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Added 2 mins ago
RC
Director, Intelligent Enterprise Transformation Leader - Finance
RSM Canada
Toronto, ON
- Full-time
This is the pivotal business-side leadership role on the transformation. You own how the client operates differently once the platform is live. You are not the program manager and you are…
Added 6 mins ago
W
Regional Manager, British Columbia
Wellington-Altus
Vancouver, BC
- Full-time
The RM will partner with the regional support team, including a Senior Regional Business Administration Manager (SRBAM), a role responsible for ensuring operational and administrative…
Added 6 mins ago
R
Senior Manager, Royal Distinction Associates
RBC
Montreal, QC
- Full-time
The Senior Manager of Associates will lead a team of Associates in delivering Direct Investing expertise and superior client experiences to RBC DI's highest-value clients.
Added 6 mins ago
P
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
A career in our Risk Services practice will help you better understand a company's objectives and governance, regulatory and risk management environments, and the diverse needs of its key…
Added 6 mins ago
Senior Manager, Branch & ABM Transformation
Scotiabank
Toronto, ON
The Sr. Manager, Branch and ABM Transformation is responsible for supporting and executing multiple priority initiatives within the Integrated Channel Strategy for the Retail Branch Channel.
Added 6 mins ago
Manager, Merchant Services (Sales Operations)- Global Transactions Banking (12 month contract)
Scotiabank
Toronto, ON
The Manager, Merchant Services – Sales Operations contributes to the profitability and revenue growth of the Global Business Markets (GBM) portfolio by supporting the sales team and…
Added 6 mins ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
Reporting to the Director, Analytics and BI - Deposits & Investments within Canadian Banking, the Sr. Manager, Analytics and BI – Investments provides strategic analytical, modelling, and…
Added 6 mins ago
T
Manager, Command Centre, Enterprise Workforce Management
TD
London, ON · Toronto, ON
- Full-time
The Workforce Management (WFM) team is a strategic enabler within the North American Shared Services model, supporting customer and colleague experience across all Phone Channel lines of…
Added 17 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Calgary, AB
- Full-time
…continue to expand our presence, we are looking for several Manager, Financing Solutions professionals to support our growing client base and strengthen our market…
Added 21 mins ago
C
Relationship Manager, Business Banking
CIBC
Edmonton, AB
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 21 mins ago
K
Senior Consultant, Transaction Services
KPMG
Montreal, QC
- Full-time
KPMG's Deal Advisory practice is continuing to grow and we are currently looking for professionals in our downtown Montreal office at the Manager level for Transaction Services team.
Added 48 mins ago
K
Program Manager, Data Governance Transformation
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Program Manager, Data Governance to lead enterprise-wide data governance transformation initiatives. This high-impact role will drive the adoption,…
Added 51 mins ago
RM
Senior Director, Housing Services
Regional Municipality of Peel
Canada
- Other
As Senior Director, Housing Services, you will lead Peel’s affordable housing system and advance the work of the Peel Housing and Homelessness Plan. Reporting to the Commissioner of Human…
Added 51 mins ago
RA
Senior Manager, Strategic Initiatives & Community Impact (Marketing & Communications)
Recrute Action
Toronto, ON
- Contract
Be part of impactful global initiatives within the sector of insurance for our client. Work alongside senior stakeholders, contribute to meaningful community and brand programs, and help…
Added 1 hour ago
Sr Engagement Manager | Gestionnaire senior de l'engagement, Public Sector Professional Services | Services professionnels du secteur public
Amazon
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC
We are hiring a Senior Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to…
Added 1 hour ago
BC
Senior Geologist / Geometallurgist
Blue Coast Research Ltd
Parksville, BC
- Full-time
Reporting directly to the Manager of Geometallurgy, the Senior Geologist / Geometallurgist will operate as a technical resource to geometallurgical projects for clients of Blue Coast…
Added 1 hour ago
BS
Technology Delivery Lead - Adobe AEM PaaS/iPaaS
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
…to generate positive results for Canada Life’s business and client objectives. This role will build a partnership with stakeholders in the Business and/or IS units to evolve (imagine new…
Added 1 hour ago
T
Manager, ML/AI Engineer, Data & AI
Toast
Toronto, ON
- $101,000 to $135,000 USD / year
- Full-time
A manager-level seat with direct client access, giving you a strong runway toward senior leadership in AI consulting
Added 1 hour ago
DI
Senior Manager, Insights
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Working closely with the Analyst and Manager on their team, the Senior Manager provides essential support to their team to help execute and deliver client projects. The Senior Manager has…
Added 1 hour ago
A
Senior Water Resources Engineer
AECOM
Markham, ON
- $115,000 to $140,000 CAD / year
- Full-time
The successful candidate will balance technical excellence with project management, client engagement, and business development activities while supporting multidisciplinary project teams.…
Added 1 hour ago
T
Software Engineer III (Adobe Tech Lead)
TD
Toronto, ON
- Full-time
EMT Group is seeking an experienced Senior Adobe Tech Lead to join our Portfolio team, providing Technical Design, Development, Process Improvements, and training/mentoring as necessary for…
Added 1 hour ago
T
Principal Engineer
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 1 hour ago
T
Senior Personal Banker - Investing (Seeking Mandarin or Cantonese Applicants)
TD
Mississauga, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 1 hour ago
B
Manager, Business Resilience
BDO
Vancouver, BC
- Full-time
Facilitate workshops, tabletop exercises, and full-scale simulations with client stakeholders at all levels, including senior leadership.
Added 1 hour ago
H
Addictions Counsellor Degree Senior
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: As a member of the team and under the general direction of the Manager, this position is accountable for the day to day operations of the department including program…

9Letters

Account Manager, Client Services

Vancouver, BC, Canada

Salary Range: $54,000 - $60,000 (Commensurate with experience) · Full-time

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Job details

Pay: Salary Range: $54,000 - $60,000 (Commensurate with experience)
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Title: Account Manager, Client Services (Full time, Ongoing, Hybrid)

Salary Range: $54,000 - $60,000 (Commensurate with experience)

About 9Letters

9Letters is a mid-sized, independent, fully integrated advertising and branding agency based in Vancouver, BC. With over 30 years of experience (recently rebranded from Wasserman), we help brands achieve clarity, differentiation, and meaningful impact in a crowded market. Our work spans strategy, creative, media planning & buying, content creation, websites & e-commerce, and experiential - always grounded in insight, collaboration, and results. Learn more about us at 9Letters.ca.

The Client Services Team

Client Services is the connective tissue of our agency. We champion our clients’ business objectives, lead collaboration across disciplines, and ensure work is delivered with excellence, efficiency, and care. We are strategic partners, trusted advisors, and proactive problem-solvers.

The Role

The Account Manager, Client Services is responsible for the day-to-day management of client relationships and the successful delivery of integrated marketing initiatives. This role balances strategic thinking, project leadership, and operational excellence. You will work closely with internal teams and clients to ensure work is on brief, on budget, and on time - while contributing to long-term client success and agency growth.

This role is ideal for someone who thrives in a fast-paced agency environment, takes ownership, and is motivated by building strong relationships and delivering great work.

What You'll Do

Client Leadership & Relationship Management

Act as a day-to-day client contact for assigned accounts, managing communications, expectations, and deliverables
Build trusted relationships by developing a deep understanding of clients’ businesses, categories, and objectives
Translate client needs into clear, actionable briefs for internal teams
Proactively identify opportunities to add value, improve work, or grow the relationship
Support senior account leadership in client planning, presentations, and strategic discussions

Project & Delivery Management

Support the end-to-end management of projects, from briefing through execution, delivery, and wrap-up, in some cases taking the lead on assigned clients, or supporting senior account leads
Define scopes, timelines, and deliverables in collaboration with internal teams
Orchestrate cross-functional resources (strategy, creative, production, media, digital) to ensure seamless execution
Document outcomes from meetings/discussions and ensure quality and timely delivery
Ensure work is delivered on time, on brief, and to quality standards (including detailed proofing of final assets)
Arrange and coordinate meetings and logistical requirements for project teams (e.g. travel)
Manage project close-outs, including asset archiving and documenting and sharing postproject learnings

Financial & Scope Management

Manage client budgets at project and retainer levels, ensuring accurate scoping, forecasting, and billing
Prepare estimates, track burn (including BCR management), flag risks, and support margin management
Coordinate invoicing and billing documentation with internal finance teams
Help identify scope creep and support change management conversations with clients

Strategic Contribution

Support the development of insights, strategies, and recommendations that drive measurable client results
Conduct and synthesize research (consumer, competitive, cultural, category)
Develop a growing understanding of integrated marketing, brand strategy, and communications planning
Contribute thoughtful input to creative and strategic work

Internal Collaboration & Agency Support

Support strong collaboration across departments, fostering clarity, accountability, and momentum
Support 9Letters social media efforts including ideation, calendar planning, content development and reporting
Contribute to agency culture initiatives and team events as needed (planning, team communications, and logistics coordination)
Act as a positive ambassador for 9Letters’ values, culture, and ways of working

How We Work

We believe exceptional client service comes from:

Strategic thinking: Connecting insights, data, and creativity to business impact
Proactivity: Taking ownership, anticipating needs, and solving problems (ideally before they arise)
Collaboration: Working openly and respectfully across 9Letters teams and with clients
Continuous learning: Staying curious about our clients, our craft, and our industry

What You Bring

3–5 years of experience in an account management or client services role within an advertising, marketing, or creative agency
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience working on integrated marketing campaigns across channels
Solid understanding of agency workflows, scopes, and financial management
Excellent communication, presentation, and relationship-building skills
High attention to detail with strong organizational and follow-through skills
A proactive, solutions-oriented mindset

Key Performance Indicators

Success in this role is measured by:

Client satisfaction and relationship strength
Quality, timeliness, and consistency of work delivered
Effective management of scope, timelines, and budgets
Strong internal collaboration and facilitation of teams
Proactive thinking, ownership, and follow-through

Why 9Letters

Work on meaningful brands with a highly collaborative, talented, experienced team
Skills and career mentorship and learning
Competitive compensation and benefits
A supportive, fun internal culture that values commitment, creativity, and work-life balance

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More about this job

Responsibilities

Manage day-to-day client relationships and coordinate integrated marketing projects from briefing through delivery, ensuring work meets quality, timing, scope, and budget expectations. Contribute to client strategy and research, support agency collaboration and social media efforts, and help strengthen client relationships and agency culture.

Requirements

Requires 3–5 years of account management or client services experience in an advertising, marketing, or creative agency, along with experience in integrated campaigns and agency workflows. Candidates should bring strong project, financial, communication, organizational, and relationship-management skills, as well as a proactive, detail-oriented approach.

Skills

Account Management
Project Management
Integrated Marketing
Campaign Management
Budget Management
Financial Forecasting
Scope Management
Strategic Planning
Research and Analysis
Brief Writing
Presentation Skills
Communication
Proofreading
Cross-Functional Collaboration
Social Media Planning

Benefits

Competitive Compensation
Benefits
Career Mentorship
Learning Opportunities
Supportive Culture
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Client Services
Advertising Agency
Integrated Marketing
Brand Strategy
Communications Planning
Project Management
Campaign Delivery
Creative Briefs
Scope Management
Budget Management
Forecasting
Billing
Margin Management
Change Management
Consumer Research
Competitive Research
Cultural Research
Category Research
Media Planning
Media Buying
Content Creation
Digital Marketing
E-Commerce
Social Media
Proofreading
Cross-Functional Collaboration
Client Presentations
Project Close-Out

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