including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams (e.g. travel)
Manage project close-outs, including asset archiving and documenting and sharing postproject learnings

Financial & Scope Management

Manage client budgets at project and retainer levels, ensuring accurate scoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, and support margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations with clients

Strategic Contribution

Support the development of insights, strategies, and recommendations that drive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, and communications planning
Contribute thoughtful input to creative and strategic work

Internal Collaboration & Agency Support

Support strong collaboration across departments, fostering clarity, accountability, and momentum
Support 9Letters social media efforts including ideation, calendar planning, content development and reporting
Contribute to agency culture initiatives and team events as needed (planning, team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways of working

How We Work

We believe exceptional client service comes from:

Strategic thinking: Connecting insights, data, and creativity to business impact
Proactivity: Taking ownership, anticipating needs, and solving problems (ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams and with clients
Continuous learning: Staying curious about our clients, our craft, and our industry

What You Bring

3–5 years of experience in an account management or client services role within an advertising, marketing, or creative agency
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-through skills
A proactive, solutions-oriented mindset

Key Performance Indicators

Success in this role is measured by:

Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through

Why 9Letters

Work on meaningful brands with a highly collaborative, talented, experienced team
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, and work-life balance

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More about this job

Responsibilities

Manage day-to-day client relationships and coordinate integrated marketing projects from briefing through delivery, ensuring work meets quality, timing, scope, and budget expectations. Contribute to client strategy and research, support agency collaboration and social media efforts, and help strengthen client relationships and agency culture.

Requirements

Requires 3–5 years of account management or client services experience in an advertising, marketing, or creative agency, along with experience in integrated campaigns and agency workflows. Candidates should bring strong project, financial, communication, organizational, and relationship-management skills, as well as a proactive, detail-oriented approach.

Skills

Account Management
Project Management
Integrated Marketing
Campaign Management
Budget Management
Financial Forecasting
Scope Management
Strategic Planning
Research and Analysis
Brief Writing
Presentation Skills
Communication
Proofreading
Cross-Functional Collaboration
Social Media Planning

Benefits

Competitive Compensation
Benefits
Career Mentorship
Learning Opportunities
Supportive Culture
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Advertising Agency
Integrated Marketing
Brand Strategy
Communications Planning
Project Management
Campaign Delivery
Creative Briefs
Scope Management
Budget Management
Forecasting
Billing
Margin Management
Change Management
Consumer Research
Competitive Research
Cultural Research
Category Research
Media Planning
Media Buying
Content Creation
Digital Marketing
E-Commerce
Social Media
Proofreading
Cross-Functional Collaboration
Client Presentations
Project Close-Out

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